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“Excellent Service in NYC!”

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Loews Regency New York Hotel
Ranked #28 of 468 Hotels in New York City
Certificate of Excellence
GreenLeadersGold level
Grand Rapids
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Excellent Service in NYC!”
Reviewed 2 June 2014

My husband and I stayed at the Loews Regency for 5 nights in May. I was there for a trade show and we extended it by a few days to enjoy the city. What a great hotel choice for our stay! The hotel itself is beautiful, it has a very nice location, the rooms are spacious by NYC standards, the room decor is gorgeous and it was the most comfortable hotel bed I have ever slept in! Even with all of those things the BEST thing about the Loews Regency was the service! The staff was truly amazing. We were warmly greeted the moment we walked in the door. While checking in we were given an upgrade to a room with a view of Park Place. The concierge staff made several excellent restaurant recommendations as well as suggestions for activities. The doorman was ready with umbrella's and when they ran out went and got his own for me to use. The car service is a perk I wasn't expecting and came in very handy. We weren't able to use the Fiat service but love the idea of it. I will (and have been) recommending this hotel to anyone planning a visit to NYC. We will stay again!

Room Tip: Ask for a room with a view.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Libbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, Director of Sales at Loews Regency New York Hotel, responded to this review, 7 June 2014
Thank you Libbie. The hotel was renovated recently and we certainly benefit from that investment, but we are truly proud to be a part of a team that delivers great service. We will of course pass on your comments to our Team Members - they love hearing about how they make people's experiences great.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 June 2014

I spent last Monday through Friday at the newly-renovated Loews Regency and must say I had an absolutely incredible experience. The staff were friendly, courteous and went out of their way to be helpful. My room was absolutely beautiful and spacious. You can't beat the location or the amenities. I highly recommend this hotel and can't wait to stay there again!!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ToddKrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, Director of Sales at Loews Regency New York Hotel, responded to this review, 7 June 2014
Thank you ToddKrim for your kind words. We are happy you are excited to return and we're also grateful for your very kind review.
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London, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 May 2014 via mobile

I stayed for one night, I was upgraded to a suite at check in. It's more like an apparent than a suite. It had two big rooms and a big reception with two bathrooms. Each one of the rooms on a stand alone basis, is bigger than most hotel rooms in such a central location. The suite also had a kitchenette, but was completely empty; no cups or spoons or kettle. I had to go to the nearest café to get a cup of tea. Breakfast was a set menu, not an open buffet, but the quality was good.
Overall, I would recommend this hotel

Stayed May 2014, travelled on business
Helpful?
1 Thank B_traveller_2050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, Director of Sales at Loews Regency New York Hotel, responded to this review, 7 June 2014
Thanks for your kind review and we're certainly glad you would recommend us for future stays. I'm sorry you didn't have everything you needed in your room, but if you let us know in advance next time we would be happy to provide additional items.
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New York City, New York
Level Contributor
121 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 30 May 2014

I just stayed here with my family. The renonavation is fantastic. Worth the wait while it was closed. No detail was overlooked; rooms, bathrooms, lobby, restaurants are incredible. The hotel staff are terrific. This is a must stay at hotel when you are in the city!!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shempie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, Director of Sales at Loews Regency New York Hotel, responded to this review, 7 June 2014
Thank you shempie - we're so glad you think it was worth the wait. We're happy you came back and enjoyed your experience. We hope to see you again soon.
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New York City, New York
Level Contributor
171 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 28 May 2014 via mobile

I joined my boyfriend on a business trip and we were thrilled to stay at Loews Regency. Rooms were HUGE by NYC standards. Gorgeous decor, fantastic plush towels. Service top notch, greeat mattress, nice robes, great shampoo, TVs in bathroom! Fantastic service and great park ave location. Would stay again in a heartbeat!

Stayed May 2014, travelled on business
Helpful?
1 Thank caztravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi B, Public Relations Manager at Loews Regency New York Hotel, responded to this review, 30 May 2014
Thanks for the glowing review caztravels....we couldn't have said it better ourselves! You just recapped everything that is great about Loews Regency - huge rooms, top notch service, seriously comfortable mattresses, nice robes, great bathroom amenities and TV's in the mirrors in the bathrooms! We are so happy you enjoyed your stay - come back and see us again soon!
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Auckland Region, New Zealand
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 May 2014

Loved staying here. I went with my sister for a week in NY, and we loved the Loews regency. The whole hotel has a low key luxe feeling that isn't fussy and fawning.

Its in a great spot, 2 blocks from Bloomingdales in one direction, 2 blocks from Central Park in the other. Easy walk to places like the Met or Rockefeller Centre. Safe neighbourhood.

We had a twin room, the room was stylish and elegant, and big. There was plenty of room for both of us and a huge amount of luggage and shopping bags. Beds were super comfy. Everything clean. Divine robes. Staff were all great, friendly and professional, especially front desk, concierge and doormen. Housekeeping were good too.

Only slight gripe was that the bedding was very hot, but being high quality feather and down, I suppose that's to be expected. There was occasionally a bit of noise, the neighbouring rooms doors slamming could always be heard, plumbing noises etc, but we loved the rest of the hotel so much, that this didn't phase us at all.

I would definitely stay here again

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RachaelMG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi B, Public Relations Manager at Loews Regency New York Hotel, responded to this review, 30 May 2014
Thank you for the great review RachaelMG! Our location is one of the best in Manhattan, as you mention, and our double bed rooms are extremely spacious. It's most important that you have room for the shopping bags! Sorry to hear that the bedding was a little warm...we'll look into something lighter for the Summer months. Safe travels back to Auckland and we hope you will return soon!
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Manchester
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 May 2014

Check into the refurbished Regency hotel made us feel special, for no particular reason other than it just felt right. The lobby has been refurbished so beautifully, the fabrics and decorations are modern but sympathetic to the heritage of the hotel.

Every part of the hotel is elegant, understated and perfect.

For me the true test of a hotel is how I sleep and how I feel. Of course trendy modern hotels make me feel cool, but edgy and not totally relaxed. The Loews Regency afforded me a perfect nights sleep, in a well thought out luxurious room. Plenty of plug sockets for all our gadgets, even on the bedside cabinet.

The staff and management have done a great job in preserving the refinement and sophistication of this great hotel without it being overpowering or subservient.

The bathroom was a little small with no space for our things around the sink, but this is the only criticism of an otherwise perfect stay.

We felt great staying there, being there and a warm glow that stayed with us after we left.

To sum up, it just felt right!

Thank you.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dudih
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi B, Public Relations Manager at Loews Regency New York Hotel, responded to this review, 30 May 2014
We are very pleased to hear you thought we are something special dudih! Our beds are extremely comfortable and our rooms are very quiet, so we're not surprised to hear you had a great night's sleep, but we're still very happy to hear it! It's great to know that you appreciate the new design of the hotel and while modern and chic, we still give a nod to the heritage of the hotel which has been on Park Avenue for 50 years! Come back and see us again soon and we'll make sure you get a bigger bathroom next time!
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Additional Information about Loews Regency New York Hotel

Property: Loews Regency New York Hotel
Address: 540 Park Avenue, 61st Street, New York City, NY 10065-7366
Phone Number:
Region: United States > New York > New York City > Upper East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in New York City
#8 Business Hotel in New York City
#9 Green Hotel in New York City
#26 Luxury Hotel in New York City
#39 Romantic Hotel in New York City
#51 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Loews Regency New York Hotel 5*
Number of rooms: 379
Official Description (provided by the hotel):
All the benefits of Midtown Manhattan at your fingertips, with a Park Avenue address. The re-imagination of the new Loews Regency New York hotel sets a new standard in luxury and thoughtful design with the traveler's needs in mind. With thoughtful service genuinely delivered, our goal is to make sure you can focus on your plans while visiting New York City, whether it is for work or play. Let us take care of the little but all-important details, like complimentary pressing of two garments upon arrival. (Welcome to wrinkle-free travel.) Leave your hairdryer at home-here at Loews Regency New York, there is a Julien Farel professional hair dryer in every room. And if you're fed up of being charged for Internet access, take heart. Here, you'll find free Wi-Fi, for up to three devices, throughout the hotel, including in your room. Even better, you only have to log in once. ... more   less 
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Also Known As:
Regency New York City
Regency Hotel New York
New York City Regency
Loews New York City
New York City Loews
Regency Hotel Nyc

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