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Park Lane Hotel
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Reviews (7,094)
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5,608 - 5,613 of 7,094 reviews
Reviewed 17 June 2014

The Park Lane Hotel is perfect for all of the littles things, which they get spectacularly right!
Let's start with location, crisis! Across the road from Central Park, and only a few meters walk from 5th Ave, the start of New York's shopping mecca.

If you're looking for heavenly sleeping conditions, these beds provide you with all the comfort your back requires. Not that I got much sleep with the late nights and early mornings, but those afternoon naps came in handy ;)

The staff are there to assist you in every way possible. We made use of the concierge and it was incredible. They had recommendations for everything -> restaurants, attractions, shopping etc. And they would make the bookings right there for you so you did not need to stress about the detail.

If nothing else, spend one night in this hotel for the park view.

Room Tip: I would always request a room with a park view!
  • Stayed: June 2014, travelled with friends
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Thank Jonathan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this reviewResponded 19 June 2014

Thank you Jonathan D for you recent stay and review. It is delightful to hear your entire stay went well and the staff went above and beyond to exceed expectations. It seems you were able to make the most of your trip and explore the city. Luckily our Concierge team was able to assist in that department and help you navigate to some excellent locations. Kudos to the team!

Warm regards,
Joseph Falco
Manager- Hotel Operations

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Reviewed 17 June 2014

I really enjoyed my stay at the Park Lane. The room was so comfortable and clean. It was also a very quiet room but the hotel's location was perfect, close to the subway and nice restaurants and shopping on 5th avenue. The only thing I did not enjoy is that I opted for the breakfast buffet one morning of our stay and all the items were in need of replenishment and what was there was cold. For the price (approx 30.00) I should have just ordered off the menu and had something fresh.

  • Stayed: June 2014
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Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this reviewResponded 19 June 2014

Dear Mary M,
Thank you for your recent review. Your outline of the comfort, cleanliness and location of the hotel is greatly appreciated. We will be sure to address your point on the timely replenishment of food items at the breakfast buffet, especially on low cover days where the food is not moving as quickly.

Warm regards,
Joseph Falco
Manager- Hotel Operations

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Reviewed 17 June 2014

The Park Lane has the best location--right across the street from Southern End of Central Park. Located in a very upscale neighborhood right off of 5th avenue. Close access to the subway and very near museums. Very short ride to Broadway by taxi- non rush hour. The service and the staff at the hotel are excellent. The hotel needs some updating in regard to lighting and decor. However- the price versus other hotels in the area is a good value.

Room Tip: Rooms with a view of Central Park are available.
  • Stayed: June 2014, travelled as a couple
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1  Thank Stephen11000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this reviewResponded 19 June 2014

Thank you Stephen11000 for your recent review. It is wonderful to hear of your positive feedback regarding hotel location and staff service. In response to your notation of lighting and decor, the hotel currently is in the transition of changing all bulbs on property to LED high resolution. The lighting has already made a huge impact in our lobby and restaurant areas. The Lobby is scheduled to undergo a decor upgrade in the coming months. Again, we thank you and hope to welcome you back in the near future.

Warm regards,
Joseph Falco
Mananger- Hotel Operations

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Reviewed 16 June 2014

Firstly don't use Bookings.com to make your reservation. Either find another site or preferably call the hotel direct.
After a 15 hr 20 min flight followed by the usual and speedy happenings at JFK I arrived to find that my room was not available as promised!!!!! Now nothing can be more irate inflaming than that! Right! Edita on the front desk took charge. Within the hour I was given temporary accommodation with promise of an upgrade to a front room. The view across the park is fabulous.
The Park Lane lives up to it'sLondon name sake. Friendly personnel, excellent service with everyone making sure your stay runs smoothly. Breakfasts are a taste bud's delight as is the view of the park from the dining room's huge arched windows.
I love the location of the hotel ... Central to Fifth Ave and Columbus Circle.
Had it not been for Edita's persistence and determination with the reservation system I might well have blown a fuse! I stayed calm.... And now enjoy the rewards!
If there is a problem the Park Lane Hotel staff will resolved it.

Room Tip: I'm on the 15th floor and love listening to the Central Park horse and carriage parade. This is NY. There is traffic noise. The part city's part park view rooms are quieter but who would trade a bit of noise for the most coveted view in the city that only sleeps in the suburbs?
  • Stayed: June 2014, travelled solo
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Thank Jocelin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this reviewResponded 19 June 2014

Dear Jocelin K,
Thank you for choosing our hotel and sharing your positive interactions with hotel staff; particularly Edita who was able to turn a negative start to your trip into an overall positive stay. The view of Central park from your guest room on a summer day can turn any frown upside down. We are glad Edita was able to make the room category upgrade happen for you. We look forward to your return visit to the Park Lane Hotel New York.

Warm regards,
Joseph Falco
Manager- Hotel Operations

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Reviewed 16 June 2014

We stayed at this hotel last month for a few days. The staff could not have been more welcoming, helpful and kind, always smiling and of good cheer. The rooms, even with the splendid view of Central Park, feel like your grand-mother's, and really could use some freshening. And the bathrooms................
The whole place really needs some serious renovation.

But, again, the staff were so lovely, we will stay again at this hotel.

  • Stayed: May 2014, travelled as a couple
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Thank prohatyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this reviewResponded 19 June 2014

Thank you prohatyn for choosing the Park Lane Hotel New York. Your positive evaluation of the hotel staff is much appreciated. We will be sure to share your feedback with our front house team. We hope to welcome you back for a return visit.

Warm regards,
Joseph Falco
Manager- Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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