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“NYC Gem - great hotel”
Review of The Mansfield

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The Mansfield
Ranked #349 of 470 Hotels in New York City
Reviewed 5 June 2014

I'm not an authority on New York City, but I've just returned from one of the best holidays in my life and I know I'd like to go back and I know exactly where I will stay again on my next trip. I travelled with a group of ladies who came from a variety of locations... Saskatoon, Edmonton, and Bermuda. This was my first visit. The Saskatoon ladies used Hotwire.com to find their accommodations and I called the hotel directly a few weeks later. The lucky hotel that Hotwire matched us with was called 'The Mansfield Hotel'. It is known in New York as a boutique hotel, a historic landmark and was conveniently situated at 12 West 44th Street, close to and within walking distance for everything that we wanted to do: Broadway Theatres, Times Square, Grand Central Station, Empire State Building, hundreds of amazing restaurants, deli's, shopping, Bryant Park, and Central Park.

The staff at The Mansfield Hotel welcomed us when we arrived and went out-of-their way to ensure that our every need was taken care of. Any pre-conceived concerns that we may have had about safety in NYC were completely erased when we met Jimmy and Robert at the Concierge desk. Any questions we had about navigating our way around NYC were addressed as if we were the only people who had ever had questions about NYC. Any tickets and tours that we asked about and any transportation arrangements we required were taken care of efficiently and immediately. Restaurant reservations were suggested and arranged. Every morning before we left for the day's adventures and every evening when we arrived back at The Mansfield it was so comforting to see either Jimmy or Robert or both and receive a warm greeting. The genuine care and interest they showed about our adventures was wonderfully comforting. I wish I had taken the time to get the names of all the front desk staff, but Steven was on-duty most of the day-time hours so we had a special connection with him. My compliments to the Management team for assembling the nicest, kindest and most professional group of front-line staff I've ever encountered. The cold lemon water and fresh cookies for guests is a nice touch every day. Sam, the bartender in the lounge took the time to engage us in conversation and recommended many hot-spots in and around NYC. He and his colleagues Rachael and Demi and others never tried to rush us even though we were probably the noisiest patrons they've met in a while and we know that they extended the lounge hours a bit longer for us without complaint. The library at The Mansfield is a nice comfortable location to get a complimentary coffee, latte, tea or cappuccino and use the free wifi service or curl up for some quiet time - and it is for reserved guests only.

The rooms at The Mansfield are small but they were very clean and designed efficiently as everything in NYC has to be because the city is shared by so many. All the necessities were available and the bed was very comfortable.

We experienced the awesome and informative 2-day and night tour of the city by Big Bus double-decker hop-on-hop-off tour. The guides were well spoken, informed and had an obvious love for their city.

We saw The Lion King and The Book of Mormon and our hotel was so conveniently close to Time Square we could hear the NYC sounds and smell the aromas of the amazing selection of food trucks on every corner.

Go to New York City! Stay at The Mansfield Hotel and tell Jimmy and Robert I sent you. Enjoy!

Room Tip: Rooms at the back of the hotel are probably quieter
See more room tips
  • Stayed: June 2014, travelled with friends
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8  Thank Liz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa G, General Manager at The Mansfield, responded to this reviewResponded 9 June 2014

Dear Liz M,

We are delighted you enjoyed your stay with us and thank you for the feedback! Overall, we are happy to read that you had a wonderful stay and enjoyed our amenities as well as our central location. Our staff makes sure to have a great impression on all guest! Please be assured that we continuously review all guest feedback in order to improve our service. On behalf of the entire team we all look forward to having you with us once again very soon.



Be Well,
Lisa Grossberg

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688 - 694 of 1,865 reviews

Reviewed 4 June 2014

Excellent location, just what we needed, clean and comfortable rooms, the street is noisy but that is in all New York.

Just two blocks away Time square, great area. Everyone is very friendly and helpful.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Artur1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa G, General Manager at The Mansfield, responded to this reviewResponded 9 June 2014

Dear Artur1983,

Thank you for choosing the Mansfield as your hotel of choice in New York City! We are more than happy that were able to accommodate you during your stay. I am glad that our location and our comfortable were to your satisfaction. I would like to invite you back to the Mansfield, the next time you are in New York.

Regards,
Lisa Grossberg

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Reviewed 4 June 2014

Great location 2 blocks from Time Square; Concierge very friendly & helpful; Rooms updated- clean and comfortable; lovely library area with wifi available - otherwise you have to pay. Fabulous coffee bar.

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with this hotel
Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa G, General Manager at The Mansfield, responded to this reviewResponded 9 June 2014

Dear Carol B,

Thank you for leaving us a review on The Mansfield. We are glad that you enjoyed our prime location, it is definitely what makes our hotel a hidden gem. The various tourist sites and close proximity to transportation make it very easy to get around our city. I am glad that you also liked the hotel library and our amenities. We look forward to seeing you again the next time you are in New York City.

Regards,
Lisa Grossberg

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Reviewed 2 June 2014

I would have given this hotel a 4 star rating for so many reasons but the blood on the sheets and the fact that they say they can't find my left behind Kindle makes me rate this otherwise lovely hotel a 2 star.

  • Stayed: May 2014, travelled as a couple
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1  Thank Rachel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa G, General Manager at The Mansfield, responded to this reviewResponded 5 June 2014

Dear Rachel V,

Mr. McInerney,

Thank you staying with us here at The Mansfield and for providing us feedback about your stay. I do apologize that there were issues that prevented you from having the best possible stay with us.
We pride ourselves on our guests having the best experience possible, and would welcome the opportunity to give you an experience that exceeds your expectations. Please contact my assistant Crystaline Ramos and she'll be more than happy to make your arrangements for a complimentary upgrade next time you're in New York. We look forward to seeing you in the near future and thank you once again for your feedback.
Please contact me with any additional comments or questions.


Regards,
Lisa Grossberg

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Reviewed 2 June 2014

The hotel in total is not bad. I gave it 3 stars the stuff helpful and freindly however the hotel is too small that include the size of the rooms , bathrooms , elevatours , the lobby. Also the color of the room made me uncomfortable. It is decent but the price that i paid was too high for that hotel



  • Stayed: June 2014, travelled with family
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Review collected in partnership with this hotel
Thank Doaa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa G, General Manager at The Mansfield, responded to this reviewResponded 5 June 2014

Dear Doaa A,


Thank you for taking the time to write about your recent stay at The Mansfierld. We are sincerely sorry to hear that the visit did not reflect the high standards that we set for our hotel. We value your comments and we will take whatever steps we can to correct the problem. I welcome the opportunity to reach out to myself directly , and sincerely hope that you will provide us with the opportunity to restore your faith and regain your confidence in us.



Regards,
Lisa Grossberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

Overall an enjoyable one-night stay in Manhattan for dinner and a show. Our basic room had a window air conditioner, which was a bit noisy when running. Also, in-room wi-fi is $15, an exorbitant cost for basic internet access, which should be free, included in the room rate just like water and lights.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank RCharles3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa G, General Manager at The Mansfield, responded to this reviewResponded 5 June 2014

Dear RCharles3,

Thank you for taking your time and leaving us a review on the Mansfield Hotel. We take in account all comments as they are vidal in providing the best guest service possible. We look forward to being your hotel of choice the next time you are in New York.

Regards,
Lisa Grossberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

Unique building with interestinghistory. Excellant service and atmosphere! The location was ideal with fantastic dining options within 1-2 blocks.
When back in NYC..we will make every effort to always stay at The Mansfield!

  • Stayed: May 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa G, General Manager at The Mansfield, responded to this reviewResponded 2 June 2014

Dear Bill B,

Thank you for the wonderful review. We’re delighted you chose to stay with us We always want to make sure all of our guests have a pleasant stay. If you chose to visit us again, check out our special packages for great deals. We’ll also point you towards our favorite places to drink and dine throughout Manhattan. We hope to see you both again in the future!



Regards,
Lisa Grossberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Mansfield

Address: 12 W 44th St, Off of Fifth Avenue, New York City, NY 10036-6604
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#221 Business Hotel in New York City
#232 Romantic Hotel in New York City
Price Range: £103 - £374 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Mansfield 3.5*
Number of rooms: 126
Official Description (provided by the hotel):
An architectural and historical landmark, The Mansfield is a portal to a New York City of days gone. Guests of the hotel appreciate its club-like surroundings and superb craftsmanship, as illustrated by the lobby’s detailed illuminated 16-foot ceiling and oval staircases with original terrazzo floors. The Mansfield is located just off of Fifth Avenue at 44th Street, residing within the historic preservation district of Midtown Manhattan, and deep in the heart of the Theater District. The hotel is within a short walk of the finest Fifth Avenue stores, Bryant Park, Times Square, Broadway, Grand Central Station, St. Patrick’s Cathedral, Rockefeller Center, the Empire State Building, Madison Square Garden and the Radio City Music Hall. ... more   less 
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Also Known As:
The Mansfield Hotel New York City
Mansfield New York City
Mansfield Hotel New York City

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