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“Nice Hotel - Good Location - Request High Floor”

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Carlton Hotel, Autograph Collection
Ranked #368 of 467 Hotels in New York City
GreenLeadersBronze level
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice Hotel - Good Location - Request High Floor”
Reviewed 11 June 2014

I liked the hotel. Location was great and staff was very helpful and attentive.
I should have requested a high floor away from the street because the street noise was quite loud all night long making it difficult to sleep.
Enjoyed the "Wine Down" happy hour and $1 oysters.

Room Tip: Request a room away from the street noise.
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (381)
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Stamford, Connecticut
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 June 2014

We did not get to stay the night---so this review is only for the front desk---it was my daughter's 13th Birthday and the celebration and got off to a rough start. We arrived and were given a room with one bed, and when I explained we had 4 people I got a blank look and was told there is nothing that could be done. Then the desk manager said the reservation only had a request in the comments section for double beds-and that it could not be fulfilled. The fact that I spoke with two people within two days before checking in and was assured it would not be an issue, was irrelevant to her.

I was asked if I wanted to keep the room, and after explaining we could not all sleep in one bed they offered the phone to call Marriott reservations to find another property. I've stayed at Marriott properties hundreds of times and can honestly say I have never had a issue dealt with in such a dismissive way. After some time on the phone we got a room at the Marriott Marquis. It is too bad that it happened in the first place, but the fact that I had to solve it was crazy.

Your property seems very disconnected to the Marriott brand, which I have been accustomed to for well over the twenty years. Customer loyalty is not easy to win, but it is easy to lose. How difficult situations are dealt with define successful businesses. Good luck to the Carlton Hotel you have a long way to go....

  • Stayed June 2014, travelled with family
    • Location
    • Service
Helpful?
2 Thank joe s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vfreeman1, Manager at Carlton Hotel, Autograph Collection, responded to this review, 12 June 2014
Dear Joe S
Our sincere apologies for you poor experience. As I detailed to you both in an email and by phone the room you booked and were aware of had only one bed. We do have rooms with two double beds that were available for an upcharge over the points used. This option was not chosen. On the Saturday you arrived all our double bedded rooms had been sold to guests who purchased that room type, I am very sorry we could not accommodate your needs, we would never turn away a potential guest unless there was simply no other option.
Our apologies again
Vic Freeman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geelong, Australia
1 review
Reviewed 9 June 2014

I stayed 8 nights recently, found the location brilliant for exploring all that NYC has to offer. I was on 6th floor, extremely quiet and I felt safe given I was travelling alone. The room was quite small (As most rooms in NYC seem to be) but as I was alone this wasn't an issue for me. Whilst nicely decorated it was a little tired - but bed comfy, and spotlessly clean. Free Wifi was great. I would absolutely stay again and would recommend to anyone!

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spetchie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 8 June 2014 via mobile

The location was perfect for exploring midtown. The hotel feels very luxurious, with a grand entrance lobby. The rooms were beautiful (although the view wasn't great). The staff were very helpful, friendly, and I would definitely stay here again!

Stayed July 2013, travelled as a couple
Helpful?
Thank Carys H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
Level Contributor
43 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 6 June 2014

I have found it hard to decide what to rate this hotel but in the end decided it deserved a strong rating. That is primarily because the hotel itself is confused between offering great mid-range value for money and top-end hotel luxury.

Starting with the many positives, this hotel is conveniently located, very well priced for NYC and with rooms that are reasonable sized for the city. I was upgraded to a suite on arrival, and this was very large with a seperate lounge and bedroom. The staff were friendly and knowledgable, so i felt very welcome. The only negative was that some of the touches were a little below the general grandeur of the rest of the hotel, for example tHe breakfast area and selection was quite poor. That said, i would have no hesitation in returning because the value for money was still at the top-end of what i have received in New York

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anon_Brit99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotia, New York
Level Contributor
1 review
Reviewed 6 June 2014

Hotel is elegant but very comfortable. Staff is everywhere, talented and helpful. Great location with many great restaurants within walking distance. Madison square park and union square are minutes away. It I try to stay here whenever i am in NYC.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patrick m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield - Springfield Township, Pennsylvania
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 June 2014

This is an older hotel that has maintained its charm with updates. The lobby is lovely. The people working in the hotel are friendly and helpful. You definitely feel welcome. During our stay we were entitled to a buffet breakfast. Everything was fresh and delicious. The help in the buffet area were very considerate.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thehappytraveler5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Carlton Hotel, Autograph Collection

Property: Carlton Hotel, Autograph Collection
Address: 88 Madison Ave, New York City, NY 10016-7412
Region: United States > New York > New York City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#71 Green Hotel in New York City
#193 Family Hotel in New York City
#212 Business Hotel in New York City
#213 Luxury Hotel in New York City
#228 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Carlton Hotel, Autograph Collection 4*
Number of rooms: 317
Official Description (provided by the hotel):
A midtown Manhattan luxury boutique hotel located near the Empire State Building, Union Square and other New York City attractions. Offers vacation packages and special offers, as well as meeting and event space. ... more   less 
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Also Known As:
Carlton Hotel, Autograph Collection Hotel New York City
Carlton Madison Avenue
Carlton On Madison Avenue Hotel
New York Carlton
Carlton Hotel New York

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