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“Great location”

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The Westin New York Grand Central
Ranked #226 of 468 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Atlanta, GA
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location”
Reviewed 22 July 2014

I stayed for a few days on Business trip during July 2014. Rooms are not new but kept in good condition. Hotel is not recommended for families.

Best attributes were location and restaurant with many unique healthy options for any time of the day.

Worst was noise due to worn out windows with not good noise insulation and very small size of gym for hotel size

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yannis777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this review, 30 July 2014
Dear, yannis777

We appreciate your feedback and please know we have already submitted your concerns with engineering department in order to check our windows and ensure we are rectifying any defects they may have.

Sincerely,

Joe Britt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,286 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (688)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
New York City, New York
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 July 2014

If you want a beautiful hotel without the congestion of tourists, this is the place!! EVERY person working here is helpful, engaging and friendly. Even my kids were impressed with the employees. It's pet friendly which is what we needed. The rooms are lovely, modern and clean. The location is spot on (like I said without the insane crowds). One problem in NYC (not just here), I don't understand why hotels in this age charge for wifi. The garage below hotel is the best garage. Again, not packed and staff is very helpful.
Having grown up in NYC (still live in NY), I would send out of towners here...it's not overwhelming but central to all the sights. Good job to the management and hiring staff.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LBskis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this review, 30 July 2014
LBskis,

We are delighted you and our family enjoyed your stay in our property. We have a great team and they work very hard in making sure our guests leave feeling rejuvenated.
Please know we do offer free internet connection in our restaurant and lobby area.

Sincerely,

Joe Britt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape town
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 July 2014

Me and my sis had a great experience at this Hotel. After a long flight of 18 hours, we were pleasantly surprise to check in early. The location was a bonus. Definitely recommending this Hotel to all my friends

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MissCMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this review, 30 July 2014
Dear MissCMA,

On behalf of all The Westin Grand Central team we are truly pleased you had a wonderful stay. We appreciate you for sharing your experience.

Sincerely,

Joe Britt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thousand Oaks, California
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 July 2014

i am a lifetime spg gold card holder so i carefully review the negative comments because i know what Westin should be,
i proactively reached out to Stephanie Hepner who is in the guest services department.
the room was great as i would normally expect. i will definitely stay at this property again. and i will always reach out to the very helpful Ms. Hepner in advance.

thank you so much Stephanie

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank allan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this review, 30 July 2014
Dear Allan,

We appreciate you and value your feedback here at The Westin New York Grand Central. Please feel free to reach out to us to we can ensure your next stay can be as memorable as the last ones.

Sincerely,

Joe Britt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mechelen, Belgium
Level Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 July 2014

I stay regularly at this hotel for professional reasons. The hotel is well situated, also for discovering the city. The rooms are OK: clean, comfortable bed and well equiped bath room. During my last visit there was an annoying dog at the room next to me. Complaining didn't do much: staff was unable to solve the situation.

Room Tip: Ask for a room at the back of the hotel.
See more room tips
  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank mandmflanders2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this review, 30 July 2014
Dear MandMFlanders,

We are happy you have chosen The Westin New York Grand Central. We apologize your last stay was not the most memorable; however, please know we are working on ensuring your feedback reaches all departments concerned to ensure this does not happen again.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dublin
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 20 July 2014 via mobile

Stayed here for a week with the family in June. The room was well equipped, scrupulously clean although a tad on the small side. The hotel staff were excellent and the facilities good for a city break in this price range. I just loved the high speed lifts which meant you were never waiting long to get up or out.

A couple of little gripes. The window in our room would not close properly. This combined with 42 street traffic meant that the room was noisy. It may have been timing but I found it difficult to locate the concierge on several occasions although when we did manage to get them their advice and recommendations were spot on.

O
n the location - while the hotel is really central, it's noisy and the area is a little soulless. Next time I would prefer a downtown location like the village where there is great character and a more relaxed atmosphere.

Stayed June 2014
Helpful?
Thank siobhan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this review, 30 July 2014
Dear siobhan m,

At The Westin New York Grand Central we take great pride in our commitment to provide amazing service. We are extremely sorry that you had to experience the issue with your window.

We’ve made sure the Engineering Department was made aware of the issue you encountered and making sure it does not happen again. We are also forwarded your feedback to the Front Office team regarding the concierge. We would be happy if you contact us and give us an opportunity to rectify the issues you experienced on your last stay with us.

Sincerely,

Joe Britt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas, United States
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 July 2014

Although we only stayed one night here this hotel was great I would recommend to if you want easy access to most everything in downtown and it doesn't hurt that the room was awesome. The staff was very friendly and helpful with anything we needed, I would definitely stay there again.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this review, 31 July 2014
Dear Richard,

We are delighted to hear that during your most recent stay our hotel The Westin New York Grand Central met your expectation. Our associates are amazing and they take pride in their work and consistently delivering an exceptional level of service is their goal.

We are happy you have chosen us and hope to see you soon.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin New York Grand Central

Property: The Westin New York Grand Central
Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#61 Green Hotel in New York City
#156 Romantic Hotel in New York City
#158 Luxury Hotel in New York City
#165 Family Hotel in New York City
#173 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Official Description (provided by the hotel):
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York

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