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“Feeling Unwelcome”

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The Pierre, A Taj Hotel, New York
Ranked #14 of 468 Hotels in New York City
Certificate of Excellence
Reviewed 5 August 2014

They made me sit in the lobby while my wife returned the car - would not let me check in because she got a special rate therefore only she can check us in - with her id - even though I am paying. Feeling quite unwelcome; won't be back...

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Jeaithaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this reviewResponded 12 August 2014

Dear Jeaithaca

Thank you for your post. The Pierre, A Taj Hotel, New York enforces a strict security policy that only those persons named on each booking are provided with guest keys unless accompanied by the person named on the reservation. I’m sure you can appreciate that the safety of our guests is our optimum concern at all times, and that any exceptions to this rule would jeopardize this. We apologize and thank you for your understanding.

Kind regards,
Heiko Kuenstle, General Manager, The Pierre, A Taj Hotel, New York

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1,040 - 1,046 of 1,772 reviews

Reviewed 2 August 2014

A lovely hotel right on the park. The service was excellent. Everyone was polite and friendly. Can't say enough about the concierge and how pleasant and helpful they were! Nice atmosphere and rooms were clean and comfortable. Great linens!

Room Tip: Get high up for the view!
  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Kimcooki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

Staying at the Pierre was great! The staff was extremely helpful and were very atentative. We were very happy to be upgraded to a better room, it was spacious and very comfortable. I am grateful that the receptionist did this as our room may have been a little on the small side.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Eddy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014

Fantastic staff! Excellent location across street from Central Park. It is a distance from the financial district and Statue of Liberty, though. Did I mention the service? Fantastic!! The rooms do have very soft beds and pillows. If that is acceptable, then this hotel is absolutely PERFECT!!

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank A_Gypsy_Wannabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this reviewResponded 28 July 2014

Dear A_Gypsy_Wannabe,

We are thrilled to read that you had a fantastic stay at our hotel. Thank you for spending the time to share your experience.

From our location, to our beds, to our service, it is a delight to read that you enjoyed many aspects of our hotel. We look forward to hosting you on your next stay to New York!

Warm Regards,
Heiko Kuenstle
General Manager

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Reviewed 27 July 2014

The location of the hotel couldn't get better - just opposite central park and on 5th avenue. The hotel itself is lovely but what make it amazing are the staff. From the time we checked in till the time we checked out they made us feel most welcome. Of particular note was Erin at the concierge desk - she was helpful, professional and full of suggestions and ideas particularly on restaurants.

The only thing that let us down was the air conditioning in our room. We stayed at the Pierre for 3 nights and the first night were unable to sleep as the air conditioning stopped working. The next day the hotel installed a temporary cooler in the room which made things better. They finally mentioned that they had fixed the issue but unfortunately the third night we faced the same misfortune as the first night. The hotel did give us 50% off our stay for the first night to try and compensate for the inconvenience which was extremely kind of them - but when you are paying the amount one is to stay at the Pierre and particularly at the end of a two and a half week extremely hectic trip with jet lag thrown in - you are expecting to have a good night's sleep!!!

Another thing that I did find quite odd was that the hotel charges $100 if you want a kettle in your room - something I found absolutely ridiculous!! For house keeping to bring up warm drinking water took about 45 minutes to an hour.

The staff did try their best to assist us with the air conditioning issues and hopefully they will have this resolved in the room we stayed in after we checked out. Would I stay at this hotel again - most definitely - thanks to its location and people!!

Room Tip: Sadly unfortunately none of the rooms (except the deluxe suites) overlook central park. Our overlook...
  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
2  Thank SherinaPetit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this reviewResponded 28 July 2014

Dear Shwina,

Thank you for sharing your experience. Please know that we sincerely apologize for the inconvenience during your stay. We are following up accordingly to try and prevent these issues from happening to our future guests.

Our staff is committed to the practice of perfect hospitality, and they work hard to provide the best experience possible for our guests. We will share your experience with the respective departments, for it is by listening to our guests that we are able to continue to provide the five-star service that we are known for.

We hope that you stay with us once more so that we can leave you with a more positive impression of The Pierre, A Taj Hotel, New York.

Warm Regards,
Heiko Kuenstle
General Manager

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Reviewed 26 July 2014

This is the best hotel at which we have ever stayed! Excellent service...royalty treatment in fact. Never had a hotel employee walk me to my room at check in. Beautiful, well furnished, large room. Comfortable bed and furniture. Wonderful amenities. Excellent snacks & drinks provided at the gym. Fruit at check-in. Helpful concierge. Elevator attendant. The list goes on and on. Don't miss this one! My new go-to hotel in NYC! Historic hotels are my style though...by the way!

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank RBuky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this reviewResponded 28 July 2014

Dear RBuky,

Thank you for spending the time to review our hotel. It is a pleasure to read all of the wonderful comments from our guests who have stayed with us. We are delighted to read that we were able to meet and exceed your expectations.

It is an honor that you consider us to be your new go-to hotel in NYC. We love welcoming guests back to our hotel, and we strive to make sure that their next stay is better than their last.

We look forward to welcoming you in the near future.

Warm Regards,
Heiko Kuenstle
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

I have stayed at the Pierre before and this time it was my daughter's first trip to New York. We wanted to see many things in our short time and we were assisted by a great Concierge staff. First, Erin who helped arrange a train trip for me, then Claudia who made sure I received car service from/to the hotel and Jason who patiently directed me on how to use the subway system. Their assistance made our trip smooth and efficient. We were able to do everything we wanted during our stay. In addition to the friendly and caring staff, the accommodations of the hotel made me feel relaxed and at home. It was a great experience for my daughter and I.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Rochelle_Ryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Pierre, A Taj Hotel, New York

Address: 2 East 61st Street at Fifth Avenue, New York City, NY 10065
Phone Number:
Region: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Luxury Hotel in New York City
#16 Romantic Hotel in New York City
#37 Family Hotel in New York City
#44 Business Hotel in New York City
Price Range: £347 - £743 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Pierre, A Taj Hotel, New York 5*
Number of rooms: 189
Official Description (provided by the hotel):
Landmark hotel on Fifth Avenue in New York City. ... more   less 
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Also Known As:
The Pierre Hotel New York City
Pierre New York City
Pierre Hotel New York City

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