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“Lovely 'old school' charm.”
Review of Park Lane Hotel

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Park Lane Hotel
Ranked #259 of 467 Hotels in New York City
Sydney, Australia
Level 4 Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Lovely 'old school' charm.”
Reviewed 18 July 2014

My husband and I stayed here for 2 nights/1 day and had chosen it mainly for the combination of both price and location. It was our third brief visit to New York and this time our main mission was to visit Central Park. So what better location than this hotel - right across the road! The price is also very reasonable and accordingly so. From the minute we arrived late in the evening, I could tell this hotel would have been truly grand in it's time - and it still possessed that 'old school' grandeur. The bellmen, foyer, reception, chandeliers and the room itself also had that wonderful air of 'what was, back then'. But I felt the services had been taken away leaving it with a little bit of an empty shell feeling. But I still loved it even so. The check-in was 'fine'... a slight computer malfunction so a bit delayed and then we were on our way to our room. From memory we were quite high up on level 28 I think. The view was half of Central Park and half of the city buildings. Quite impressive though. I liked the room, it felt 'old time luxury'. The bathroom though hadn't been updated so was a bit tired looking. But 2 sinks, a shower and even a bath (I love to have a bath option!). The mirror had lights all around it like a movie star's dressing room... it made me feel like Marilyn Monroe! So overall, first impressions brought a smile to my face - and late on a very cold, wet stormy New York night. However, my husband decided to put a couple of his beers in the fridge that night but much to our shock (then humour)... we found the fridge cupboard to be an ugly, empty hole where there obviously once WAS a fridge. It was then that we realised there was no mini bar, tea or coffee facilites nor room service/compendium. After this shock and humour had subsided... we called reception and asked if any of the rooms had a fridge. The answer was "no, but we can have one brought up to you if you like". Well, we thought this was both fabulous and highly amusing - although after 3 hours and 5 phone calls of chasing, this was finally delivered... the next morning. In the interim a lovely bellman had brought my husband up a bucket of ice for his beers at about midnight! But other than this, I loved our brief stay, the charm, the location and the appropriate price based on the class of accommodation/services provided. I would definitely stay again.

Room Tip: Ask for a view of Central Park.
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  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank PrettyIsParamount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this review, 24 July 2014
Dear PrettyIsParamount,
On behalf of the Park Lane Hotel New York it was a delight on our part to have hosted your recent NYC visit and have contributed to an overall pleasant trip. Guest rooms amongst the mid floors of the hotel are often a popular preference since the Central Park view is elevated at the point where intricate details of the park are visible. The higher floors offer a broadened view of the park with an overview scenery perspective. To each their own and either view is truly amazing in its own distinct way. We apologize for the inconvenience due to lack of mini bar service in guest rooms. The hotel was experiencing an increasing number of malfunctioning units in the past and decided to remove for future replacement. We thank you for your patience and understanding at the current time where service is halted. Portable refrigerators are furnished upon request, as well as ice delivery. The hotel is in the process of installing a communal ice machine for guests that wish to retrieve on their own. Again, we thank you for your valued business and look forward to your return visit.

Warm regards,
Joseph Falco
Manager- Hotel Operations
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Washington DC, District of Columbia
Level 5 Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 July 2014

New york has many fine hotels but not many have such a grand view of Central Park seen thru a large window overlooking this beautiful site. The rooms a lovely and large, which is a welcome sight with all the smaller rooms that are cropping up in many boutique hotels these days. The bar is very comfy as we has several family members sitting around having an after dinner drink. The dining room was large enough to give you a welcoming breath of expanse and the food was very good. I look forward to coming back at Christmas and walking 5th ave which is just up the street.

Room Tip: ask for a view of the park
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  • Stayed January 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank adavidcohen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this review, 24 July 2014
Thank you Adavidcohen for your valued business and positive feedback. Five stars of quality, cleanliness and service are greatly appreciated; coming from a reputable and astute traveler such as yourself. Winter time in NYC is a splendid experience at the Park Lane New York. We look forward to welcoming you back over the Christmas season for an unforgettable holiday.

Warm regards,
Joseph Falco
Manager- Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 July 2014

In it's time the Park Lane Hotel was undoubtedly a hotel redefining the words splendor, grace and elegance. As one walks through, you can easily imagine what it might have looked like in an earlier day. This is still evident as you walk through its corridors despite the signs of its aging.

On the plus side, the hotel is located arguably in the best part of Manhattan, literally across the street from Central Park and central to just about everything. The beds were extremely comfortable and housekeeping was meticulous. The rooms could benefit from some additional sound insulation from the hallways but I've experienced worse.

These positive attributes are generally enough to make my stay in a hotel satisfactory, but they were quickly tempered with what seemed like the hotel management's overall attitude towards its patrons reflected in certain policies described below.

Room View
Upon arriving we were put in a room on the south or opposite side of Central Park. We asked for a room on the north side facing the park and were told we should have specified when we reserved which is fair. We were then told if we wanted a room overlooking the park we would have to pay $100 more per day. I interpreted this to mean that there were rooms available on the park but considering the fact we were already there, it would now cost us more. It should be noted there is no reference to this policy on the hotel website. The view my wife and I ended up sharing together is attached below. Described on their website as "elegant Guest Rooms and Guest Suites offer picture windows and superb views" I leave it the readers to determine its accuracy.

Amenities
When we got to our room I noticed there was no coffee machine. Upon inquiring I was told there were only a limited number of machines handed out on a first come first serve basis. I chuckled until I realized it wasn't a joke. To get our own coffee machine, we would have to get in line so to speak. So each morning I got dressed, went to the sandwich shop next door and bought our own coffee at $2 apiece. The only other option was room service or to buy it from a small vendor in the hotel lobby for $3 apiece. In most hotels and motels today, coffee machines are a standard item most travelers take for granted or at least complementary coffee in the lobby. Not according to this hotel.

Our room had a large flatscreen TV. Unfortunately none of the stations were in HD, and watching non-HD channels on a flatscreen TV is one of the worst ways to watch TV.

I had heard the hotel was undergoing major changes and the new management is trying to revitalize the image and reputation of this grand lady. The only suggestion to management I could offer is to demonstrate perhaps more consideration and respect towards your patrons not simply as a slogan on a website but in actuality. - Bob Menzies

Room Tip: Ask for a room facing North.
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kwon99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this review, 24 July 2014
Dear kwon99,
Thank you for choosing the Park Lane Hotel New York for your recent travels to NYC. It is with great pride that we welcome return visitors that have contributed to the longevity of the Park Lane New York and host a sentiment for the preservation of the hotels history. The hotels Central Park South location and Park view rooms are a main attraction for our guests. There are a reserved inventory of guest rooms with Park view accommodations that are categorized under Executive a Premier categories. Park view accommodations tend to sell out faster and more frequently than City view guest rooms. Any upsell options extended at check-in are a rate differential between the room category reserved and upgrade type. Surely in circumstances when the hotel has an additional inventory of Executive and Premier Rooms, we may extend as a courtesy. In-room coffee machines are available by request and may be limited to availability subject to our occupancy. Our Grab-and-Go cafe located in the hotel lobby serves gourmet coffee daily, along with a variety of breakfast menu options. Also high definition programming will be available for all channels on guest room televisions within the coming weeks. Apologies on behalf of the hotel for the delays in upgrading programming to compliment the new, 46" Samsung televisions now equipped in all rooms. We thank you for your valued business and customer feedback.

Warm regards,
Joseph Falco
Manager- Hotel Operations
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Dayton, Ohio
Level 5 Contributor
73 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 15 July 2014

My young son and I stayed here 2 nights last week. We really wanted to stay on Central Park South but couldn't afford the Plaza or the Ritz Carlton. The Park Lane was about 1/4 of the price (around $200 per night).
I called the hotel twice with questions and both times staff were nice and helpful. When we arrived, a valet took our car and we checked in immediately. A lot of reviewers mention a crowded lobby but we didn't experience that. The person that checked us in upgraded us to a king room on the 23rd floor and it was GIGANTIC!
A bellman took our bags upstairs and showed us the fridge, which we never would have seen (the bathrobes too). He gave my son a ride on the luggage cart all the way up to the room! Like I said, the room was HUGE. This is NYC and a room under $250! We had a very comfortable king-sized bed, a desk, comfy chair and a lot of space, something I've rarely seen in NYC. Clean too!
We hit the town and loved the fact that the park was across the street, as was the subway. We went downtown for dinner, then got off the subway at Times Sq. and walked back to the hotel.
Perfect location!
The AC wasn't as cool as it could be so I called and someone came up within 2 minutes and fixed it.
Room was cleaned by the time we returned from brunch at Sarabeth's the next morning. Quick!
Upon checkout, there was a line so a staff member came up and helped us. She took our keys and did a quick express check out for us, right then and there.
Bottom line - great, spacious room. Great price. Great location.
Potential drawbacks - it's not the Plaza - nothing too frilly, which was just fine for us!
Tip - speaking of the plaza - visit their food hall next door.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank tdijetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this review, 24 July 2014
Dear tdijetta,
It was a pleasure to read the recap of your recent visit. It looks like our staff did an amazing job at recognizing your preferences and needs and utilized that information to make a positive impact on your stay. We would love to welcome you back to the Park Lane Hotel New York so please consider us in your future travel arrangements.

Warm regards,
Joseph Falco
Manager- Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires, Argentina
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2014

I've stayed at Park Lane for my Bday! I love NY and I've stayed in different places before. Let me say something about the Hotel first. Great LOCATION! Amazing view of Central Park, even from floor 18th. I would totally stay again.
Just to mention the AMAZING personnel of the Hotel which actually makes the difference. DIANA P. she took the time to come to our room with fresh strawberries with chocolate because she knew from the check in that it was my bday! so sweet, professional and attentive. The Bell Men Rodney and Robby, that makes the difference at this Hotel. I would love to come back and stay again!

Room Tip: Upper rooms are better for the view. No noise, it's a classy old NY Building. Nothing to complai...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Marina917FAO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this review, 22 July 2014
Dear Marina917FAO,
Thank you for sharing the pleasantries from your recent stay at the Park Lane New York. We certainly will share your notations of our staff members and commend a job well done! It is the service standards set for our Front Office and the teams determination to consistently that drives the ongoing success of our hotel. Your business is greatly appreciated and we hope to welcome you back soon.

Warm regards,
Joseph Falco
Manager- Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Netherlands
Level 6 Contributor
90 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 15 July 2014 via mobile

Great place. View on Central Park is breath taking. Very nice buffet with kind staff for breakfast. No room service though.. Rooms need some refurbishment to get up to date. Should be possible to install mini bar I would say. Coffee machine and mineral water in the room is the least you would expect for this price..

Stayed July 2014
Helpful?
1 Thank kuisch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this review, 22 July 2014
Dear Kuisch,
The Park Lane New York thanks you for your recent travel review. It is wonderful news that you received exceptional service and a pleasant dining experience at the Park Room Restaurant. Guest room mini bars were removed due to a number of malfunctioning units and Hotel Management is currently reviewing options for replacement. Your patience and understanding at this time is much appreciated. We hope to welcome you back to the hotel for a return visit in the near future.

Warm regards,
Joseph Falco
Manager- Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 July 2014

We had a Central park view, which was honestly breathtaking! Nevertheless, it make it that more a shame that this hotel is simply out of date, feels 'old' and strongly needs a facelift! We it not for the view on Central Park and it's location, I would not necessarily recommend it, especially not at the high price we paid for - which is a shame, as this hotel has huge potential. It just needs some TLC. The windows also were not sealed properly, so quite a bit of street noise comes through - again, something that could so easily be addressed!

The service I am pleased to say, was excellent, the staff were friendly and helpful, and once again, the view was spectacular - but it needs investing in its aesthetics!

Room Tip: Make sure you get Central Park view!
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank C B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this review, 22 July 2014
Thank you Cyril B for your recent review. The Park Lane staff thanks you for the positive notation and it was a pleasure to provide five-star quality service.

Warm regards,
Joseph Falco
Manager- Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Lane Hotel

Property: Park Lane Hotel
Address: 36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#172 Luxury Hotel in New York City
#188 Romantic Hotel in New York City
#197 Business Hotel in New York City
#198 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Park Lane Hotel 4*
Number of rooms: 628
Official Description (provided by the hotel):
Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Grill, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more   less 
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Also Known As:
The Helmsley Park Lane Hotel New York City
Helmsley Park Hotel

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