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“We stayed as a family”

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Loews Regency New York Hotel
Ranked #36 of 469 Hotels in New York City
Certificate of Excellence
GreenLeadersGold level
Reviewed 24 August 2014

Upon recommendation from our travel agent we spent 5 days here in June. It was lovely, very pricey, but lovely. I feel like, although the location was great, a few blocks from Central Park, in a quiet neighborhood, it may have been too far out of the way for our first visit. It was a trek to get anywhere.

  • Stayed: February 2014, travelled with friends
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    • Cleanliness
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1  Thank Eric L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi B, Public Relations Manager at Loews Regency New York Hotel, responded to this reviewResponded 28 August 2014

Thank you for the feedback Eric L. We are thrilled that you decided to try us for the first time and on your first stay in NYC. We think we have the best location in the city - a Midtown Manhattan location with all the benefits of a Park Avenue address. We hope you didn't have too many issues navigating around the city and were able to use some of our transportation options from the hotel. Come back and see us soon!

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1,309 - 1,315 of 1,629 reviews

Reviewed 22 August 2014

This hotel is in a perfect location. It is newly renovated and is quite beautiful. The rooms are luxurious and are very comfortable with a terrific staff. Don't miss Barry at the front door, he is amazing!

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi B, Public Relations Manager at Loews Regency New York Hotel, responded to this reviewResponded 28 August 2014

Thank you for the great comments Mary M! Barry is truly one of our stars and is very popular with our guests. We will certainly pass on your wonderful feedback on him! Come back and see us again soon!

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Reviewed 21 August 2014

I can't believe some of the previous reviews have been for the same hotel? We stayed as a family of 4 in a huge room with two double beds and had a wonderful stay. The recent refurb is great sad the decor is tasteful and the room was spacious and spotless! All of the staff were friendly, polite and helpful. From the check in staff to the doorman, the concierge, bell men and the housekeeping staff, they were all brilliant.
The F&B is a little pricey but it is a good hotel and I guess that comes with the territory in any city, but they were happy to deliver a coffee maker to our room so we could enjoy a morning coffee before a day of sightseeing!
A very welcome service was their house car which is a luxury Mercedes to take you on a first come basis within a certain radius - this operates in the daytime then the Fiat service takes over in the evening. We couldn't get the Fiat as it was booked but we used the Mercedes both mornings and Paul the driver was friendly and a great guide during our short journey! It was far better than taking a yellow cab, far more luxurious and just the cost of a gratuity!
A great hotel and we would definitely stay again!

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
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2  Thank A&L.UKUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi B, Public Relations Manager at Loews Regency New York Hotel, responded to this reviewResponded 28 August 2014

Thank you for the wonderful review A&LUKUK! It is great to hear you had such a wonderful stay and really enjoyed your NYC experience. It sounds like you were able to take advantage of a lot of the hotel's services and amenities. We hope to see you again when you are next in town!

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Reviewed 21 August 2014

Good Morning Mallory,
I just wanted to thank you again for making our birthday weekend celebration in the city extra special.
The suite, flowers, champagne, personalized notes….all were classy and greatly appreciated.
And I must say, dealing with you was an absolute pleasure!
A spectacular first class property!
I have been a You First Platinum member for some time and have both stayed, and dealt with many people at various locations.
You, I must say, are head and shoulders above any individual I have dealt with!
You are a valuable asset to a great corporation, and I would be happy to forward these comments to anyone of your superiors.
Thanks again and we will talk soon!

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank rez33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi B, Public Relations Manager at Loews Regency New York Hotel, responded to this reviewResponded 28 August 2014

Thank you so much for the wonderful feedback on Mallory rez33. She truly is an asset to Loews Regency and we appreciate everything she does for our guests. We will ensure that she receives the recognition that she deserves. Thank you for sharing the wonderful comments and we hope to welcome you back again soon!

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Reviewed 21 August 2014

Cons: Shared the same experience as the previous reviewer but in my case the problems were specifically with some Concierge and Front Desk hotel staff. Arrogant, condescending and judgmental - what a lovely way to treat guests.
Pros: Hotel was clean and the doorman was friendly and polite.

Room Tip: Walls are thin - conversations in adjacent rooms can be heard clearly.
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
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4  Thank Agues S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at Loews Regency New York Hotel, responded to this reviewResponded 21 August 2014

Agues S: I am very distressed to read you were left with such a poor impression! Please accept my apologies - you may be sure I will speak with the entire Front Office team today about this. Every one of our guests is important - and when I recieve feedback such as yours you may be certain it is taken seriously. Please return to New York - I will make every effort to ensure you leave happy.

Kind regards -

Jim

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Reviewed 20 August 2014

Based on Trip Advisor ranking, I booked this wonderful hotel for a 5 nights business stay. And I was not disappointed! Very friendly, supportive and professional service. Rooms are renovated recently and decorated in a warm, modern and very functional style. All equipment is of high quality. Our room facing the courtyard was very quiet, like requested. Great location in Upper East side, close to Central Park and Metro. This is my future NYC hotel! Fast complimentary WiFi.
Room for improvement: Only the breakfast, which is extremely expensive. I paid around 50 $ for very lean, quite simple but good quality food! And it took me 1 hour as all is prepared to order. Better go out to one of the good diners around and help yourself on the high quality buffets there. And they also offer great authentic Italian capuccino.

  • Stayed: August 2014, travelled on business
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2  Thank Dils2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi B, Public Relations Manager at Loews Regency New York Hotel, responded to this reviewResponded 21 August 2014

Thank you for the glowing review Dils2003! We love to hear that Loews Regency is the best NYC hotel you've been to, and we plan to keep it that way! We look forward to welcoming you back again soon! Until then, safe travels!

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Reviewed 20 August 2014

My husband and I stayed here recently for a long weekend. We absolutely loved the hotel and would definitely return again. The rooms are brand new so they were very nice, modern and clean. I loved the Frette linens.

The location was very good - close to Central Park, quieter area, near shops, etc. If you're looking for more action this isn't the place to stay.

The service was excellent - no complaints at all from anyone we encountered. Barry at the front door was such a nice guy. So genuine and friendly. He definitely represents well. He seemed to work really long hours. I joked with him that he must be there 24 hrs as we would see him in the morning and at night!

We were lucky to check in quite early on the day we arrived (10am) without even asking to do so. Nice touch.

We never did get to utilize the Fiat car service. So that wasn't much of a selling feature since it always seemed to be booked. It would have been nice to use it for getting to dinner, etc.

I can't comment on the restaurant/bar as we never tried it. It did look nice though.

We would definitely return as it was very comfortable and the service was great.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Elizabeth1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristi B, Public Relations Manager at Loews Regency New York Hotel, responded to this reviewResponded 21 August 2014

Thank you for the wonderful review Elizabeth1972. It's great to hear about our guests' experiences and we're happy to hear that you enjoyed your stay with us. Barry is certainly one of our stars and we'll pass on the kudos to him! Apologies that you were not able to utilize the FIAT service...it certainly is popular. We'll look into it and see what we can do about availability for your next stay. Come back and see us again soon!

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Additional Information about Loews Regency New York Hotel

Address: 540 Park Avenue, 61st Street, New York City, NY 10065-7366
Phone Number:
Region: United States > New York > New York City > Upper East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#6 Spa Hotel in New York City
#8 Business Hotel in New York City
#10 Green Hotel in New York City
#34 Luxury Hotel in New York City
#39 Romantic Hotel in New York City
#51 Family Hotel in New York City
Price Range: £219 - £744 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Loews Regency New York Hotel 5*
Number of rooms: 379
Official Description (provided by the hotel):
All the benefits of Midtown Manhattan at your fingertips, with a Park Avenue address. The re-imagination of the new Loews Regency New York hotel sets a new standard in luxury and thoughtful design with the traveler's needs in mind. With thoughtful service genuinely delivered, our goal is to make sure you can focus on your plans while visiting New York City, whether it is for work or play. Let us take care of the little but all-important details, like complimentary pressing of two garments upon arrival. (Welcome to wrinkle-free travel.) Leave your hairdryer at home-here at Loews Regency New York, there is a Julien Farel professional hair dryer in every room. And if you're fed up of being charged for Internet access, take heart. Here, you'll find free Wi-Fi, for up to three devices, throughout the hotel, including in your room. Even better, you only have to log in once. ... more   less 
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Also Known As:
Regency New York City
Regency Hotel New York
New York City Regency
Loews New York City
New York City Loews
Regency Hotel Nyc

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