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“Lovely quiet retreat within the city” 5 of 5 bubbles
Review of The Surrey

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The Surrey
Ranked #54 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Connecticut
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Lovely quiet retreat within the city”
5 of 5 bubbles Reviewed 27 March 2010

My husband and I have stayed at the Surrey twice in the last month and have found a new gem! The hotel is located on a lovely side street off Madison Avenue on the Upper East side (76th). Upon arrival, the staff is welcoming and very personal. The lobby is serene and soft (quite different from the Mark Hotel around the corner). I especially love the inlaid mosaic floor - beautiful.

We stayed both nights in a Grande deluxe room with a separate living room, but even the regular rooms are lovely. Everything is decorated in a soft gray palette with lots of white and gray marble. The rooms are so quiet that you can't believe you're in NYC! The only side note is that on our last stay this week they were working on building something on the penthouse floor - maybe a rooftop lounge, and the construction was ongoing from 9 -5 pm both days. I only noticed because we were on the 16th floor.

I ordered room service for breakfast and was shocked when i was told it would arrive within 30 minutes, but would try to get it there sooner. 15 minutes later ( I kid you not), a beautiful breakfast arrived from Cafe Boulud! It was hot, and they did not miss a thing!

We have eaten at Daniel's restaurant, Cafe Boulud (adjoining to the hotel), which is spectacular and I highly recommend trying it. I have had cocktails in the Hotel bar. It is very dark and clubby. Done is beautiful grays and black, with a modern, seductive feel. I would also recommend going around the corner to The Mark for a drink. The bar is very cool and happening, but I would not recommend Jean Georges at the Mark. It was ok, but really nothing special. We had the Roast chicken for two, which someone had recommended and it was dry and very blah. There are much better places at that price - one being Cafe Boulud!

The staff was terrific at the Surrey and all seemed to be trying very hard to make everyone's stay, their best experience ever. They offer you bottled water as you leave for your outing and for your trip home. A lovely warm towel greeted us upon our check-in and I noticed constant attention to the smallest details while staying there.

The Surrey is my new favorite and we have stayed all over NYC as my husband works in the city and we try to spend two nights a month there. Run to make your reservation - it is the best deal in town right now!

  • Stayed March 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travllots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swadama, General Manager at The Surrey, responded to this review, 29 March 2010
Dear Travllots,

Thank you for choosing the Surrey, and I appreciate the wonderful comments about your stay experience.

My name is Spencer Wadama, General Manager. I am excited to share your comments with my staff. It great to hear from our guests that the hard work and commitment they are making everyday is achieveing the results we strive for.

I look forward to welcoming you on your next visit and until then, wish you the best.

Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Additional Information about The Surrey

Property: The Surrey
Address: 20 E. 76th Street, New York City, NY 10021-2643
Phone Number:
Region: United States > New York > New York City > Upper East Side
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Business Hotel in New York City
#12 Spa Hotel in New York City
#12 Romantic Hotel in New York City
#19 Green Hotel in New York City
#27 Family Hotel in New York City
#46 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Surrey 5*
Number of rooms: 189
Official Description (provided by the hotel):
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City

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