After staying at the Grand Central many different times for business and personal visits to NYC over the last couple of years I was shocked!!! At the little regard I was given for being a long time loyal client.
First of all, my girlfriend and I were not given the room type we had originally booked and only given the explanation of the fact that they were sold out and basically it was our tuff luck even though we patentiantly waited for our room to be ready.
The most ridiculous event was later that night when returning from a dinner with my girlfriend to find a hand written note in our room from the GM'S assistant saying they were sorry that they didn't give us the room that they had promissed but hope that we were enjoying the heavenly bed and shower?
The note was titled to me and a women's name other than my girlfriends name! Yes! That is correct,!!!!!!!! this idiot titled the note to me and another women's name that I've never heard of.
My girlfriend broke into tears and was never able to get over the entire thing and accused me if cheating on here, which of course was not the case and I had never heard of the women's name that was titled to me on the note.
We were booked for three nights
and my girlfriend left the next day heart broken and I'm still trying to convince her that this was a terrible mistake made on behalf of the Westin Grand Central NYC.
I called SPG to complain and even though I'm a loyal Gold status customer I have not received a call back to make good on their sloppy operation.
Next, I will scan the note that was written by the hotel management and post it on social media for everyone to see how much of a joke they really are.
Devistated SPG Client!!!!!!
- Official Description (provided by the hotel):
- The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more less
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- Also Known As:
- The New York Helmsley Hotel New York City
- The Hotel New York City
- New York Helmsley Hotel
- Hemsley New York
- Helmsley Hotel New York
- The New York City Helmsley
- Helmsley New York