We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (7,597)
Filter reviews
7,597 results
Traveller rating
3,080
2,494
1,131
535
357
Traveller type
Time of year
LanguageAll languages
More languages
3,080
2,494
1,131
535
357
Show reviews that mention
All reviewspark viewharry's barcentral park southgreat locationnew yorkevening receptioncocktail hourresort feejunior suitebit datedrooms are largecolumbus circlefifth avenuehigher floortimes squarenychelmsley
Filter
Updating list...
6,021 - 6,026 of 7,597 reviews
Reviewed 22 June 2014

Good hotel, though a bit dated. friendly staff at the desk. The beds sleep very well! And the view over Central Park...It is a joy to wake up and the first thing you see is a park covered in snow. Close to 5th Avenue and more tourist attractions. Definitely a place to come back to!

Stayed: January 2014, travelled as a couple
1  Thank Scheuver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this reviewResponded 24 June 2014

Thank you Scheuver for the review of your January stay. We are estatic to hear of your New York City winter wonderland experience, overlooking the snow encovered Central Park area from the comfort of your guest room. The hotel staff and management team greatly appreciate the positive recognition. Thank you for choosing the Park Lane Hotel new York.

Warm regards,
Joseph Falco
Manager- Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014 via mobile

I like that it's right next to the central park. Get the room on high floor and you'll see the view of the whole park. It's also close to 3 subway stations and Columbus circle. The room was very nice but the hall way looks so old and dark. The staffs are very sweet to me too.

Thank Ploylada S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Lane A, Manager at Park Lane Hotel, responded to this reviewResponded 24 June 2014

Thank you Ploylada S for your recent review. Your acknowledgment of the guest room views and staff pleasantness will be shared with the team. Please join us again on your next visit to NYC.

Warm regards,
Joseph Falco
Manager- Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 21 June 2014 via mobile

The location of the hotel and the park view rooms are amazing thats the only upside of it.
The service and the aminities provided are not as good as it should be.
First of alll there are no breakfast buffet in the hotel, no free wifi, no minibar and good luck oredering a water kettl, 6e called 6 times in two before they areange to get us one.
The staff werent the friendliest and getting someone to get our bags from our room took 30 minutes asking diffrent people after calling the front desk.
Nice hotel just need better people to run it.

Stayed: June 2014, travelled with family
1  Thank Fatma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this reviewResponded 24 June 2014

Dear Fatma M,
Thank you for your June visit to the Park Lane Hotel New York and reserving the time to voice your feedback on the Trip Advisor platform. In despite of some of the challenges faced during your stay, we are happy to hear of the upside and positives notes in your review. Executive and Premier room categories boast a spectacular Park View. It is wonderful you were able to experience these accommodations. Buffet breakfast is served daily and weekend brunch in the Park Room Restaurant. Wi-Fi internet service is available at a daily surcharge, with optimal speeds and connectivity throughout the hotel. Your suggestions and notation of staff interactions will be addressed with the team for service improvement. We hope you will consider the Park Lane Hotel New York in your future NYC travel needs.

Warm regards,
Joseph Falco
Manager- Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

I stayed at the Park Lane Hotel while doing a brief appearance on the Rachael Ray Show. My accommodations were very nice. You could tell that it was an older hotel, but they have done a great job of keeping it maintained.
The continental breakfast was very crowded. We didn't allow enough time for us to really enjoy it as we had to get to the studio. But it was a nice spread.
I had a room without a good view except into some apartments. But the hotel is located just on the edge of Central Park, so I'm sure some views were probably pretty amazing.

  • Stayed: September 2013, travelled solo
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KDZ0510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this reviewResponded 24 June 2014

Thank you KDZ0510 for your recent review of a previous stay. We greatly appreciate your recognition of the hotel room size and quality. We would love to welcome you back for a true dining experience at the Park Room Restaurant. Breakfast and weekend brunch are served on the regular, while overlooking dynamic views of Central Park South from floor to ceiling windows. We look forward to welcoming you for a return visit at the Park Lane Hotel New York.

Warm regards,
Joseph Falco
Manager- Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2014

Spent two nights there, the service and staff was excellent. However, the rooms air conditioning did not go below 75 degrees, even after a service call. The television channels were obscure with no local channels aprox 12 less 4 Arabic stations. The signal was standard definition only. I expect this in a YMCA but not in the heart of the city. And finally the toilet seat was broken presenting a interesting change. One got the distinct impression that this property is in trouble

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TomMa02481
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this reviewResponded 24 June 2014

Dear TomMa02481,
Thank you for your recent June visit to the Park Lane Hotel New York. On behalf of Hotel Management, we apologize for the temperature discomfort experienced in your occupied guest room. Since a service call was placed, I am confident our Engineering team was prompted to inspect the A//C unit and repair as needed. If the temperature issue arose once again after the service call, the A/C unit may require more intricate time and attention for repairs while unoccupied. Please feel free to contact me directly at the email listed in the below signature and I will personally see to it that appropriate recovery is extended for your inconvenience. In regards to the in-room television programming, the hotels service provider is scheduled to implement High Definition programming and On-Demand viewing service to all guest room televisions this summer. We thank you for your patience during the process time and in the interim selected local and cable television is available. Again we thank you for your feedback and hope to welcome you for a return visit.

Warm regards,
Joseph Falco
Manager- Hotel Operations
jfalco@parklanenewyork.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews