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“Fun in NY”

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The Pierre, A Taj Hotel, New York
Ranked #14 of 466 Hotels in New York City
Certificate of Excellence
Naples, Florida, United States
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Fun in NY”
Reviewed 5 August 2012

The Pierre is located across the street from Central Park. Pierre at the front desk was super helpful...the room needs updating but the bed and sheets were perfect! Overall staff was very professional!

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,711 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (274)
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Adelaide, Australia
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 August 2012

This was hands down the most amazing and professionally run hotel I have ever stayed in! The room was large and very well maintained (housekeeping comes twice a day). The bed was very comfortable and they provided all amenities needed (except an ironing board - but then I never asked). Although it was pricey it was worth every single cent, would definitely stay again in fact couldn't imagine staying anywhere else!

Room Tip: I paid the lowest rate and my room, although it didn't have a view was very quiet (it was the fr...
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  • Stayed July 2012, travelled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Nicole W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this review, 28 August 2012
Dear Nicole W,

Thank you so much for your glowing review, we truly appreciate you taking the time to do so! We are so glad to hear you enjoyed our spacious rooms and twice daily housekeeping service. We strive to make our guests feel as comfortable as possible during the entire duration of their stay. We apologize that we did not have an ironing board in your room, however if requested we would have been more than happy to provide you with one hour pressing. We hope to make The Pierre, A Taj Hotel your “home away from home” and look forward to welcoming you on your next visit!

Regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Koksijde Bad, Belgium
Level 6 Contributor
102 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 2 August 2012

Great location for "the pierre": on central park, on 5th.Excellent rooms, perfect bathroom, great bed, cosy breakfast buffet, excellent service and prices that you have to pay in New York. An international staff that is both professional and friendly. The afternoon tea in the bar is priced as if the sandwiches were made of gold...may be they are but I did not try them.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marc d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jeresy
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 July 2012

I stayed at the hotel very recently(my first visit in15 years). Some things haven't changed; the location is great, the staff is friendly. However a couple of small negatives. I think it is time for the rooms to be updated,refurbished. Also, from a service perspective, a little work could be done. In the morning I ordered coffee and a cold dish for breakfast, I was told this would take 30 minutes to deliver. I asked if I could get it a little quicker(I really wanted my coffee). Room service was non-committal . It ended up taking 30 minutes. Despite being a very nice breakfast, I would have preferred more prompt service.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank lenjoytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this review, 28 August 2012
Dear Lenjoy Travel,

Thank you so much for taking the time to write a review about your recent stay with us. We are thrilled to hear you enjoyed our centralized location, as well as our friendly staff. We appreciate your comments in regards to your room service request, as it gives us the opportunity to review your experience and make sure we are maintaining our five diamond service as we continually strive to exceed our guests’ personal service standards. We apologize for your thirty minute wait, however are happy to hear you enjoyed your meal. We look forward to the opportunity of hosting you again in the near future!

Regards,
General Manager
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Oakland, California
Level 6 Contributor
314 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 26 July 2012

The Pierre Hotel epitomizes the concepts of luxury and service. Our room was large and well equipped. We had what I think is the largest shower I have ever had in a hotel room. Service was outstanding. Location unbeatable. Only possible complaint is a view from the room of a lower roof with rusted AC sheet metal.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank erich802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this review, 28 August 2012
Dear TraveltheWorld,

We are thrilled to hear you had such a wonderful experience at The Pierre! We always love to hear when our guests appreciate our service and staff. It is through such thoughtful support and feedback like yours that our staff continues to be inspired to provide impeccable service each day. We are sorry to hear you were not pleased with your view. Please feel free to reach out to us directly so we can update your personal guest profile and ensure on your next stay your room will meet your expectations! Thank you again for choosing The Pierre, A Taj Hotel!

Regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait City, Kuwait
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 July 2012

If you are looking for location this the hotel for you. However, its an 80 plus years old building with no A/C hallways out of you room, slow elevators for a tall building, and renevation works that start every day at 7AM. The breakfast buffet is small with limited choices. The rooms although looks clean, i have injered myself from a broken glass that was not picked up from previous occupents. I had a package delivered to the hotel which was not delivered only after lengthy tracking from my side, which was pending with the conceirge. My stay never to be repeated.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Faisal_AlAbdulKarim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara J, General Manager at The Pierre, A Taj Hotel, New York, responded to this review, 17 July 2012
Dear Guest,
Thank you for taking the time to share your experience with us, it is by listening to feedback like yours that we are able to exceed guest expectations in the future. We apologize for our slow elevators but hope you enjoyed our friendly elevator attendants, many who’ve been with us for over 20 years.

Currently, The Pierre is undergoing a general façade inspection required by law for all New York City buildings six stories or higher. We are sorry for any noise or inconvenience this inspection may have caused. This is a temporary inspection required the city of New York and will be completed this summer, so you will not experience this on any coming stay.

Our new restaurant, Sirio Ristorante New York, will be opening this fall with a full breakfast menu. Until the renovation is complete, Two E Bar/Lounge will be serving a Continental and full American breakfast buffet.

We truly apologize for your injury. We wish you had informed us of this incident right away. We would have tended to your injury with the utmost care and concern, and would have assisted you in any way possible. Please also know that we have brought this issue to the Director of Housekeeping’s attention, who is investigating the matter and working to be sure an incident such as this is never repeated.

I truly apologize for your disappointing experience, and we welcome the opportunity to host you again and leave you with a positive impression.

Regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 July 2012

I stayed at the Hotel Pierre for a week end in June. We were upgraded and occupied a small suite (3908) with fantastic views on Upper East and Central Park. Service and food (croissants and OJ are perfect) was stellar. It was the best experience I had in NY.The best thing is that you do not feel yourself in a hotel but in your own small penthouse.

Room Tip: 3908, paradise on earth
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Georges L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Pierre, A Taj Hotel, New York, responded to this review, 16 July 2012
Dear Georges L,

Thank you so much for your kind words! We are so delighted to hear you enjoyed your week long stay with us and felt as though you had your own “small penthouse!” We have stunning views of Central Park, especially during the summer season with everything in full bloom. We will make sure to pass along your kind words to our staff. We look forward to welcoming you back again soon!

Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Pierre, A Taj Hotel, New York

Property: The Pierre, A Taj Hotel, New York
Address: 2 East 61st Street at Fifth Avenue, New York City, NY 10065
Phone Number:
Region: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Luxury Hotel in New York City
#16 Romantic Hotel in New York City
#37 Family Hotel in New York City
#44 Business Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Pierre, A Taj Hotel, New York 5*
Number of rooms: 189
Official Description (provided by the hotel):
Landmark hotel on Fifth Avenue in New York City. ... more   less 
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Also Known As:
The Pierre Hotel New York City
Pierre New York City
Pierre Hotel New York City

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