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Hotel Plaza Athenee
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Reviews (734)
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343 - 348 of 734 reviews
Reviewed 30 June 2014

We stayed at Plaza Athenee Hotel, during our trip to NY city in April, 2011. The view from the windows was not breathtaking, but the room was tidy, well furnished and very clean. The hotel staff were very polite and always around, but, yet, very discreet. They had a magical way to find a taxi for us, even during rush hours! The guys from the concierge desk managed to book seats for a helicopter sightseeing, after choosing the day with the best weather, and for the greatest Broadway show! Breakfast and dinner were absolutely delicious and we could have a late breakfast in our room, with only a small extra charge. Our shoes were polished every night and a newspaper was every morning outside our door!
We had a great time and we'd sure come back, next time we"ll be in the Big Apple!!

  • Stayed: April 2014, travelled as a couple
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Thank Anna-Mihalis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athenee, General Manager at Hotel Plaza Athenee, responded to this reviewResponded 8 July 2014

Dear Guest,

Thank you very much for this lovely feedback regarding your recent stay. We greatly appreciate the praise provided towards our staff.
We are absolutely delighted to hear that you enjoyed your visit in the Big Apple and look forward to welcoming you back to the Hotel Plaza Athenee in the future.

Sincerely,

Anne-Juliette Maurice
ajmaurice@plaza-athenee.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014 via mobile

We stayed in one of the suites and some regular rooms. The suite and rooms were beautiful. Everything was so amazing and perfect. The suite, the service and the staff were warm and taking care the guest in a kind of a long regular guest they have known. The breakfast was awesome, an a la carte style, and they way they served us really nice. The front liner are so helpful, especialy during check in and check out. And..one thing, on my last day, they served us a wine and cheese platter in the suite room. So romantic. Thank you..you made our trip to New York City unforgetable one.

Stayed: July 2013, travelled with friends
Thank Rusykam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2014

Booked this hotel through a booking site at a VERY low price as part of our honeymoon. Received confirmation email from site confirming price and booking to be paid at hotel. Sent an email to hotel on same night requesting confirmation from their end. Received an email days later from booking site stating that this hotel had now cancelled the booking due to a wrong price being advertised. How is that my fault??

Am most annoyed about the fact that the hotel did not have the decency to contact me directly at any stage. This is awful customer service and not indicative of a 5 star hotel!! This has left a very bad taste in our mouths specially since this was to be the first stop in our honeymoon. The hotel were also aware that this was to be our honeymoon which makes it all the worse in my opinion.

Stay away!!

Stayed: June 2014, travelled as a couple
4  Thank Nips123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athenee, General Manager at Hotel Plaza Athenee, responded to this reviewResponded 14 June 2014

Dear Guest,

We have followed up on your comments and regret that we have not been able to find details concerning your feedback.
Would you be able to provide us with additional information?
There are occurences when the agency of records alters reservations without the hotels' knowledge.
We would be most grateful if you could provide us with any information.

Sincerely,

Anne-J. Maurice

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

This is a very lovely boutique hotel in New York. Quiet, well-appointed and service oriented. The sheets and bedding were amazing. We enjoyed our stay here. Only trouble was our bill at check out had errors but I think my husband was able to sort it out with them.

  • Stayed: May 2014, travelled with family
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1  Thank janetmarieo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

We stayed in a large room in need of refurbishment. The bathroom was extremely old fashioned. Every other aspect of the hotel was good - room service, gym, reception, concierge, location on upper east side [by the park] were all excellent.

The hotel was quiet and we had great sleeps - impressive for NYC!

We had complimentary Wi-Fii, which might have been an error on their part!

My wife would appreciate a dress code for the gym - some men aren't as beautiful as they like to think they are!

Room Tip: Ask for a room that's been refurbished during the past ten years!
  • Stayed: April 2014, travelled with family
    • Value
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Thank Mark Damien C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athenee, General Manager at Hotel Plaza Athenee, responded to this reviewResponded 7 June 2014

Dear Sir,

Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your visit with us. We are indeed planning a renovation in the months ahead and look forward sharing our enhancements with you once they are finalized.
I have noted your comment regarding attire in our fitness room, which I will follow up on.
We greatly appreciate your patronage and look forward to welcoming you back to the Hotel Plaza Athenee New York in the future.

Kind regards,

Anne-Juliette Maurice
ajmaurice@plaza-athenee.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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