We stayed at the Mansifeld Hotel for a break in NYC before moving on to another location. It was my second time in NY and my wife's first and we decided to book this hotel rather than a chain hotel as we fancied something off the beaten track...
Upon arrival we walked into the lovely reception area, very quirkey and clean and I was impressed, however having to bring in 2 large suitcases on my own as my wife is six months pregnant did not impress me. Check in was swift and efficiant and the receptionist was polite and pleasent. We were shown up to our rooms by the porter. Once we got in the rooms we could see what people meant by the fact the rooms are dark, the main light really is useless! But that said its a minimum of effort to turn on a spot light which lights up the room totally. The room was quite small but the whole point of our trip was to see the sights and get out so that was no issue at all. The bathroom is not big but by no means small, I found it perfect for us and always clean. The only issue I felt was storage, there were no drawers so my wife was living out of a suitcase (it doesn't bother me!) The housekeeper was brilliant throughout the week and our room was always clean and topped up with soap etc. She is the only reason they got one star for service.
We popped out and when we came back I wanted a map for the next day, I went to reception as the concierge was not manned and had to wait while the receptionist chatted to a colleague who was clearly leaving after work before I was spoken to, but I got my map.
The following morning I made use of the gym, it is small and basic but as long as your targets are C.V then it's fine and well maintained, the C.V stuff has TV's on them to listen to any of the hotels channels. On the third day however it had run out of towels and the water bottle was empty by 8 am, I left it for 30 mins before asking the receptionist to sort it out, they did so within 20 minutes. However when I asked for this the male receptionist was quite blunt and rude, not what I'm used in the U.S.
The night before we were leaving I needed to arrange our pick up in the morning, I spoke to the concierge when we got back and he said it was no problem and to get our pick up voucher, bring it down and he could help me. I did this straight away and was back down within 2 minutes, he directed me to the other concierge member on the desk as he was now talking to someone, the other staff member looked at me like I was insulting him and told me to speak to the male receptionist who would sort it. So I went over to him and again asked for some help, however he also looked at me like I was insulting him and whilst still looking at me called out to one of the girls and shouted could she come over here to deal with this as he was due off half an hour ago and wanted to go home. The girl receptionist then came over and had no idea what I was asking help for, so she dialled a number and thrust the phone into my hand. thankfully the lady on the phone was brilliant and helped me loads, but this left me very disappointed with the staff.
We had a drink in he bar that night, nice buzz for the after work crowd but dies after that and it really is not cheap!
The next day when we checked out I was in the rest room when the transfer bus arrived and 3 members of staff stood by watching my six months pregnant wife struggle trying to take the suitcases to the bus, not one moved to help her. Thankfully I came out prior to her hurting herself.
All in all the location is perfect, easy reach of most things, Times Square, 5th Av, Empire state building etc and for a boutique hotel it looks great.
But it is massively let down by poor staff with a poor attitude.
- Official Description (provided by the hotel):
- An architectural and historical landmark, The Mansfield is a portal to a New York City of days gone. Guests of the hotel appreciate its club-like surroundings and superb craftsmanship, as illustrated by the lobby’s detailed illuminated 16-foot ceiling and oval staircases with original terrazzo floors. The Mansfield is located just off of Fifth Avenue at 44th Street, residing within the historic preservation district of Midtown Manhattan, and deep in the heart of the Theater District. The hotel is within a short walk of the finest Fifth Avenue stores, Bryant Park, Times Square, Broadway, Grand Central Station, St. Patrick’s Cathedral, Rockefeller Center, the Empire State Building, Madison Square Garden and the Radio City Music Hall. Guests can enjoy complimentary 24-hour espresso and cappuccino in the hotel's classically-restored Beaux-Arts Club Room. ... more less
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- Also Known As:
- The Mansfield Hotel New York City
- Mansfield New York City
- Mansfield Hotel New York City