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“Upscale hotel”

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Loews Regency New York Hotel
Ranked #34 of 466 Hotels in New York City
Certificate of Excellence
GreenLeadersGold level
Tel Aviv, Israel
Level 4 Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Upscale hotel”
Reviewed 5 August 2014

We stayed here for 2 nights while exploring NYC.

The location is very very good- Minutes walk from Central park. We walked to the museum of
natural history which is a short walk in the park.
The room itself was quite big and faced Park Ave. Service was very good and the room (and
hotel) were kept clean at all time.

All in all- very positive experience.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank doron_fe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi B, Public Relations Manager at Loews Regency New York Hotel, responded to this review, 6 August 2014
Thank you so much for your feedback doron_fe. We are happy to hear you enjoyed your stay with us and the location was very convenient for you. We do have some of the biggest rooms in the city and some wonderful views. We hope you will visit us again soon!
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1,542 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (259)
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English first
Virginia Beach, Virginia
2 reviews
Reviewed 4 August 2014

The bedroom was a haven. The mattress was so relaxing. My husband even commented on how good the mattress felt. Everyone at the hotel truly seemed to enjoy their job and the people they worked with. It showed in how they treated the guests. Great vibe with an exciting and beautiful bar! Can't wait to come again, even if it is in the winter!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Patricia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi B, Public Relations Manager at Loews Regency New York Hotel, responded to this review, 6 August 2014
We are so happy to hear you had "the best trip ever" Patricia A! We agree that our mattresses are extremely comfortable and offer a great night's sleep. And we are very happy to hear that all of our team members really do enjoy their jobs and it shows in how they treat our guests...that is music to our ears! We genuinely do have a wonderful team here, led by our fearless Managing Director, and really do enjoy coming to work each day. We are happy that it shows!
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Philadelphia, Pennsylvania
Level 6 Contributor
551 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed 4 August 2014

The new Regency is one of the best hotels in the world. The remodeling has made the hotel even more elegant. The new lobby is beautiful and comfortable. The elevators are state of the art. The furnishings in the rooms are superb. One of us is a TV junky, and the suite contained four sets. The remodeled bathrooms are wonderful. No longer are there problems with the internet.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank larryderm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi B, Public Relations Manager at Loews Regency New York Hotel, responded to this review, 6 August 2014
Thank you for the wonderful comments larryderm! We are thrilled to hear you think we are "one of the best hotels in the world" and will continue to strive to live up to these expectations every day! We hope the TV junky in the family enjoyed the tv's in the mirrors in the bathroom (we get many comments about these), and I hope everyone enjoyed the complimentary WIFI offered in both the guest rooms and the public areas. We look forward to welcoming you back soon!
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New York
Level 4 Contributor
43 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 August 2014

Love Loews!!! Third time (1st & 2nd too) is a charm!!! Best of everything!!! King Suite is sweet for a family!!! French doors separating two rooms/two full bathrooms .... Best full sofa bed (anerican leather) .... LOVE!!!
Location is perfect too ... Blocks from everything & complimentary Fiat car too ... Will drive you to anyplace within Manhattan (reserve & tip of course)

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank lovedelishfood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi B, Public Relations Manager at Loews Regency New York Hotel, responded to this review, 6 August 2014
Thank you for the wonderful feedback lovedelishfood! We love to hear from our guests and we sincerely thank you for taking the time to write about your experience. It sounds like you enjoy staying with us and we hope to see you back again soon!
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Philadelphia
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2014

Having stayed at most of the 5 star hotels in NYC, we have now discovered the Lowe's Regency at 61st and Park Ave. Without a doubt, the finest hotel experience we've ever had. The location is wonderful, the rooms extremely comfortable, the decor is beautiful, and the most welcoming staff we've ever encountered. Can't recommend this hotel enough!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Mollie933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi B, Public Relations Manager at Loews Regency New York Hotel, responded to this review, 6 August 2014
Thank you so much for the glowing review Mollie933. We are thrilled to hear that you had such a wonderful stay with us and that it was "the best hotel experience you've ever had". That's a big call, and one that we are extremely proud of. Thank you again and we hope to welcome you back when you're next in town!
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Houston, Texas
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 3 August 2014

I'm a Loews First upper-level member. We have stayed at many, many Loews properties on both coasts. This Loews property does not live up to the Loews name and what we are accustomed to from our favorite hotel chain. Granted, the property is lovely, but that is where the positives end for me.

The service could not have been worse. Every member of the staff we encountered was rude, condescending and incredibly pretentious. Each encounter was worse than the next, leaving us actually avoiding interaction with the staff at all costs. Regency staff are clearly devoted to a certain level of clientele and show their allegiance openly. All others are treated like second class citizens. Save your $20 tips, they are not good enough for these people. They expect much more and their attitude shifts immediately when they realize they aren't getting it from you. I should not have to throw more money at these people from drivers, to door staff to one very rude female bartender, to get an ounce of respect.

I have travelled all over the world and stayed at countless luxury hotels. This is the first time I have ever felt this way, enough to write a review about it. If you are a family, staying for leisure, clad in shorts and sandals you are not welcome here. If you are in town on business in a Armani suit, you'll be just fine. And if you look like you walked off the set of Real Housewives of wherever... You will feel right at home.

I will be writing a letter to Loews First customer service. This is not how a loyal customer should be treated.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
14 Thank Disneygal17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Loews Regency New York Hotel, responded to this review, 4 August 2014
Disneygal17: Please accept my most sincere apology if you and your family were left feeling anything less than special at the Loews Regency. I assure you that we take customer service seriously and make a concerted effort at making everyone feel at home. Not only am I from upstate NY, but I did my training at the Walt Disney Company in Florida. The one thing that is imprinted upon me is that 'everyone is a VIP'. Please contact me directly so we might discuss your observations further. Your patronage is valued and I want to get this turned around. (jmcpartlin@loewshotels.com)

Warm regards -

Jim
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Level 5 Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 2 August 2014 via mobile

Ideal place for business. Spacious room, classic furniture. Close to firth avenue and Madison. Breakfast at restaurant is the place to be to begin the day. Numerous business meeting take place here. Try the homemade granola and pancakes!!!!

Stayed September 2013
Helpful?
Thank 282fabriceg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi B, Public Relations Manager at Loews Regency New York Hotel, responded to this review, 4 August 2014
Thank you for your feedback Fabrice G. As you mention, we have one of the best locations in town, and we are also home of the Power Breakfast, where much of the wheeling and dealing in the city is done. Thank you for staying with us and we hope to see you back again soon!
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Additional Information about Loews Regency New York Hotel

Property: Loews Regency New York Hotel
Address: 540 Park Avenue, 61st Street, New York City, NY 10065-7366
Phone Number:
Region: United States > New York > New York City > Upper East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#6 Spa Hotel in New York City
#8 Business Hotel in New York City
#10 Green Hotel in New York City
#32 Luxury Hotel in New York City
#39 Romantic Hotel in New York City
#51 Family Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Loews Regency New York Hotel 5*
Number of rooms: 379
Official Description (provided by the hotel):
All the benefits of Midtown Manhattan at your fingertips, with a Park Avenue address. The re-imagination of the new Loews Regency New York hotel sets a new standard in luxury and thoughtful design with the traveler's needs in mind. With thoughtful service genuinely delivered, our goal is to make sure you can focus on your plans while visiting New York City, whether it is for work or play. Let us take care of the little but all-important details, like complimentary pressing of two garments upon arrival. (Welcome to wrinkle-free travel.) Leave your hairdryer at home-here at Loews Regency New York, there is a Julien Farel professional hair dryer in every room. And if you're fed up of being charged for Internet access, take heart. Here, you'll find free Wi-Fi, for up to three devices, throughout the hotel, including in your room. Even better, you only have to log in once. ... more   less 
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Also Known As:
Regency New York City
Regency Hotel New York
New York City Regency
Loews New York City
New York City Loews
Regency Hotel Nyc

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