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“Awful”

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The Pierre, A Taj Hotel, New York
Ranked #16 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 29 December 2013 via mobile

The Pierre is really One of those tired old ladies that need an heavy facelift.
Since the moment you step
In a senso of depression and decandence goes inside your skin.
The lighting, the old carpets, the dusty forniture, the vulgar flowers.
There is no One single thing working considering this is a luxury 5 stars under the label LHW.
I spent 1150 dollars for a room that looked more like a Hilton than a luxury hotel.
12 dollars is the wifi per day and there are always problems of connection.
The service is so bad that sometimes you feel the desire to change.
Sorry this is a real failure

  • Stayed: December 2013
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11  Thank mgiornet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this reviewResponded 1 January 2014

Dear ROTCHKO,

Thank you for taking the time to share your feedback regarding your stay at The Pierre hotel.

It is by listening to our guests that we are able to maintain our five diamond service. At The Pierre we continually strive to exceed our guests’ personal service standards, and it is important to us to know when we are not doing so. I would be happy to speak with you directly regarding your experience, please feel free to contact me at anytime.

I truly apologize for your disappointing experience, and we welcome the opportunity to host you again and leave you with a positive impression.

Warm Regards,
Heiko K.
The Pierre General Manager

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1,184 - 1,190 of 1,793 reviews

Reviewed 29 December 2013

Very nice hotel, perfect location, BUT: watch your belongings. Can't prove anything of course, and should have used the safe, partially my own fault.
So, some cash (which was not just left on the table, one really had to search through my things in order to find it), Tumi lockers for the suitcases, a bag for the camera and some other stuff has "mystically" disappeared from the room during our 5-day stay in The Pierre, so my advise: either use the safe or DO NOT ever leave anything valuable in the room. Also, every morning it took us about 15 minutes to be seated for breakfast.
Basing on that - I will choose a different hotel to stay at during my next visit to NY.

Stayed: December 2013, travelled with family
5  Thank Nikita A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this reviewResponded 2 January 2014

Dear Nikita A,
Thank you for sharing your feedback with us. We are very sorry to hear of your experience during your recent stay, as we take theft very seriously at our hotel. We welcome the opportunity to discuss things further with you regarding this unfortunate incident.
Our Executive team has been briefed with the matter at hand and a member of the team may be reached at +1 212 940 8147 to speak with you further.
Best Wishes,
The Pierre General Manager

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Reviewed 26 December 2013

We spent a holiday weekend in New York City recently. The Pierre met our expectations. The check in was smooth and professional. Service generally was very good and professional. The room was cleaned properly and re stocked with all the necessary amenities. Our room was large and comfortable and had an excellent view of Fifth Avenue. My only issue with the room was with respect to the shower. The tub was very narrow and had to stand in. I kept stepping on and closing the drain causing the water to pool and not drain. The shower door was only a half door and allowing water to splash into the bathroom.

  • Stayed: December 2013, travelled as a couple
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3  Thank erich802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2013

We visited this hotel and stayed here for 4 nights in Sept 2013 at the end of a 15 day vacation in the USA. The Location of the hotel is excellent, right at one end of 5th avenue opposite the Central Park, walking distance from Times Square. One can walk in the area at all times of the day and night and experience the NY life.
The check in was uneventful. We were given a nice / clean room of reasonable size - just what one would expect from a Taj Hotel.
The service aspect was quite average - not what one would expect from probably one of the most expensive hotels in NY. We wanted to use the in room bar for storing milk for our small kids. For that, we needed the liqour etc to be removed. It was quite a difficult task to get that done. Negotiating the entrance of the hotel was always difficult because the door was quite heavy and the doorman would always try to direct us to the other door opening on the side street with the excuse that the kids' stroller could conveniently pass thru the same.
Overall, I would say that the hotel was pretty mechanical, no complaints but the warmth of a Taj was missing.

Room Tip: Take a room overlooking the Central Park
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  • Stayed: September 2013, travelled with family
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5  Thank GurgaonBased
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this reviewResponded 9 January 2014

Dear GurgaonBased,

We are sorry to hear that we didn’t live up to your expectations. We appreciate you providing us with your genuine feedback; it is only by hearing from our guests that we are able to make improvements that will increase guest satisfaction.

We are so glad to hear you enjoyed staying with us in the heart of New York City, where exclusive midtown shopping meets the Upper East Side, Please know that our doormen only had the best intentions of directing you to our other entrance, for it is much easier to get a stroller through a traditional swinging door, versus a revolving door.

We will share this feedback with the Executive team, and we hope that you choose to stay with us again in the near future. We hope to leave you with a better impression of a Taj hotel.

Warm Regards,
The Pierre General Manager

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Reviewed 23 December 2013

Stayed in the Pierre for 4 nights as part of my honeymoon. Got a park view room. It was small, but very nice. We also stayed in a number of other top notch hotels through the trip, but the Pierre was by far the best in terms of personal touch, old school and service.
The conceirges, doorman and Sanela at the front desk were amazing.
Great location on 61st and 5th.
We even got to use the courtesy car.
Will definitely be back!!

  • Stayed: November 2013, travelled as a couple
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1  Thank JN19822013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2013

We have stayed at The Pierre many times and it has always been a fabulous experience from the reception desk to the dining and concierge! All hotel staff is eager to help and make you feel welcome and comfortable as a hotel guest. The staff anticipated all our needs and desires and made sure everything was ready on time and easy accessible. They were even able to upgrade our room to a lovely, very spacious room. The rooms are impeccable and the hotel is immaculate in the dining areas and lobby. The location is superb and close to Broadway shows, Lincoln Center etc...
We have loved each experience and stay at The Pierre and look forward to returning again next time we're in NYC.

Room Tip: All rooms are excellent choices!
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  • Stayed: December 2013, travelled with family
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2  Thank Kimberly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2013

I stayed at The Pierre for three nights in September. Probably the best thing about the hotel is the location which is as good as it gets in NYC. It's close to both Midtown and UES and a stone's throw away from the nearest subway station (and don't forget about Barneys either). The interior, service and overall atmosphere are up to standard as well. The room was nice and clean, but considering the price it was rather small. Especially the bathroom felt small compared to most hotels on the same level. However that's a minor gripe as I was very pleased about the other aspects of the stay. The hotel restaurant Sirio offers good Italian food and a solid breakfast.

  • Stayed: October 2013, travelled with family
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Thank Tomi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this reviewResponded 16 December 2013

Dear Tomi K,

We are thrilled that you enjoyed your stay with us at The Pierre. It sounds as though you were able to take advantage of our centralized location and enjoy the upscale shopping that is right at our doorstep. Our location is always a favorite of many of our guests, as well as our restaurant, Sirio Ristorante.

We look forward to hosting you again in the near future.

Warm Regards,
The Pierre General Manager

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Additional Information about The Pierre, A Taj Hotel, New York

Address: 2 East 61st Street at Fifth Avenue, New York City, NY 10065
Phone Number:
Region: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Luxury Hotel in New York City
#16 Romantic Hotel in New York City
#37 Family Hotel in New York City
#44 Business Hotel in New York City
Price Range: £360 - £799 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Pierre, A Taj Hotel, New York 5*
Number of rooms: 189
Official Description (provided by the hotel):
Landmark hotel on Fifth Avenue in New York City. ... more   less 
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Also Known As:
The Pierre Hotel New York City
Pierre New York City
Pierre Hotel New York City

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