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“Perfection!” 5 of 5 bubbles
Review of Loews Regency New York Hotel

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Loews Regency New York Hotel
Ranked #27 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersGold level
Great Neck, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfection!”
5 of 5 bubbles Reviewed 21 August 2014

Good Morning Mallory,
I just wanted to thank you again for making our birthday weekend celebration in the city extra special.
The suite, flowers, champagne, personalized notes….all were classy and greatly appreciated.
And I must say, dealing with you was an absolute pleasure!
A spectacular first class property!
I have been a You First Platinum member for some time and have both stayed, and dealt with many people at various locations.
You, I must say, are head and shoulders above any individual I have dealt with!
You are a valuable asset to a great corporation, and I would be happy to forward these comments to anyone of your superiors.
Thanks again and we will talk soon!

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank rez33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi B, Public Relations Manager at Loews Regency New York Hotel, responded to this review, 28 August 2014
Thank you so much for the wonderful feedback on Mallory rez33. She truly is an asset to Loews Regency and we appreciate everything she does for our guests. We will ensure that she receives the recognition that she deserves. Thank you for sharing the wonderful comments and we hope to welcome you back again soon!
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1,349 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (231)
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English first
Buffalo, New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 21 August 2014

Cons: Shared the same experience as the previous reviewer but in my case the problems were specifically with some Concierge and Front Desk hotel staff. Arrogant, condescending and judgmental - what a lovely way to treat guests.
Pros: Hotel was clean and the doorman was friendly and polite.

Room Tip: Walls are thin - conversations in adjacent rooms can be heard clearly.
See more room tips
  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Agues S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Loews Regency New York Hotel, responded to this review, 21 August 2014
Agues S: I am very distressed to read you were left with such a poor impression! Please accept my apologies - you may be sure I will speak with the entire Front Office team today about this. Every one of our guests is important - and when I recieve feedback such as yours you may be certain it is taken seriously. Please return to New York - I will make every effort to ensure you leave happy.

Kind regards -

Jim
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Lahr, Germany
Level Contributor
280 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
5 of 5 bubbles Reviewed 20 August 2014

Based on Trip Advisor ranking, I booked this wonderful hotel for a 5 nights business stay. And I was not disappointed! Very friendly, supportive and professional service. Rooms are renovated recently and decorated in a warm, modern and very functional style. All equipment is of high quality. Our room facing the courtyard was very quiet, like requested. Great location in Upper East side, close to Central Park and Metro. This is my future NYC hotel! Fast complimentary WiFi.
Room for improvement: Only the breakfast, which is extremely expensive. I paid around 50 $ for very lean, quite simple but good quality food! And it took me 1 hour as all is prepared to order. Better go out to one of the good diners around and help yourself on the high quality buffets there. And they also offer great authentic Italian capuccino.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Dils2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi B, Public Relations Manager at Loews Regency New York Hotel, responded to this review, 21 August 2014
Thank you for the glowing review Dils2003! We love to hear that Loews Regency is the best NYC hotel you've been to, and we plan to keep it that way! We look forward to welcoming you back again soon! Until then, safe travels!
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Mississauga, Canada
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 20 August 2014

My husband and I stayed here recently for a long weekend. We absolutely loved the hotel and would definitely return again. The rooms are brand new so they were very nice, modern and clean. I loved the Frette linens.

The location was very good - close to Central Park, quieter area, near shops, etc. If you're looking for more action this isn't the place to stay.

The service was excellent - no complaints at all from anyone we encountered. Barry at the front door was such a nice guy. So genuine and friendly. He definitely represents well. He seemed to work really long hours. I joked with him that he must be there 24 hrs as we would see him in the morning and at night!

We were lucky to check in quite early on the day we arrived (10am) without even asking to do so. Nice touch.

We never did get to utilize the Fiat car service. So that wasn't much of a selling feature since it always seemed to be booked. It would have been nice to use it for getting to dinner, etc.

I can't comment on the restaurant/bar as we never tried it. It did look nice though.

We would definitely return as it was very comfortable and the service was great.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Elizabeth1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi B, Public Relations Manager at Loews Regency New York Hotel, responded to this review, 21 August 2014
Thank you for the wonderful review Elizabeth1972. It's great to hear about our guests' experiences and we're happy to hear that you enjoyed your stay with us. Barry is certainly one of our stars and we'll pass on the kudos to him! Apologies that you were not able to utilize the FIAT service...it certainly is popular. We'll look into it and see what we can do about availability for your next stay. Come back and see us again soon!
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Clarence, New York
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 20 August 2014

Just returned from three night stay at Loews Regency. We are frequent visitors to NYC to see kids and grandkids, we have usually stayed at the St Regis or Pierre depending on the AMEX Platinum deal available.

Comparing Loews, it only lacks the history of the other two mentioned properties. In every other respect it is as good if not better at a more reasonable price point. The staff was terrific, the rooms were good sized (bathrooms a little small), they offer both an MB S550 courtesy car for short hops and a Fiat for a lift anywhere in Manhattan. The drivers were great.

As mentioned at every level the service is outstanding. Of particular note was the evening doorman Barry. It was just nice to return to the hotel every night and be so warmly greeted by him. Just a really charming guy!

This will be our go- to place from now on.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mark262014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi B, Public Relations Manager at Loews Regency New York Hotel, responded to this review, 21 August 2014
Thank you so much for the glowing review Mark262014. We are thrilled to hear you decided to try us this time instead of the St Regis or The Pierre, and even more thrilled to hear that you'll be back. We look forward to welcoming you back again soon!
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New York
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 20 August 2014

Porters chasing cash more then service. Rude Porters and spoilt an otherwise excellent hotel stay for our family.
The hotel is great location and good size. Staff are overall kind but the DNA of some staff is very poor even for NYC. Shame....

Stayed August 2014, travelled with family
Review collected in partnership with this hotel

Helpful?
6 Thank Asif A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi B, Public Relations Manager at Loews Regency New York Hotel, responded to this review, 21 August 2014
We are very sorry to read this review Asif A. If you would kindly contact me with more details, I would be happy to look into this for you. I assure you that this is not the way we do business here at Loews Regency and all of our team members are trained to deliver the highest customer service. Please feel free to reach out directly with additional information so I can address this for you. You can reach me on 212-339-4013 or email kblake@loewshotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Novara, Italy
Level Contributor
168 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed 19 August 2014

Despite of the Loewe name the Central Park Hotel is an average hotel.
In stile with average level of NYC hotel.
We were 3 in a double queen room and the space was very limited.

Staff is friendly and ver helpful. Always.

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Marco G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi B, Public Relations Manager at Loews Regency New York Hotel, responded to this review, 28 August 2014
Thank you for your review Marco. We are sorry to hear that you feel that you didn't have enough space, but three in a standard room can be a little tough! Please let us know when you are next coming back and we'll be sure to take great care of you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Loews Regency New York Hotel

Property: Loews Regency New York Hotel
Address: 540 Park Avenue, 61st Street, New York City, NY 10065-7366
Phone Number:
Region: United States > New York > New York City > Upper East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in New York City
#8 Business Hotel in New York City
#9 Green Hotel in New York City
#39 Romantic Hotel in New York City
#52 Family Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — Loews Regency New York Hotel 3.5*
Number of rooms: 379
Official Description (provided by the hotel):
All the benefits of Midtown Manhattan at your fingertips, with a Park Avenue address. The re-imagination of the new Loews Regency New York hotel sets a new standard in luxury and thoughtful design with the traveler's needs in mind. With thoughtful service genuinely delivered, our goal is to make sure you can focus on your plans while visiting New York City, whether it is for work or play. Let us take care of the little but all-important details, like complimentary pressing of two garments upon arrival. (Welcome to wrinkle-free travel.) Leave your hairdryer at home-here at Loews Regency New York, there is a Julien Farel professional hair dryer in every room. And if you're fed up of being charged for Internet access, take heart. Here, you'll find free Wi-Fi, for up to three devices, throughout the hotel, including in your room. Even better, you only have to log in once. ... more   less 
Reservation Options:
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Also Known As:
Regency New York City
Regency Hotel New York
New York City Regency
Loews New York City
New York City Loews
Regency Hotel Nyc

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