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“Kudos to the Shoreham!!!”
Review of Shoreham

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Shoreham
Ranked #310 of 467 Hotels in New York City
Philadelphia, Pennsylvania
1 review
“Kudos to the Shoreham!!!”
Reviewed 21 November 2013

I travel a lot and see all kinds of hotel staff, from polite to "going through the motions", but the staff at the Shoreham are the best I've ever encountered. These people are amazing, genuine and bent over backwards to meet our needs, which were a bit out of the ordinary. The location is superb for both my business needs AND for the downtime afterwards. Also, the shower in our room had 4 side jets (if you can get one of these rooms, book it!). Truly an amazing experience and I look forward to staying with them again. A+ :)

Room Tip: Ask for the rooms with the jets in the shower stall.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at Shoreham, responded to this review, 25 November 2013
Dear Shawn M,

Thank you for taking your time and posting your review of The Shoreham on Trip Advisor. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. I am happy to note that the services rendered by the hotel were to your satisfaction. Our front desk team is truly unique! I can't wait to tell them how much you appreciated your stay. We look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.

Sincerely,

Gissel Barriola
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (298)
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Destin
2 reviews
Reviewed 20 November 2013

We stayed at the Shoreham NY, NY last week for the first time. From the time we entered it was a wonderful visit. The staff was extremely friendly & helpful. Great location and hotel is very nice. The hotel is on a smaller scale which I feel allows the staff more time for each guest. We had a room on the PH level with a "huge" balcony overlooking the street. It was spectacular! Not your normal balcony at a hotel in NY, if you can even find one. The PH rooms are larger than the other rooms BUT who goes to New York to spend time in their room! We were in and out of the hotel all hours of the day/night and someone was always available if we needed anything. I would recommend this hotel to anyone going to New York. It is a great location and close to everything!

Room Tip: We stayed in PH9- we actually stayed in a guest room on another floor for first 2 nights. We upgrad...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Destin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at Shoreham, responded to this review, 21 November 2013
Dear Desting G,

We are very pleased to know that you enjoyed your recent visit to The Shoreham Hotel . I have just finished reading your review and cannot wait to forward it on to our amazing staff. We all get so much pleasure and inspiration from guests like you. We truly do feel every stay in New York should be Fabulous! Our spacious suite and balcony are truly unique to our location.Thank you for sharing your experience with Trip Advisor and we are looking forward to welcoming you back.

Best,

Gissel Barriola
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Westport, Connecticut
Level 6 Contributor
315 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 18 November 2013

We expected tired and dated; we got clean, friendly, and serviceable, great value for this optimal location. Somebody explain to me how every single person working there spontaneously lights up with a smile when making eye contact with a visitor; it was uncanny and set a marvelous tone. Hats off to the well-trained staff. The rooms are clean. We did not have breakfast in the hotel but afterwards regretted it as the menu was perfect and well-priced. I needed a charger for my iPhone at night and found one at the bar where I enjoyed a glass of French ginger brandy that I discovered for the first time; the bartender was friendly and I thought he had misplaced the drink (i.e., it was so inexpensive). We immediately made reservations for the following week.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Landmarkfinder A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at Shoreham, responded to this review, 21 November 2013
Dear Landmarkfinder A,

Thank you for staying with us here at The Shoreham and for providing us with feedback following your stay. I am glad to know you took pleasure in our central location and found our rooms to be cleaned to your satisfaction.We pride ourselves in making every guest stay as memorable as possible. Please feel free to call me directly with any questions; we look forward to your next stay!

Warm Regards,

Gissel Barriola
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 16 November 2013

Stayed for the first time at the Shoreham in October while in NYC for business. Didn't get off to a good start when i was directed into the wrong elevator (not both elevators go to all floors).
When i did get to my room (PH7 on the top floor) it was so noisy that i immediately went back to the front desk to complain. An engineer visited the room shortly afterwards and agreed that the loud mechanical noise from the roof above the room was unacceptable and that he would investigate. A few hours later the noise abated, but didn't entirely go away; and the volume was to vary randomly for the next 10 nights. As for most of the time i was either at the office or being a tourist and only really slept in the room i put up with the noise; mainly because the room itself was great, and had a balcony (which is unusual in NYC hotels).
Despite the above issues i would stay at the Shoreham again - it has a unbeatable location; and the cost for the location is a bargain (as much as bargains are available in that part of Manhattan); the room was spotlessly clean on arrival and kept that way by the very pleasant cleaning staff.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ross B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at Shoreham, responded to this review, 18 November 2013
Dear Ross B,

Thank you for taking the time to share your most recent experience with us. I'm disappointed to hear that you experienced some service issues, and I assure you this is not typical of the customer service we provide. Our team has been made aware of the key issues we can improve on. We wish you will reconsider staying with us in the future for all of your New York City stays. If you decide to give us another chance please feel free to reach out to me directly for your future booking needs.

Regards,

Gissel Barriola
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, Alabama
Level 6 Contributor
105 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 14 November 2013

We have stayed at the Shoreham twice in the last two years. Very pleasant both times. Great location for shopping and theather. Hotel has been remodel and is very comfortible. Staff is friendly and helpful. Front desk people are some of the best in the city. Rooms are not big but I figure as long as they are clean and comfy and they are I am happy.

  • Stayed December 2012, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank DTL0323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at Shoreham, responded to this review, 18 November 2013
Dear DTL0323,

Thank you for taking the time to share your postive feedback with us. I'm happy to hear our staff and room was to your standards. Our frontdesk team is truly a special one and we always try to make each individual stay memorable. Please let us know next time you're in New York if you'd like to come visit us again,we'd look forward to welcoming you back!

Warm Regards,

Gissel Barriola
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Myers, Florida
Level 5 Contributor
78 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 12 November 2013

My experience was a pleasant one. The room, while not elaborate, fit my needs and was clean. The staff at the front desk was excellent. Johnathan at the front desk was exceptionally helpful and friendly, he helped us with a good room selection. Breakfast was very good, a great menu and again the staff was very friendly.
The location is great, only a block away from the Museum of Modern Arts. I would stay at the Shoreham again.

Room Tip: Ask for Johnathan, and get a higher floor facing the front.
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank waynay6405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at Shoreham, responded to this review, 14 November 2013
Dear Waynay6405,

Thank you for taking the time to share your most recent experience with us. I'm happy to hear our staff and restaurant was to your liking. Our team is truly a special one and Jonathan is most definetly one of our stars. Please let us know next time you're in New York if you'd like to come visit us again,we'd look forward to welcoming you back!

Best,

GIssel Barriola
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 5 Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 November 2013

Loved the location and the hotel. Would come back again because of convenience. The hotel could use some spiffing up to make it world class. But location is hard to beat - on West 55th Avenue, just few steps west of 5th Avenue.

Rooms are small, but no surprise for New York. Beds were comfortable. Non bedroom furniture (couches and carpet) were a bit worn out) but bedroom itself looked good and modern. We had the two bedroom suite. There are no doors on the bedrooms, which was kind of odd, but we could live with that. Also no closets in the bedroom whatsoever to hang up our suits. There is a hallway closet which we had to use.

Staff were friendly and helpful, with one in particular - Jonathan - who went out of his way to help us. Thank you JONATHAN for making our stay enjoyable.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wonderear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at Shoreham, responded to this review, 14 November 2013
Dear Wonderear,

I would like to thank you for taking the time to provide our hotel with your feedback. We're delighted to hear that our location was convenient and enjoyable, it truly does make our hotel a hidden gem in midtown. We hope that you will choose to stay with us in your future stays in NYC. Please feel free to call me directly; we will do our best to top your last stay!


Regards,

Gissel Barriola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shoreham

Property: Shoreham
Address: 33 W 55th St, Just off of Fifth Avenue, New York City, NY 10019-4999
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#193 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Shoreham 4*
Number of rooms: 179
Official Description (provided by the hotel):
A quiet, tucked away oasis near Rockefeller Center in Midtown NYC, The Shoreham Hotel offers a variety of 100% smoke-free, pet-friendly, well-appointed accommodations ranging from our standard rooms to specialty suite rooms with one King, one Queen, or two double beds with deluxe Belgian linens. Signature amenities include invigorating five-head hydro-massage showers available in select rooms, access to wireless Internet and rooms offer flat-screen LG TVs. Guest bathrooms are appointed with high-gloss white marble tile and fixtures, grey slate vanity tops and brushed stainless sinks with satin nickel fixtures. ... more   less 
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Also Known As:
The Shoreham Hotel New York City
Shoreham New York City
Shoreham Hotel New York City

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