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“Well-preserved ghost ship on Central Park”
4 of 5 bubbles Review of Park Lane Hotel

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Park Lane Hotel
Ranked #262 of 467 Hotels in New York City
Certificate of Excellence
Boston, Massachusetts
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Well-preserved ghost ship on Central Park”
4 of 5 bubbles Reviewed 15 August 2014 via mobile

Travelers who strive to develop lasting friendships with the staff of hotels they frequent would do well to steer clear of this venue, which is run by something of an aloof and skeleton crew. Doormen coolly observe comings and goings but do not facilitate them by actions such as opening the door. The hotel itself is a well-preserved relic of then1980s so i did not feel hip just for staying here. It's all about value, however, and a last-minute $180 rate was quite a reasonable tariff for a spacious and clean room on Central Park South. Recommended for the self-contained traveler!

Stayed August 2014, travelled solo
Helpful?
Thank MCStyleKing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this review, 20 August 2014
Dear MCStyleKing,
Thank you for choosing the Park Lane Hotel New York and sharing feedback from your previous stay. We will certainly address your notations of staff interaction with the Front Office staff. The Park Lane Hotel New York aims to implement exceptional customer service for every guest and go above & beyond to make our guests feel at home. Your review is a very important tool that we will utilize towards improving staff-customer engagement.

Warm regards,
Joseph Falco
Manager- Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5,852 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,191)
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English first
Arkansas City, Kansas
1 review
5 of 5 bubbles Reviewed 15 August 2014

The service of park lane was great and the views were amazing, but I want to specifically mention the front office director, Avi Yesawich, who went out of his way to provide us with exceptional service from day one when we arrived. Avi arranged an awesome welcome amenity for our celebration and provided us with a beautiful room overlooking the park. Thank you so much for helping us experience the city in style!!!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrAndMsArkansas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this review, 20 August 2014
Dear MrAndMsArkansas,
The Park Lane Hotel New York team extends our appreciation for a positive review. Kudos to Mr. Avi Yesawich, Director of Front Office for delivering a special service touch and contributing to the making of a memorable stay.

Warm regards,
Joseph Falco
Manager- Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 15 August 2014 via mobile

The hotel staff we're very friendly however this hotel is very dated, the decor is terrible and even though it is clean the furniture makes it questionable. The best part of this hotel is the view of Central Park , it is simply breathtaking if you have a view .

Stayed August 2014, travelled as a couple
Helpful?
2 Thank Karen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this review, 15 August 2014
Dear Karen V,
The Park Lane Hotel New York extends its gratitude for the time reserved to share your guest experience. Thank you for the positive notations of hotel staff interaction and location. The hotel is scheduled for a Lobby refresh in the later part of this year. We hope to welcome you back on a return visit so you may see the decor upgrades first hand.

Warm regards,
Joseph Falco
Manager- Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
164 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed 14 August 2014 via mobile

We came to the Park Lane because we found the price to be reasonable.

The hotel is across from Central Park and near 5th ave. It was our first time staying in this area and found it to be a great location. We found it quieter than the theater district, an easy walk to tourist spots and near the subway.

The rooms were large by NYC standards, clean and nicely decorated. The service was good, although the front desk was slow and appeared overwhelmed by the volume of people when we checked in.

We have stayed at nicer places in NYC but considering price, location and room size, we would stay here again.

Stayed August 2014
Helpful?
1 Thank CanadianTravelReview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this review, 20 August 2014
Dear HungryPeople,
Thank you for sharing your guest feedback regarding your most recent visit to the Park Lane Hotel New York. We greatly value your business and appreciate your return intent. Our apologies for any delays at the Front Office due to a high volume of guest traffic.

Warm regards,
Joseph Falco
Manager- Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
93 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 14 August 2014

The view of Central Park was spectacular, the room exceptionally big for New York and very comfortable (great beds and ridiculously comfortable arm chairs), and the best blueberry pancakes in the world (perfectly browned buttery outside and flavourful vanilla fluffy inside with tons of blueberries and real amber maple syrup)! However, the quality of service in the dining room was inconsistent. Having FAO Schwarz across the street didn't hurt (we went four times in 48 hours!)

Room Tip: The higher price for the Park view rooms is worth it!
See more room tips
  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this review, 15 August 2014
Dear Stephan S,
Thank you for choosing the Park Lane Hotel New York. Our guest rooms are exceptionally large compared to most guest rooms throughout NYC. We are glad to hear you enjoyed a pleasant dining experience at the Park Room Restaurant. If view is an important preference in your room choice, Mr. Stephan S room tip is accurate. We hope to soon welcome you on a return visit to the Park Lane Hotel New York.

Warm regards,
Joseph Falco
Manager- Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 14 August 2014 via mobile

What was clearly once an impressive establishment had a tired air and a worn-out aesthetic. There was a program of renovation underway, so perhaps things are better now. I, however, felt that I had not received value for money.

Perhaps this is a European or even just a British niggle, but the evident reward-for-simply-doing-your-job-culture prevalent in this hotel was also very annoying. I felt like every 'thank you' I stated required me to polish it off with a crispy note - it's a curse being a polite British gent!

Stayed August 2014, travelled as a couple
Helpful?
Thank Jonathan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this review, 15 August 2014
Dear Jonathan L,
The time reserved to post a review of your recent stay and share experiences is much appreciated. The hotel has and continues to improve guest rooms & common areas of the hotel through renovations, while remaining fully operational. On behalf of Hotel Management we thank you for your patience and understanding during this process. Your notation of staff interaction has not gone unnoticed. Our staff members should be aware of their surroundings and going above & beyond to acknowledge guest presence in the lobby. Our Front Office team members are passionate and enthusiastic about their job. These are qualities we seek in prospective candidates and we have all the confidence in our current team at the Park Lane Hotel New York.

Warm regards,
Joseph Falco
Manager- Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 August 2014

This hotel is perfectly located across from Central Park. We had a room facing the back. it was very clean and spacious with a king bed and we had a roll-away bed for an extra $35/nite. The staff was friendly and I felt very safe there. The security stands near the elevators in the evenings and asks to see your room key. The hotel is spotless. If you do the hop on hop off bus it is across the street down about 50 yards. I can't recommend this hotel enough. It is just far enough away from the craziness of Times Square but a quick walk. Lots of cafes nearby for breakfast too. This hotel is a little out of my price range but I got a very good rate on Booking.com.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TraMac_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lane A, Manager at Park Lane Hotel, responded to this review, 15 August 2014
Dear TraMac_13,
The Park Lane Hotel New York thanks you for the recommendation and positive notations from your recent stay. We are pleased to learn of your enjoyment while staying at the hotel and anticipate your potential return. The hotel team extends its warmest wishes your way.

Warm regards,
Joseph Falco
Manager- Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Lane Hotel

Property: Park Lane Hotel
Address: 36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#173 Luxury Hotel in New York City
#189 Romantic Hotel in New York City
#198 Business Hotel in New York City
#200 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Park Lane Hotel 4*
Number of rooms: 628
Official Description (provided by the hotel):
Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Lounge, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ebookers, Booking.com, Hotels.com, TravelUp, Odigeo, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Park Lane Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Helmsley Park Lane Hotel New York City
Helmsley Park Hotel

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