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“Nice room, great service”

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Hotel Plaza Athenee New York
Ranked #216 of 468 Hotels in New York City
Certificate of Excellence
kent
Level Contributor
84 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Nice room, great service”
Reviewed 28 June 2011

Nice room although it was on the lower floor the upper ones are big £££, booked through lastminute so it was good value, lovely king size bed with nice bathroom, very quite hotel i.e no road unless you have the windows open, very attentive staff, just stay away from buying anythig from the restaurant $14 for a 500ml bottle of water!

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank oysterdate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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632 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
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English first
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 June 2011

Had a lovely business trip -- staff was very friendly and helpful with reservations. Even though very wealthy part of town, felt warm reception adn would love to return.

Room Tip: Upgrade was available
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  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank kbusiness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
281 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 18 June 2011

Enjoyed a one night stay in June. Arrival and check in were handled very smoothly and Guest Liason was professional but down to earth. Room was as expected of a New York hotel- not big but comfortable. I do agree with other reviewers that light switches old and bathrooms typical of the classic marble type. I personally don't have a problem with these but note that newer hotels bathrooms can be more comfortable. A package arrived after I checked out and Kevin, concierge, was kind enough to contact me and offered to send it on. This kind of service from all of the staff is to be commended.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jasonleg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Beach Gardens, FL
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 June 2011

I stayed here recently and had a marvelous experience. I had one of the renovated rooms, and it was beautiful! I particularly liked the bathroom. There was a little street noise, but that's par for the course in New York. The location (near the park, museums, and shopping) was convenient, though it sometimes felt a little isolated from the hum of the city. I also enjoyed my treatment in the elegant spa. My only complaint is about the decor of the restaurant--it seemed a little tired. My chair at breakfast was a bit wobbly.

  • Stayed June 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bottsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethesda, Maryland
1 review
Reviewed 15 June 2011

I stayed at the hotel for 2 nights during a recent business trip and was extremely happy with all aspects of the stay. I had a renovated room which featured a great bathroom (rain shower, 2 sinks). The staff could not have been nicer and I cannot wait to return.

  • Stayed May 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Matthes001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boca raton, florida
Level Contributor
145 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 14 June 2011

My husband and I just came off a 10 day Caribbean cruise and we wanted to spend a few days in New York City. My travel agent recommended this hotel and what a DISAPPOINTMENT. The room was tiny (and we had been upgraded). The hot water faucet in the bathroom did not work. No water would come out. So we called housekeeping. A man came and looked at it - shrugged his shoulders and said there was nothing they could do!! and left!! So we had no hot water in the sink!! Breakfast was included with our room charge. It was continetal and when the waiter asked us if we'd like a pastry basket we told him we would rather just have some multi grain or whole wheat toast instead...The waiter tells us that will be an extra charge!!! My husband TOLD the waiter ..NO it will not be an extra charge..so fortunately for us the waiter listened.

Room Tip: Ask to see the room first
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  • Stayed May 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank beauoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athenee, Manager at Hotel Plaza Athenee New York, responded to this review, 15 June 2011
Thank you for your valuable comments. I apologize for the unfortunate experience with the bathroom sink and will address both incidents with the staff. At the Plaza Athenee, we strive to make your stay as comfortable and relaxing as possible and I am sorry that we failed you.
We would love the opportunity to welcome you back-you may contact me directly to make arrangements.

Sebastian Wurst
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami Beach, FL
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 6 June 2011

Having stayed many times at the Plaza in Paris, my partner and I thought we would give this a shot during a recent stay in NYC. It was something of a disappointment. The room was really tired, the staff was merely pleasant and the restaurant looked like the elephant graveyard. You can see that it could be great again but needs some TLC.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lucky0724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athenee, Manager at Hotel Plaza Athenee New York, responded to this review, 14 June 2011
Thank you for sharing your comments on your recent trip with us. I am sorry to hear that we did not meet your expectations and were unhappy with your accommodations. We have recently completed extensive renovations to many of our rooms and have added a beautiful spa. I would love for you to stay in one of our new rooms-you may contact me at swurst@plaza-athenee.com and I hope we will have you as our guest again.

Best regards,
Sebastian Wurst
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Plaza Athenee New York

Property: Hotel Plaza Athenee New York
Address: 37 E 64th St, New York City, NY 10065-7003
Phone Number:
Region: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#32 Spa Hotel in New York City
#77 Business Hotel in New York City
#153 Luxury Hotel in New York City
#167 Family Hotel in New York City
#190 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Plaza Athenee New York 5*
Number of rooms: 143
Official Description (provided by the hotel):
Located on a charming, residential street on 64th Street between Park and Madison Avenue, Hotel Plaza Athénée is an Upper East Side luxury boutique hotel that has been a home away from home to royalty, world leaders, celebrities, executives and discerning travelers since 1984. Ideally situated in the heart of Manhattan, guests are just minutes from Central Park, Madison Avenue boutiques, galleries and museums. Elegant and refined in every detail, rich in style, Hotel Plaza Athénée offers a grand yet inviting setting where classic French inspired style meets Manhattan's uptown chic. Hand-painted murals, Italian marble, French antiques and luxe furnishings create a gracious haven. Guestrooms and suites have a distinct residential style in character with the genteel neighborhood where it resides. ... more   less 
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Also Known As:
Hotel Plaza Athenee
Plaza Athenee New York City

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