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“Excellent stay of five nights for first time visitors”

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The Westin New York Grand Central
Ranked #222 of 471 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Reviewed 4 July 2014

First contact was made prior to our arrival by Stephanie who is their Westin Experience Specialist. I explained that we are first time visitors to NYC and she made the accommodations very enjoyable. Our room had a nice view and the service was great as well. We would recommend to others and would stay again.

  • Stayed: June 2014, travelled with family
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Thank Vijay P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this reviewResponded 31 July 2014

Dear Vijay P,

We welcome and value our loyal guest and their feedback. Our goal at The Westin New York Grand Central is to make sure our guest leave feeling treasured and valued.

I’m glad we were able to reach your expectations and I hope to see you soon.

Thank you,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,956 - 1,962 of 3,627 reviews

Reviewed 2 July 2014 via mobile

This hotel is always a great stay with all the great service Westin has to offer. Ask for a room facing the Empire State Building which is a great site at night. The LCL restaurant downstairs offers great food at a modest price as well as a good wine list. We have stayed here numerous times in the past 2 years and have only great things to say.

Stayed: May 2014, travelled with friends
Thank Kathleen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this reviewResponded 30 July 2014

I am very glad you had a good time with us and our LCL Bar and Restaurant. We are constantly trying to improve and it feels great to receive this notice of approval!

Thank you,

Joe Britt
Director of Guest Services

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Reviewed 2 July 2014

We stayed on Starwood points. I chose the hotel because we needed to be on the East side. The location was not far from Grand Central. The hotel was what I expected - large, but modern and updated. We asked for a room upgrade with Starwood Gold - the clerk did upgrade us to "deluxe" but we had to go back later and ask what the upgrade actually was. It turned out that we had a view of the Empire State Building and a wood floor entryway. No complaint here, but we thought it was kind of funny when the clerk told us there wasn't much of a difference between the room types - glad I hadn't paid more.

Our room was attractive, with the Westin bed, and surprisingly quiet. The shower was a little weird, with a wand that wasn't adjustable to shower head height. There was a rain shower head very high up.

The only concern we had was that the elevator didn't require a room key. We came back to the hotel after midnight on a Sunday and we walked right past the desk and onto the elevator. In the middle of Manhattan, I would have expected more security.

We didn't really use any hotel services. Check in and out were both fast, with no lines. We stores our bags easily with the bellman.

I would stay at the hotel again if I needed to be in the area.

Stayed: June 2014, travelled as a couple
Thank bjaws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this reviewResponded 30 July 2014

I am very glad you had a good time with us and found our location nicely centralized. I am sorry for the wand challenges and will utilize this review to have our team review this setup to ensure they are performing up to standard.

I will have our Director of Security review with his team the importance of securing our entry points to ensure this event does not occur again.

Thank you,

Joe
Britt
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

Average hotel for the area. I had a corner room on the 30th floor.
Westin work out program was great since I didn't pack tennis shoes for walking.Room was ok, even with the
curtains closed all day the room didn't get cool enough(set on 69) for deep sleep.
Shower was fantastic. Only negative comment would be the staff was not friendly or welcoming. I did not eat in the restaurant.

  • Stayed: June 2014
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Thank Knfunnsun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this reviewResponded 4 July 2014

We love our location too! It really provides our guests an easy way to get around the city! I am happy you enjoyed the area and convenience so much!

Thank you for using our New Balance Lending Gear program! It is one of the programs we love offering our guests! We hope next time you can use all of the New Balance Lending Gear and not have to pack fitness apparel during your entire trip!

I am terribly sorry to hear about the service level we provided. I will communicate your feedback to the executive committee to ensure future guests experience a warm welcome from all of our staff. We thank you for the feedback as we use it to pinpoint how to improve our service.

Thank you,

Joe Britt
Director of Guest Services

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Reviewed 27 June 2014

Here is an email of my observations I sent the Hotel GM following my stay. I never received a response.


Hello Ms. Senters,

My name is XXX and have stayed at your hotel a few times due to its proximity to Grand Central. My SPG Platinum number is XXX.

Unfortunately I have not had positive experiences with team members at the Westin Grand Central property. No one has ever greeted me at the front desk with a smile, much less thanked me for my loyalty to Starwood. My last room assignment was mediocre at best and the gentleman at the front desk barely looked me in the eye. He did take extra time to flirt with the guest checking in before me.

Despite all of that I tried to give your hotel another try and booked for next week. I just called today to update my upcoming reservation with my SPG number and again it was another cold hearted conversation. I asked Sally at the front desk how she was doing but it was clear I was an obstacle to her to other business. She wasn’t rude but definitely not friendly.

I don’t have this experience at other Starwood properties so I thought I would bring this to your attention.

Best,

  • Stayed: June 2014, travelled on business
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2  Thank tennisgolfd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this reviewResponded 4 July 2014

We would never want this to be your experience when staying at our property. I am so sorry to hear you did not experience the guest service Starwood is known for and that we aim to provide at our property.

I will make sure to forward this feedback to the associate’s superior to ensure this is addressed. As we wouldn’t want this to be your last impression of our property, please feel free to contact me directly. We only wish to provide to a memorable stay everytime.

Thank you,

Joe Britt
Director of Guest Services

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Reviewed 27 June 2014

We stayed at this hotel early June 2014. Location we found great and the rooms were very clean and modern. We had two rooms for our extended family - one had views of the Empire state building the other of the Chrysler building so very happy there. We were on the 16th floor and one night (around 2am in the morning) we had a lot of noise (sounded almost like a fight) and woke up to broken glass near the elevators we reported it twice and the glass was still there when we left! The reception staff were very accommodating however a mixed bag at the concierge and bell desk. Housekeeping did a good job as well. A good 4-4.5 star hotel right near Grand Central Station and walking distance of most tourist attractions in New york!

Room Tip: request as high up as possible to avoid traffic noise and for good views!
See more room tips
  • Stayed: June 2014, travelled with family
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Thank Laura G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this reviewResponded 29 June 2014

WOW! We are ecstatic to hear you enjoyed your stay with us!

It was our pleasure to have your family stay with us! I delighted to hear you experience a refreshing room and truly enjoyed the views. It was our pleasure to assist in make your experience memorable.

We hope to welcome you back to our conveniently located hotel!

Hope to see you soon,

Joe Britt
Director of Guest Services

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Reviewed 25 June 2014

After walking several blocks from Penn Station to The Westin Grand Central, I was ready to take a break and relax. Upon entering, I was met with that familiar White Tea Aloe scent that is characteristic of the Westin Hotels. Be assured that this hotel will live up to your expectations. Our room was clean, comfortable, and the staff was quite helpful. In addition, there's a CVS store close by in addition to a deli next door for last minute needs or hungry teens. Great location and easy stepping off point.

  • Stayed: June 2014, travelled with family
    • Value
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    • Sleep Quality
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Thank cdub112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this reviewResponded 29 June 2014

Thank you for your honest and positive review! That is fantastic to hear you had a memorable stay with us!

We are glad you enjoyed our location and the ease it offered you to get around the city. I am happy you enjoyed the local restaurants as well as the convenience of the CVS. It is a pleasure having you with us and look forward to possible future visits.

Thank you,

Joe Britt
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#60 Green Hotel in New York City
#83 Family Hotel in New York City
#153 Romantic Hotel in New York City
#157 Luxury Hotel in New York City
#169 Business Hotel in New York City
Price Range: £128 - £359 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Official Description (provided by the hotel):
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York

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