We have just returned from a wonderful trip to New York. The staff at the hotel were extremely friendly. Five stars go to Daniel and Michael, the concierges, Coco who greeted us with a wonderful smile each day, and all the reception staff. The room was extremely comfortable - the only down side being the lack of a bath which would have been very welcome after a walk around the city. I must add that the hotel had offered us an upgraded room on the 16th floor, but my husband prefers to stay on a lower floor.
The location was perfect being so close to Central Park and various museums.
The hotel loses a star due to the closure of the bar one evening without warning due to a 'celebrity' taking over the area. This was extremely annoying. We arrived back at the hotel after a long walk looking forward to a relaxing evening in the bar, only to be told it was not open for guests! We asked if we could possibly have a drink in the lobby area or at one of the outdoor tables which were all empty, but were told this was not possible. This put a dampener on our evening and I know there were quite a few disgruntled guests. I feel a hotel of this standard should have made alternative arrangements for guests and to have advised them accordingly.
Overall though we loved The Surrey and would certainly stay there again - with the assurance that all the facilities the hotel offers are available at all times to guests.
- Official Description (provided by the hotel):
- The #1 hotel in New York City as voted by the readers of Conde Nast Traveler and Travel + Leisure, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more less
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- Also Known As:
- The Surrey Hotel New York City
- Surrey Hotel New York City
- Surrey Suite Hotel
- Surrey New York City