As an avid NY visitor, I wanted to give my family an experience in an absolutely stunning location. I knew we'd pay a tad more for the room than say at one of the great Hilton's nearby, but to have a view like that and to be able to walk to Central Park South, the East Side, 5th Ave, 6th Ave in no time was worth it! Or so I thought...We got to the hotel, albeit a little early and had no trouble leaving the car. We checked in and not surprisingly, our room wasn't ready. No problem. We just would put our bags in storage and be on our way. Or so I thought. It took nearly 30, yes 30 minutes to secure a bellman to write me a ticket. Waste of time and incredibly frustrating. I even went to the concierge, Sal, who instead of being helpful and receptive, was standoffish and completely put off that I'd have the audacity to ask him to help me. Clearly his elitist ways could not possibly touch luggage. I also made the mistake of asking Sal, the concierge about a quite famous restaurant for brunch that I had a previous reservation and the best way to get there. "I've never heard of it." Really? The Breslin, at the ACE, attached to the world famous John Dory Oyster bar? I simply wanted to know the best way to get there. Thanks for telling me to drop money in a cab when it was a 15 minute walk, which I did, WITH my young kids on the way back. I watched him dealing with others during my 30 minutes in luggage purgatory and he was equally unhelpful, Finally got into our room on the 45th floor. Great view as I had expected, but the room was dank, tired and the furniture looked like it had been brought one floor below from Leona Helmsley's personal stash. Not well appointed at all and in desperate need of an upgrade. As it was for one night and considering I was glad to not be stuck without a place to hang my clothes, Later that afternoon, on our way to meet some people in Park Slope, I asked the quickest route to the F and R trains. Again, put off and clearly without knowledge this time of his own neighborhood. This guy has no business being a concierge, let alone in a has-been formerly 'iconic' property located in a prime area.
Beware of this place and understand what you're getting. The images are not what they appear to be, by a long shot. Yes it's NY and yes pictures don't tell the whole story, but this was an extreme case of bait and switch.
- Official Description (provided by the hotel):
- Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Lounge, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more less
- Reservation Options:
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- Also Known As:
- The Helmsley Park Lane Hotel New York City
- Helmsley Park Hotel