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“Great NYC hotel” 5 of 5 bubbles
Review of The Pierre, A Taj Hotel, New York

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The Pierre, A Taj Hotel, New York
Ranked #14 of 467 Hotels in New York City
Certificate of Excellence
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great NYC hotel”
5 of 5 bubbles Reviewed 3 March 2014

Once you enter The Pierre, you will know that this was one of the most glamorous hotels in NYC back then. It's lavish everywhere you look and the service is personal at every turn.

Our room is decently sized and the bathroom is very very nice. The bed is comfortable and the linens are of high quality.

Requests were fulfilled with a smile and within a reasonable time frame.

Will definitely stay at The Pierre again.

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SuperRadiationBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,549 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (255)
Date | Rating
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English first
London, UK
Level Contributor
153 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 270 helpful votes
5 of 5 bubbles Reviewed 2 March 2014

The hallmark of the Pierre is its service which is superlative in all areas. The elevator attendants are friendly and charming and ensure that you are receiving The Pierre experience even whilst waiting for the lift to reach your floor! It was nice to see that the breakfast service at Sirio is now as slick as their dinner service as during my last stay I think there were a few minor teething problems as it was a new restaurant then.

The concierge team deserve a special mention as they go way above and beyond and were even able to secure me hard to get ultra last minute table reservations. They truly are as good as you can get and are all part of The Pierre experience.

It is interesting to note some reviews expressing disappointment and dissatisfaction with the hotel. It is at the opposite end of the spectrum to say the brand new flashy hotels synonymous with the new Middle East, it is refined, subtle and classy. That is not to say that the rooms and suites are not luxurious, but it is all relatively understated. As it is an historic (relatively) building some of the room layouts are a bit quirky, e.g. I had their top category of non-Grand suite which had a large entrance hall, large living room, and large bedroom (and wonderful dual aspect views across the city) yet the bathroom, whilst fully equipped was rather small in comparison.

The Pierre is a very special property and one which I shall always look forward to returning to.

Room Tip: The higher the floor the better the view.
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  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IntlTraveller21stc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this review, 27 March 2014
Dear kingdom100,

Thank you for taking the time to express such kind feedback with us. We appreciate the time that you spent in writing this review. Our staff is topnotch and want to ensure that each one of our guests have an enjoyable stay with us. Everyone from our elevator attendants, to our concierge team, to our Sirio staff members, and the entire Pierre team thank you for your comments and are inspired. It is through reviews such as these that gives us the energy to consistently provide 5-star service.

Lastly, we thank you for commenting on those who have had a less satisfying experience with us. Having advocates for our hotel is the kindest gesture a past guest can make.

We look forward to welcoming you back soon, and hope that your next stay is even more enjoyable.

Warm Regards,
The Pierre General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 23 February 2014

Of course the location is perfect: Central Park stares at you. The lobby is serene and sophisticated. The staff always make you feel warm and secure: always a smile but always with their lights on. There are a lot of fine hotels in this world, especially in New York City. The Pierre is different. The Pierre excels because of the staff. We stayed here during a blizzard. Not a dusting. Not a storm. A BLIZZARD. And yet, the staff made it to work. The hotel was "All systems GO!" And not one employee even mentioned their trek in to work. All they asked about was our trip, our stay, our plans. The concierge found places to eat that were open. Great places. Places staffed by more intrepid New Yorkers. Hey, so maybe it's not just The Pierre. You know what, maybe it's not just New Yorkers. Maybe this is the same resiliency displayed in Boston after The Marathon Bombing. Maybe it's the same quality that links all of us in The United States of America. Our stay at The Pierre and the staff's incredible fortitude is merely a metaphor of what makes me most proud of my nation. Sorry for digressing, but you can only write so much about a spacious bedroom and a pretty lobby and a nice gym and ninja-like housekeepers and welcoming real-life elevator operators and friendly, fertile check-in staff (our check-in person was quite pregnant and at work during a BLIZZARD!). All these qualities are true and accurate. The Pierre is a step above any other NYC hotel. Trust me. But what resonates from my stay is the one unifying quality displayed by the staff at The Pierre that assures and reassures me that, despite our economic travails and social misadventures, we will prevail: our determination!

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank takethecannoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Crosse, Wisconsin
Level Contributor
115 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 22 February 2014

From the minute you arrive, from he door man, to the bell man to the front desk staff, you feel like royalty. Everyone is very professional but also friendly. Our room overlooked Central Park and that was really a fantastic treat to have this view. The rooms are not large, but they are very well appointed. The bathroom was spacious with both a walk in shower and separate tub. The Molton Brown amenities were a special treat. Besides being on 5th Avenue and close to many shopping opportunties, there is a subway about 1 block away which we used during rush hours. The hotel also has a courtesy green Jaguar for the guests. I would stay here the next time we are in New York. It is worth the cost!

Room Tip: Try to get a room on one of the higher floors facing Central Park.
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  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PatWisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coral Gables, Florida
1 review
5 of 5 bubbles Reviewed 21 February 2014

The Pierre, A Taj Hotel, has become my accommodation preference when in New York City. Every single service in the hotel was above expected which makes it a wonderful experience and great value for money. From the moment the reservation is made, the staff makes arrangements to make your stay pleasant and rewarding. Employees are kind, polite, friendly and professional. Rooms are large and comfortable, feature classic furnishings including a work desk and a marble bath with separate shower and soaking tub. Breakfast at Sirio Ristorante was marvelous - kudos to the staff.

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BusinessProjects
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this review, 27 February 2014
Dear BusinessProjects,

We are thrilled to hear that you had an outstanding stay with us at The Pierre, A Taj Hotel, New York. On behalf of our staff, we thank you for all of your gracious comments. It is through comments such as these that continues to inspire our staff to deliver Five-Diamond service. We will be sure to express your gratitude to the entire staff at The Pierre.

Please do hurry back to visit us again. We would love to welcome you for another memorable experience with us.

Warm Regards,
The Pierre General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 February 2014

Super hotel great people very clean well mannered .. just perfect and great value for money the staff was brilliant even made new friends.. i would deffo be looking to stay there again if ever im in new york.. next to central park.. busy shopping areas all in all my hol was fantastic great experience.. oh n some of the residents of the hotel have paid between 40 amd 100 million dollars to buy there room.. that on its own says it all

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dtwizzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bland, MO
Level Contributor
82 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 bubbles Reviewed 18 February 2014

very dissapointed. Excllen bell staff service, fast check in. Room which ws "upgraded" had a bathroom the size of a small closet. Could not stand in front of sink without closing the door... old heating system, terrible noisy.. sounded like chains rattling on and off all night. Room temp very inconsistent. Put request for room service on door at 5:20PM... back 8:30... nothing done.. no turn down.. Apparently turn down came later.. card under door when I arrived. No coffee maker in room, or available on request. I found out why... If you order a pot for room bill is about $40 by the time they add on ebverything. Ordered room service... asked for and was confirmed to me they had green chiles... Here comes the red sauce... Menu says stir fry garlic greens... comes chopped yellow and red peppers, mushrooms, a piece of bok choy, baby corn, all seemingly been around awhile. Stangest greens I ever saw. They did decide to take it off the bill. Ate in the highly rates Italian restarant with business guests... NOT impressed at all. Starter warm carrot something was terrible. Egg plant parmesian in a thick puff pastry... why?

Room Tip: try somewhere else, unless you want to be by the park
See more room tips
  • Stayed February 2014, travelled solo
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Don M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this review, 21 February 2014
Dear Don M,

I sincerely apologize that your stay with us was disappointing and did not meet your expectations. It is by listening to our guests that we are able to maintain our five diamond service. At The Pierre we continually strive to exceed our guests’ personal service standards, and it is important to us to know when we are not doing so. I would be happy to speak with you directly regarding your experience, please feel free to contact me at anytime.

We will follow up with our Director of Food and Beverage to ensure that what you experienced does not happen again.

I truly apologize that we did not meet your expectations during your stay with us at The Pierre. We hope that you will decide to stay with us again and allow us to make up for any shortcomings you experienced.

Warm Regards,
The Pierre General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Pierre, A Taj Hotel, New York

Property: The Pierre, A Taj Hotel, New York
Address: 2 East 61st Street at Fifth Avenue, New York City, NY 10065
Phone Number:
Region: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in New York City
#16 Romantic Hotel in New York City
#37 Family Hotel in New York City
#44 Business Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Pierre, A Taj Hotel, New York 5*
Number of rooms: 189
Official Description (provided by the hotel):
Landmark hotel on Fifth Avenue in New York City. ... more   less 
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Also Known As:
The Pierre Hotel New York City
Pierre New York City
Pierre Hotel New York City

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