We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Location great but service not good”
Review of The Mansfield

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
The Mansfield
Ranked #345 of 467 Hotels in New York City
England
Level 4 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Location great but service not good”
Reviewed 21 September 2010

We stayed at the Mansifeld Hotel for a break in NYC before moving on to another location. It was my second time in NY and my wife's first and we decided to book this hotel rather than a chain hotel as we fancied something off the beaten track...
Upon arrival we walked into the lovely reception area, very quirkey and clean and I was impressed, however having to bring in 2 large suitcases on my own as my wife is six months pregnant did not impress me. Check in was swift and efficiant and the receptionist was polite and pleasent. We were shown up to our rooms by the porter. Once we got in the rooms we could see what people meant by the fact the rooms are dark, the main light really is useless! But that said its a minimum of effort to turn on a spot light which lights up the room totally. The room was quite small but the whole point of our trip was to see the sights and get out so that was no issue at all. The bathroom is not big but by no means small, I found it perfect for us and always clean. The only issue I felt was storage, there were no drawers so my wife was living out of a suitcase (it doesn't bother me!) The housekeeper was brilliant throughout the week and our room was always clean and topped up with soap etc. She is the only reason they got one star for service.

We popped out and when we came back I wanted a map for the next day, I went to reception as the concierge was not manned and had to wait while the receptionist chatted to a colleague who was clearly leaving after work before I was spoken to, but I got my map.
The following morning I made use of the gym, it is small and basic but as long as your targets are C.V then it's fine and well maintained, the C.V stuff has TV's on them to listen to any of the hotels channels. On the third day however it had run out of towels and the water bottle was empty by 8 am, I left it for 30 mins before asking the receptionist to sort it out, they did so within 20 minutes. However when I asked for this the male receptionist was quite blunt and rude, not what I'm used in the U.S.
The night before we were leaving I needed to arrange our pick up in the morning, I spoke to the concierge when we got back and he said it was no problem and to get our pick up voucher, bring it down and he could help me. I did this straight away and was back down within 2 minutes, he directed me to the other concierge member on the desk as he was now talking to someone, the other staff member looked at me like I was insulting him and told me to speak to the male receptionist who would sort it. So I went over to him and again asked for some help, however he also looked at me like I was insulting him and whilst still looking at me called out to one of the girls and shouted could she come over here to deal with this as he was due off half an hour ago and wanted to go home. The girl receptionist then came over and had no idea what I was asking help for, so she dialled a number and thrust the phone into my hand. thankfully the lady on the phone was brilliant and helped me loads, but this left me very disappointed with the staff.
We had a drink in he bar that night, nice buzz for the after work crowd but dies after that and it really is not cheap!
The next day when we checked out I was in the rest room when the transfer bus arrived and 3 members of staff stood by watching my six months pregnant wife struggle trying to take the suitcases to the bus, not one moved to help her. Thankfully I came out prior to her hurting herself.

All in all the location is perfect, easy reach of most things, Times Square, 5th Av, Empire state building etc and for a boutique hotel it looks great.
But it is massively let down by poor staff with a poor attitude.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mooky9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,812 reviews from our community

Traveller rating
    542
    647
    336
    164
    123
See reviews for
263
751
124
298
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (214)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Penrith, United Kingdom
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 17 September 2010

The softly lit lobby was a welcoming sight as we arrived at the Mansfield, after our journey from England. The staff were friendly and helpful upon arrival and very efficient. We found that the room and the hotel was exactly as they describe on their website. The bed was extremely comfortable, and the room size was adequate for 2 adults however we did have to keep some clothes in the suitcase due to minimal storage space, which wasn't really much of a problem. The cleanliness of the room & hotel was to a very high standard. The air conditioner was very effective although a bit noisy. The 24hr self-serve, complimentary coffee machine in the library room was just what you needed after a day of shopping. The Mansfield is a 5min walk to Times Square, and 5 minutes in the opposite direction to Grand Central Station so an absolute perfect location. We couldn't have wished for anything better to celebrate our first wedding anniversary.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bluemountain69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cork, Ireland
Level 6 Contributor
259 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 301 helpful votes
Reviewed 14 September 2010

My husband and I have just returned from a 9-night stay in The Mansfield Hotel in New York and we had a fantastic time. This isn’t your typical cookie cutter chain hotel. It’s quite a small establishment and it is an older hotel. The upside of this is that it’s chock full of character, the downside is that certain things are on a smaller scale, like the elevators and the bathrooms. Personally, I hate huge impersonal hotels, so The Mansfield suited me down to the ground, however it may not be everybody’s cup of tea. We booked our room through a website called Yeego and got a great deal (roughly half the price of the hotels own website!). Our check in was very quick and painless. We arrived at about 1pm and they were able to check us in early with no hassle. I had expected to be put in the smallest room they had due to us having booked through a third party website, but my husband had emailed the hotel the day before explaining that we were celebrating our 10th anniversary during our stay and the manager had actually upgraded us to a suite! I couldn’t believe it, stuff like that normally only happens to other people! The extra space was very much appreciated as I think we would have been very squashed in the Chambre Petite that we had booked, especially as we were staying 9 nights.

The receptionist was very pleasant during check in, a member of staff also accompanied us to our room, helped with our luggage and showed us all the features of the room and things like how to use the air conditioning etc. I thought that this was a nice touch. The suite itself was beautiful, a large sitting room with comfortable couch, large flat screen TV on the wall, a large writing desk and wardrobe. The bedroom was on the small side, but beautifully decorated and again with a large flat screen TV. There was an air-conditioning unit both in the living room and sitting room which was much appreciated as the temperature was in the high 90’s while we where there. The bathroom was very quirky, the doors were almost like wardrobe doors and there was no lock on the door. It didn’t feel very private, so maybe best suited for couples or very, very close friends! The bathroom itself was small, but perfectly functional and spotlessly clean. There was great water pressure in the shower and the Aveda bath products were lovely. The bed was one of the most comfortable I have ever slept in, it was divine, I wanted to steal the pillows! Our room was at the back of the hotel looking onto an air shaft, so there was very little natural light, even with a large window in the living room and a smaller window in both the bedroom and bathroom. This didn’t bother us too much, it just meant you had to have lights on when you were in the room. The upside of this was that the room kept cooler and there was zero road noise so we slept like a couple of logs! Our room was full of character and had lovely touches like high ceilings, cornicing and stripped wooden floors. We couldn’t have been happier with everything in the room.

The room was cleaned impeccably every day, the only negative I will say about the cleaning service was that for several days, the cleaner forgot to replenish our soap, shampoo etc. We actually had to leave a note for her and then she did leave tonnes of soap and shampoo so it was either a feast or a famine!

We didn’t really use the amenities of the hotel, we actually never set foot in the bar! It did however look lovely and there seemed to be a good buzz about it after work, but it seemed quiet at other times. There is a beautiful room of the lobby where you can sit and read a book or (free) newspaper and have a (free) coffee. I would think this area would be a godsend for guests in the smaller rooms, but we didn’t have any need for it as we had our own sitting room. It was a very charming room and decorated like an old fashioned library. The coffee from the machine was excellent, there are no coffee machines in the rooms, so we were regulars at the machine. It was very much appreciated to get us going in the morning! We didn’t use the gym, so I can’t comment on that. There is an area behind the reception desk with two computers which offered free internet use and free printing. We found the WIFI in the rooms to be excellent and always very strong.

The location of this hotel is excellent, just off Fifth Avenue on a nice quiet cross street, 5 min walk to Times Square, 2 mins walk to Bryant Park, Rockefeller Centre and Grand Central Station (Subway lines at each). We were able to walk to the Empire State Building in about 10 mins and Central Park in about 15 mins. We appreciated not having to take the Subway everywhere as it was extremely hot down there. We only really took the Subway when we were going downtown and it was nice to be able to walk to places of interest.

I have to give a special mention to the staff of this hotel, I cannot believe previous reviews have described them as rude. Okay, they don’t fall over themselves to greet you when you walk past, but frankly, I don’t care about that, what I care about is efficient service and competency, which they had in spades. They were so helpful whether it was getting us fresh milk for tea (there was tea but no milk at the coffee machine!) or charging my e-reader from their computer as I didn’t have a charger, I couldn’t fault them at all.

Overall, we loved The Mansfield and really enjoyed our stay, it is an older hotel and does have some of the quirks that come with age, like smaller rooms and noisy air con (but nothing that we couldn’t sleep through), but I feel that the character and charm of this hotel more than make up for the flaws. If you like huge, super modern hotels then this isn’t the place for you, if you enjoy quirky, charming, more intimate hotels in a beautiful historic building, then this is the place for you. We certainly would stay here if we return to New York and would recommend it to anyone. And do shop around for the best price, we saved a fortune by booking through a third party website.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ncmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 September 2010

A very clean room, comfortable bed, spotlessly clean bathroom makes a picky traveler like me happy. A couple of blocks from Bryant Park, Mansfield has perfect location. It is close to everything but tucked away from the tourist rush of Times Square. Complementary breakfast has a good choice of entrees. I loved the hardwood floors in the room. Overall a very good hotel, clean, excellent service and perfect location. The hotel has free wifi.

The only con - the rooms facing the street can get a bit too noisy.

  • Stayed September 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank junkie_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONDON
Level 6 Contributor
105 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 8 September 2010

I stayed in the Mansfield on my own for a long weekend.

I had booked a petit chambre. But on my arrival the reception noticed that it was my birthday the next day... they upgraded me to a Queen (they wanted to give me a King but it would have been another hour to prepare), and I think just about every member of staff wished me happy birthday over the next few hours!! Very nice touch.

The building has a real old New York charm. They have managed to retain the original features and a real feel of a genuine experience.. whilst adding modern twists and modern standards of luxury. The stairwells and corridors themselves are beautiful as they are full of character... not often I feel compelled to include stairwells in a review!

Room was on the small side but definitely not shockingly so, and there was plenty of room to move about.. All very well appointed and lovely furniture. The bed... I can't say enough.. it was very very comfortable. Loads of power points. Air con was efficient but as per other reviewers it was pretty noisy. I wore ear plugs at night so that I could keep it on. It was very hot the weekend I was there. Lighting was muted to say the least. Not good for the application of make up!
Bathroom was small but well laid out and luxuriously presented with a big shower. Aveda products are lovely touch.

There is a well appointed gym with well maintained equipment (2 running machines, bike, cross trainer, plenty of freeweights and a stretch/abs area on a mezzanine level. This is a really good facility which you might not normally get in a non-chain hotel so I was pretty impressed. There is also a business centre - just 2 pc's but internet is free and printing is free and on demand (no need to request at reception). The other nice touch is the club room where you can get a free coffee (from machine) at any time of day. This is a library setting and feels very relaxing.

Location is second to none and I would definitely stay there again. 1 minute from 5th Avenue and the M1 bus heading downtown. 3 minutes from Broadway and Times Square. 5 minutes from the Rockefeller centre and the cathedral. 10 minutes walk from Hells Kitchen and some lovely bars and restaurants (try the Marseille). 44th street is relatively quiet for a crosstown street in this part of New York. Plenty of good dining/drinking options right on the doorstep, including the historic literary Alonquin hotel. I had a couple of fab cocktails there. Felt very refined! Well, I am worth it!

Yes I would go back and yes I would definitely recommend it. I actually can't think of anything I would want to improve.

Stayed September 2010, travelled solo
Helpful?
1 Thank OverworkedUnderpaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, Wisconsin
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 21 August 2010

Just returned from a trip to NYC with my sister and our daughters (teens). Trip started a little bit on a downer as my sister and her daughter's flight was screwed up (Air Tran loves to over-book) but definitely took a positive turn when my daughter and I arrived at our chosen hotel-The Mansfield. Since I have limited words I will sum it up by saying that this hotel is charming, clean, has beautifully decorated rooms with the 'feel' of NY, has a fantastic location-close to Times Square/5th Ave/possible to walk to Central park/near Grand Central/NY Public library/Bryant park etc etc. Helpful and friendly staff (Henry!~Edward~cleaning woman who was sweet when we interrupted her by coming back to the room unexpectedly~curly haired woman at desk) they upgraded our room due to the flight mess which we appreciated VERY much. I recall seeing a few reviews here before booking that said staff was not friendly...I can only imagine that these reviewers are not terribly friendly themselves~you get what you give! In fact, we met so many friendly, funny, helpful and interesting people~LOVE NYC!!! And will definitely book at this hotel on return trips. And did I mention...FREE (and actually good) specialty coffee that you can get for yourself any time in the charming library. Sadly didn't get the chance to sample the blueberry martini in the M bar due to our quest to cover all of Manhattan in 5 days...but, bar was quaint and peaceful...next time! Also must be said that the beds were extremely comfortable, the Aveda bath products appreciated and amazingly our room (a suite on the 12th floor) was so restful, cool and quiet! This is NY-honk honk. For anyone who hasn't been to NY you should be reminded that the rooms over all are not large...but, bigger is not always better. Our suite had everything we needed and despite our bathroom fitting 1 at a time we managed beautifully. It was such a cute little bathroom that had little double doors that opened out and you stepped up to the tile floored space that even had a tiny little window...and it couldn't have been cleaner! Great job Mansfield! Hope to see you soon!

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MidwestBest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level 6 Contributor
115 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed 10 August 2010

Sleeping in this hotel was like living in a classy 1950's movie! The rooms were elegant, classy, classical, with a touch of modern design. And the room was absolutely huge!! I was very impressed with this hotel and I remember if you book in advance you can land a great deal - relative to Manhattan prices that is.

The location was also very close to Times Square and the staff were incredibly friendly, unlike some other NYC hotels. I would recommend this hotel!!

  • Stayed January 2009, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nyujay2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
Shoreham
Shoreham
#310 of 467 in New York City
1,769 reviews
Midtown
Club Quarters Hotel, Midtown
Club Quarters Hotel, Midtown
#206 of 467 in New York City
1,435 reviews
Midtown
Hotel Mela
Hotel Mela
#268 of 467 in New York City
4,038 reviews
Show Prices
Show Prices
Show Prices
Midtown
Royalton New York Hotel
Royalton New York Hotel
#254 of 467 in New York City
2,216 reviews
Midtown
Cambria Hotel & Suites - New York Times Square
Cambria Hotel & Suites - New Yor...
#100 of 467 in New York City
757 reviews
Midtown
The Roosevelt Hotel
The Roosevelt Hotel
#386 of 467 in New York City
8,771 reviews
Show Prices
Show Prices
Show Prices

Been to The Mansfield? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Mansfield

Property: The Mansfield
Address: 12 W 44th St, Off of Fifth Avenue, New York City, NY 10036-6604
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#216 Family Hotel in New York City
#222 Business Hotel in New York City
#233 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Mansfield 3.5*
Number of rooms: 126
Official Description (provided by the hotel):
An architectural and historical landmark, The Mansfield is a portal to a New York City of days gone. Guests of the hotel appreciate its club-like surroundings and superb craftsmanship, as illustrated by the lobby’s detailed illuminated 16-foot ceiling and oval staircases with original terrazzo floors. The Mansfield is located just off of Fifth Avenue at 44th Street, residing within the historic preservation district of Midtown Manhattan, and deep in the heart of the Theater District. The hotel is within a short walk of the finest Fifth Avenue stores, Bryant Park, Times Square, Broadway, Grand Central Station, St. Patrick’s Cathedral, Rockefeller Center, the Empire State Building, Madison Square Garden and the Radio City Music Hall. Guests can enjoy complimentary 24-hour espresso and cappuccino in the hotel's classically-restored Beaux-Arts Club Room. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Southall Travel, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly and Cancelon so you can book your The Mansfield reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Mansfield Hotel New York City
Mansfield New York City
Mansfield Hotel New York City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing