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“Park Perfect”
5 of 5 bubbles Review of Park Lane Hotel

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Park Lane Hotel
Ranked #261 of 467 Hotels in New York City
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Park Perfect”
5 of 5 bubbles Reviewed 20 July 2014

We spent 3 nights in NY and loved our time at the Park Lane. The room was spacious with supremely comfortable beds and pillows. And the view of Central Park quite breathtaking, especially when there was a fireworks display on one of the evenings. The 2 restaurants close by - Villagio on the Park and Sarabeth's were also outstanding. This is such a good position, close to many attractions and/or the public transport required to get to those further afield. Can't wait to go back.

Room Tip: The Park view is worth the extra cost
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Samantha N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this review, 28 July 2014
Thank you Samantha N for sharing the pleasantries from your recent visit to the Park Lane New York. We are truly glad that you took full advantage of the hotel location and enjoyed the surrounding attractions. Please share your recommendation of our hotel with others and plan a return visit in the near future. We would love to welcome you back!

Warm regards,
Joseph Falco
Manager- Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5,859 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,195)
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London
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed 19 July 2014

Overall it's good, not great. The lifts were being refurbished, there was note apologising for it but it didn't make it any better.

The room was great apart from the bathroom, which had marks and cracks all around. It had a very old and out-dated toiletry. I think that there isn't any cleaning process that it could've made it any better. Also, the mattress is a bit bouncing, if you are not used to it, it can be a bit uncomfortable.

The reception staff were very helpful, they do make your stay enjoyable. The Bar staff, however, need a bit of Customer Service Training as they were NOT friendly whatsoever, for that I would've given the hotel a 4 stars instead of 5 as it is rated. Now, about the location, IT IS absolutely brilliant, specially the Central Park view from the room (Please see the photos I've uploaded)

In my opinion, there is a massive potential to became a incredible hotel which it could take over The Plaza but there are loads of work to be done.

PS. There is NO free wireless. For a 5 stars hotel, it is unacceptable. Internet access comes with very low cost nowadays and makes a impressive statement to the business when it's free.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank JonnyMac_London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this review, 28 July 2014
Thank you JonnyMac_London for your valued input and feedback. Would you be so kind to provide the room number you occupied? We wish to immediately address the maintenance issues regarding the bathroom of your occupied room. Also the management team is currently reviewing the capabilities to tier our Wi-Fi system and extend general connectivity at minimal to no cost to hotel guests. The hotel operates on a 200g switch and guests are able to connect up to six devices simultaneously. This is considerably a higher quality service in comparison to hotel communal areas and retail stores that offer complimentary Wi-Fi, with limited connectivity.

Warm regards,
Joseph Falco
Manager- Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
1 review
4 of 5 bubbles Reviewed 19 July 2014

Upon the strong recommendation of a friend, and after considering a wide variety of options we decided to stay at the Park Lane Hotel. What a GREAT choice!

From the moment we checked in we were treated like royalty by Celeny. We arrived a bit early, and there weren't many available clean rooms. She patiently searched the computer, phoned housekeepers, and found us a large room (by NY standards) with an incredible view of Central Park! Later that evening we were thoroughly surprised when a beautiful selection of fruits, homemade cookies, and a bottle of wine arrived to commemorate our anniversary.

The hotel is conveniently close to the subway, great shopping on 5th Avenue, and walking distance to amazing restaurants. When I go to NY I believe you have hundreds of dining choices outside your hotel doors - it's best to go explore and explore. As a result, we didn't dine in the restaurant or check out the legendary Harry's Bar...next time!

The hotel has recently remodeled it's fitness center with new state of the art equipment. The water was freezing cold and the towels were a nice touch. Perhaps a few newspapers or magazines would have been a nice addition.

All in all, I would highly recommend the Park Lane to guests looking for a safe, clean, centrally located hotel, that is as close to Central Park as you can get without actually being in the Park.

Room Tip: Ask for Central Park View!
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Stayed July 2014, travelled with family
Helpful?
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this review, 28 July 2014
Dear Steve B,
Thank you traveler for providing your feedback. We are ecstatic to hear of the pleasantries experienced throughout your stay. Celeny did a fantastic job at providing that special service touch that has left a lasting impression of the Park Lane New York. Please continue to spread the good word and we hope to welcome you back for a return visit.

Warm regards,
Joseph Falco
Manager- Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marina del Rey, California
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 18 July 2014

I'm surprised at all of the positive reviews. The hotel is so outdated...I don't think any upgrades have been made since Leona ran the place. The décor is seriously straight out of 1989. That being said, the view of central park was phenomenal....but I still wouldn't stay there again.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Nicki B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this review, 24 July 2014
Dear Nicki B,
We are sorry to hear of your disatisfaction with the hotels furnishings. The Park Lane Hotel New York is a historic location of Midtown NY and the Central Park neighborhood. The intentions of Ownership and Management is to preserve the esteemed elegance of the Helmsley tradition and maintain the European design concepts of the original hotel developers. With that being said, there are upgrades, facelifts and rennovations continuously conducted throughout the building and within guest rooms to ensure luxury and comfort of our guests.

Warm regards,
Joseph Falco
Manager- Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 18 July 2014

My husband and I stayed here for 2 nights/1 day and had chosen it mainly for the combination of both price and location. It was our third brief visit to New York and this time our main mission was to visit Central Park. So what better location than this hotel - right across the road! The price is also very reasonable and accordingly so. From the minute we arrived late in the evening, I could tell this hotel would have been truly grand in it's time - and it still possessed that 'old school' grandeur. The bellmen, foyer, reception, chandeliers and the room itself also had that wonderful air of 'what was, back then'. But I felt the services had been taken away leaving it with a little bit of an empty shell feeling. But I still loved it even so. The check-in was 'fine'... a slight computer malfunction so a bit delayed and then we were on our way to our room. From memory we were quite high up on level 28 I think. The view was half of Central Park and half of the city buildings. Quite impressive though. I liked the room, it felt 'old time luxury'. The bathroom though hadn't been updated so was a bit tired looking. But 2 sinks, a shower and even a bath (I love to have a bath option!). The mirror had lights all around it like a movie star's dressing room... it made me feel like Marilyn Monroe! So overall, first impressions brought a smile to my face - and late on a very cold, wet stormy New York night. However, my husband decided to put a couple of his beers in the fridge that night but much to our shock (then humour)... we found the fridge cupboard to be an ugly, empty hole where there obviously once WAS a fridge. It was then that we realised there was no mini bar, tea or coffee facilites nor room service/compendium. After this shock and humour had subsided... we called reception and asked if any of the rooms had a fridge. The answer was "no, but we can have one brought up to you if you like". Well, we thought this was both fabulous and highly amusing - although after 3 hours and 5 phone calls of chasing, this was finally delivered... the next morning. In the interim a lovely bellman had brought my husband up a bucket of ice for his beers at about midnight! But other than this, I loved our brief stay, the charm, the location and the appropriate price based on the class of accommodation/services provided. I would definitely stay again.

Room Tip: Ask for a view of Central Park.
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  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank PrettyIsParamount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this review, 24 July 2014
Dear PrettyIsParamount,
On behalf of the Park Lane Hotel New York it was a delight on our part to have hosted your recent NYC visit and have contributed to an overall pleasant trip. Guest rooms amongst the mid floors of the hotel are often a popular preference since the Central Park view is elevated at the point where intricate details of the park are visible. The higher floors offer a broadened view of the park with an overview scenery perspective. To each their own and either view is truly amazing in its own distinct way. We apologize for the inconvenience due to lack of mini bar service in guest rooms. The hotel was experiencing an increasing number of malfunctioning units in the past and decided to remove for future replacement. We thank you for your patience and understanding at the current time where service is halted. Portable refrigerators are furnished upon request, as well as ice delivery. The hotel is in the process of installing a communal ice machine for guests that wish to retrieve on their own. Again, we thank you for your valued business and look forward to your return visit.

Warm regards,
Joseph Falco
Manager- Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

New york has many fine hotels but not many have such a grand view of Central Park seen thru a large window overlooking this beautiful site. The rooms a lovely and large, which is a welcome sight with all the smaller rooms that are cropping up in many boutique hotels these days. The bar is very comfy as we has several family members sitting around having an after dinner drink. The dining room was large enough to give you a welcoming breath of expanse and the food was very good. I look forward to coming back at Christmas and walking 5th ave which is just up the street.

Room Tip: ask for a view of the park
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  • Stayed January 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank adavidcohen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this review, 24 July 2014
Thank you Adavidcohen for your valued business and positive feedback. Five stars of quality, cleanliness and service are greatly appreciated; coming from a reputable and astute traveler such as yourself. Winter time in NYC is a splendid experience at the Park Lane New York. We look forward to welcoming you back over the Christmas season for an unforgettable holiday.

Warm regards,
Joseph Falco
Manager- Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 16 July 2014

In it's time the Park Lane Hotel was undoubtedly a hotel redefining the words splendor, grace and elegance. As one walks through, you can easily imagine what it might have looked like in an earlier day. This is still evident as you walk through its corridors despite the signs of its aging.

On the plus side, the hotel is located arguably in the best part of Manhattan, literally across the street from Central Park and central to just about everything. The beds were extremely comfortable and housekeeping was meticulous. The rooms could benefit from some additional sound insulation from the hallways but I've experienced worse.

These positive attributes are generally enough to make my stay in a hotel satisfactory, but they were quickly tempered with what seemed like the hotel management's overall attitude towards its patrons reflected in certain policies described below.

Room View
Upon arriving we were put in a room on the south or opposite side of Central Park. We asked for a room on the north side facing the park and were told we should have specified when we reserved which is fair. We were then told if we wanted a room overlooking the park we would have to pay $100 more per day. I interpreted this to mean that there were rooms available on the park but considering the fact we were already there, it would now cost us more. It should be noted there is no reference to this policy on the hotel website. The view my wife and I ended up sharing together is attached below. Described on their website as "elegant Guest Rooms and Guest Suites offer picture windows and superb views" I leave it the readers to determine its accuracy.

Amenities
When we got to our room I noticed there was no coffee machine. Upon inquiring I was told there were only a limited number of machines handed out on a first come first serve basis. I chuckled until I realized it wasn't a joke. To get our own coffee machine, we would have to get in line so to speak. So each morning I got dressed, went to the sandwich shop next door and bought our own coffee at $2 apiece. The only other option was room service or to buy it from a small vendor in the hotel lobby for $3 apiece. In most hotels and motels today, coffee machines are a standard item most travelers take for granted or at least complementary coffee in the lobby. Not according to this hotel.

Our room had a large flatscreen TV. Unfortunately none of the stations were in HD, and watching non-HD channels on a flatscreen TV is one of the worst ways to watch TV.

I had heard the hotel was undergoing major changes and the new management is trying to revitalize the image and reputation of this grand lady. The only suggestion to management I could offer is to demonstrate perhaps more consideration and respect towards your patrons not simply as a slogan on a website but in actuality. - Bob Menzies

Room Tip: Ask for a room facing North.
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kwon99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this review, 24 July 2014
Dear kwon99,
Thank you for choosing the Park Lane Hotel New York for your recent travels to NYC. It is with great pride that we welcome return visitors that have contributed to the longevity of the Park Lane New York and host a sentiment for the preservation of the hotels history. The hotels Central Park South location and Park view rooms are a main attraction for our guests. There are a reserved inventory of guest rooms with Park view accommodations that are categorized under Executive a Premier categories. Park view accommodations tend to sell out faster and more frequently than City view guest rooms. Any upsell options extended at check-in are a rate differential between the room category reserved and upgrade type. Surely in circumstances when the hotel has an additional inventory of Executive and Premier Rooms, we may extend as a courtesy. In-room coffee machines are available by request and may be limited to availability subject to our occupancy. Our Grab-and-Go cafe located in the hotel lobby serves gourmet coffee daily, along with a variety of breakfast menu options. Also high definition programming will be available for all channels on guest room televisions within the coming weeks. Apologies on behalf of the hotel for the delays in upgrading programming to compliment the new, 46" Samsung televisions now equipped in all rooms. We thank you for your valued business and customer feedback.

Warm regards,
Joseph Falco
Manager- Hotel Operations
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Additional Information about Park Lane Hotel

Property: Park Lane Hotel
Address: 36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#172 Luxury Hotel in New York City
#189 Romantic Hotel in New York City
#198 Business Hotel in New York City
#200 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Park Lane Hotel 4*
Number of rooms: 628
Official Description (provided by the hotel):
Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Lounge, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more   less 
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Also Known As:
The Helmsley Park Lane Hotel New York City
Helmsley Park Hotel

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