Booked the Lowell suite Excellent room.
after arriving went to dinner. When we returned a maint. man was leaving the room..when I questioned him he said " wrong room"
About an hour later door bell rang and before I could get to door he was coming in.
Left next morning and upon returning our phone charger was missing. After several people came to our room noting that they could not understand what happened. In the end the maint. Person had entered our room and removed the charger.
The GM called me to apologze and asked me to forgive this person for taking the charger. I guess the GM was O.K. with this employees action if I was.
This makes me very uncomfortable with management.
- Official Description (provided by the hotel):
- Located on a quiet, tree-lined street off Madison Avenue, The Lowell is in the heart of New York's most exclusive and fashionable Upper East Side. With only 47 individually decorated suites and 27 deluxe rooms, the hotel lavishes its guests with truly personalized service and great attention to detail. Among the many thoughtful touches are complimentary beverages upon arrival, Voss water at turndown and a selection of DDC28 amenities. Most suites have wood-burning fireplace, some have a terrace, and almost all have a fully equipped kitchen.The Pembroke Rooms serves afternoon tea and Sunday brunch. Along this Upper East Side location is a delight for our guests,with elegant boutiques, Fine bistros and restaurants, Central Park and Museum Mile's richness for the eye and spirit. ... more less
- Reservation Options:
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- Also Known As:
- Lowell Hotel New York City
- Lowell New York City