We stayed here in late June, and it was a terrible experience. I booked the room with a third party for a decent rate, everything was downhill after that. I am from TX and I have heard in the past rooms in NYC are smaller than most rooms, and I was ok with this and expected it…but come on…our room was maybe 250 Sq ft and the room was only about 8ft wide at the widest point. The carpet had stains and bedding was dirty. The windows and any countertops were covered in dust. Now if you are paying upwards of $300 a night and the hotel is advertised as 4.5 stars, it better be clean. This hotel is 3 stars at best on a good day by a generous judge. Now to the staff. The staff was rude and not helpful when we checked in, almost like we were inconveniencing their leisure time since we were checking in. Someone should really tell the rude front desk staff that the customers are how they get paid. Now to the décor and the lobby. So if you like vintage cruise boat stuff, you will love this place, just not for me. When you walk in, it is beyond dark. No I’m not an old person, I am 30 and my wife is 28 and we could not see anything in the lobby. There are the dark plastic dividers for the front desk, elevator, and restrooms. I could not tell which one was which unless there was a person I could see behind a desk since it was so freaking dark in there…thus making the elevator and restrooms a craps shoot.
We only stayed 2 nights, since we had a wedding to get to in PA, so when we checked out we let the front desk staff know we were dissatisfied with our stay. The manager did come over to waive $50 off our bill. Yippee, yes that was sarcasm. I am absolutely floored we had to pay top dollar for a broom closet of a room, which I would not be surprised if it was a broom closet before our stay.
- Official Description (provided by the hotel):
- Exclusive from the very start, the Royalton began as upscale residences overlooking 43rd and 44th Streets before becoming the sophisticated boutique hotel it is today. A canvas showcasing the work of well-known design firm Roman and Williams, the Royalton plays with light and texture to create an intimate and urbane mood from the moment you walk through the door, while Charlotte Macau’s attention to detail in our luxury rooms offer a sleek and timeless style with maximum comfort. ... more less
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- Also Known As:
- Royalton New York Hotel New York City
- Royalton New York City
- New York City Royalton
- Royalton Hotel New York