First the good bits. The hotel is directly opposite central park, so you can't beat the location. The rooms are a good size and the bedding etc clean even if the bathrooms have seen better days. But it has no gym (as advertised) so we were issued with guest passes to a nearby health club; the club was great actually, but a walk away, which in our busy schedule we could have down without.
We paid extra for a 'City view room' - note that this is a misnomer, as it overlooked the walls of other buildings to the side, would ask for a park view room if I would come again.
Reception staff seemed disinterested to help with anything; we had several extra items appear on our final bill which we had not used (e.g. room service, extra days of WiFi...) so I would encourage everyone to check their bill carefully.
Would I go back? Not sure. The location is super, as we loved being so near Central Park, but it felt rather perfunctory for the price.
Hardly any facilities either, and paying for WiFi also seems unnecessary in this day and age. When we arrived, the corridor for our room had used food trays on the floor, they were still there two days later, and only cleared up when we asked. Not a sign for a great customer service....
Note that eating out in the immediate vicinity is pricey even by NY standards, so best to go a bit further afield for better value.
- Official Description (provided by the hotel):
- Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Grill, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more less
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- Also Known As:
- The Helmsley Park Lane Hotel New York City
- Helmsley Park Hotel