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“Disappointing stay”
Review of Shoreham

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Shoreham
Ranked #310 of 467 Hotels in New York City
Aberdeen, Scotland
Level 5 Contributor
85 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Disappointing stay”
Reviewed 4 January 2014

I stayed in this hotel for business.

Firstly, the good things:
Great location just off 5th Ave and close to restaurants, bars and shops
Friendly and helpful staff
It had a safe in the room
Room was clean
It had a gym although a fairly basic one

Now the bad which is a bigger list!
Small and cramped room
Hotel in need of complete refurbishment as looking worn, tired and very dated
Generator or something mechanical outside my window which never seemed to switch off
At breakfast/ dinner time the room smelled of food. When it wasn't meal time it had a musky smell like it had been smoked in so I'm guessing it was an old smoking room
A light was hanging out of the roof
Room temperature seemed to go from one extreme to another - either like an oven or a freezer. The air conditioning unit did not seem to work properly
Although the room was clean, there was a cigarette butt under the pillar outside my room on the 3rd floor by the lift - I'm 6 foot tall and could see it but apparently the cleaner could not

In summary I would not want to stay here again by choice and would not recommend it.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jonnyboy1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at Shoreham, responded to this review, 7 January 2014
Dear Jonnyboy1973,

Thank you for the detailed review. We strive to provide attentive, friendly service, which makes your negative experience that much more disheartening. Please be assured we are looking into your heating issue comfort and quality are very important to us. We’ll pass along your feedback to our team in order to continue providing valued service. We would love the opportunity to surpass your expectations and hope you’ll have a change of heart.

Thank you.

Gissel Barriola
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (298)
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English first
New York City, New York
1 review
Reviewed 3 January 2014

Not clean. Switch on the TV and you have options for movies and adult movies, all for paid cost. No news channels or weather channel on TV. Took me by surprise when I saw a small sealed packet with contents like 2 condoms, 2 cleansing napkins and a lubricant. I wondered if I was at Motel 6. No complimentary breakfast, highly expensive drinks and untidy bed. If you are single and want to save money go for it else please stay away.

Room Tip: If you are single and want to save money go for it else please stay away.
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank informdeepu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at Shoreham, responded to this review, 7 January 2014
Dear Informdeepu,

I would like to thank you for taking the time to provide our hotel with your feedback. I apologize on behalf of the hotel, for not providing you with the experience you had hoped for; please know our team has been notified of your experience and they hope for your return, so that we may make it up to you. If you decide to give us another try, please feel free to contact me and I will make sure your stay will be nothing short of perfect. Thanks you again for your time, and have a great day.

Regards,

Gissel Barriola
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Travellers are raving about these New York City hotels

Oro Valley, Arizona, United States
Level 4 Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 December 2013

This place is very interesting. I believe these were apartments at one time. Very tiny hallways, and crammed rooms, but we requested the 2 bedroom and it made it so much easier to deal with the tight space. My sister had an upgraded room with a living room and king bed. The staff is pleasant, the bartender was very helpful, and the location is great. Coffee shops nearby, restaurants all over, and it's not on an overly busy street, so the noise level outside wasn't all that bad. It's small and quaint, not overly fancy.

Room Tip: UPGRADE if you can! 2 bedroom or king with the living space.
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Foster467
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at Shoreham, responded to this review, 7 January 2014
Dear Foster467,

Thank you for taking the time to write about your recent stay at the Shoreham. I’m glad you found our rooms spacious and our staff pleasant. We value your comments and we will take your feed back in order to continue to provide quality service. Our location is one of the key features that makes our property special and a true hidden gem! My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.

Regards,

Gissel Barriola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level 4 Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 December 2013 via mobile

Stayed for 5 days, early December. The hotel is great. Staff are friendly, courteous and very willing to help guests. It's well priced for NYC and the area is great being just a couple of blocks from the park and 5th Avenue.

I'd recommend a room on the front side of the hotel. We were originally given one overlooking the interior patio. At least to us, it seemed to be quite noisy due to the air conditioning system outlets being located in the same interior patio, hence every so often you'd hear them kick-in and there would be a constant whirring sound audible in the room. Anyway top marks to the hotel as when we mentioned it to the staff we were moved to a front side room overlooking the street, which was very quiet. Another good thing about the change in rooms was the massage chair! Just awesome after a long day's NYC shopping. Also for eats, I'd highly recommend the French bistro "La bonne soupe" over the road. Really, the bistro gets a 10. Cassidy's is also good for drinks and "pub grub" just 50m down the block from the Shoreham.

Finally, don't forget the free coffee machine in the lobby area. It was actually really good. Another plus for the hotel :)

Stayed December 2013, travelled with friends
Helpful?
2 Thank Biztraveler_001766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at Shoreham, responded to this review, 31 December 2013
Dear BizTraveler_001766,

Thank you staying with us here at The Shoreham and for providing us feedback following your stay. We pride ourselves in providing the best customer service experience possible. I’m very pleased that you loved the location of The Shoreham . It’s definitely one of the major features that makes our hotel so special. It brings me great pleasure to know that you were most impressed with our complimentary coffee in the lobby. We look forward to welcoming you back!!

Regards,

Gissel Barriola
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartford, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 December 2013

My boyfriend and I had a lovely stay at the hotel. We arrived to an extremely welcoming and attentive staff. The hotel ambiance and decor was of a nice sleek modern style. We stayed on the Penthouse floor and our room was very big in NY standards. The bed was extremely comfortable and there was even a massage chair in the room! The bathroom had great Aveda products. Location, location, location. You are steps away from 5th avenue, Tiffinay's, Bendels, Bergdorf. Just a few short blocks to Central Park and in the other direction Rockefeller Center. We were going to an event on 79th and 5th and had no problem getting a taxi on Sat night. The next morning we had a quick a yummy room service breakfast and when we went to check out the staff again was very accommodating and gracious. We will most certainly stay at the Shoreham again!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roksolana21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at Shoreham, responded to this review, 23 December 2013
Dear Roksolana21,

Thank you for taking the time to write about your recent stay at the Shoreham. I’m glad you found our rooms were cleaned to your satisfaction and our amenities were up to your standards. We value your comments and we will take your feed back in order to continue to provide quality service. Our location is one of the key features that makes our property special and a true hidden gem! My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.

Regards,

Gissel Barriola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Maryland
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 December 2013

Staff was very friendly and the room though small was clean. The lightning in the rooms is awful but we did not get the room to read in. For the price it is about what you would expect in NY. Location is its biggest plus and the friendly front desk morning shift.

Room Tip: Adequate for the price.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Suediff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at Shoreham, responded to this review, 23 December 2013
Dear Suediff,

Thank you for taking the time to share your most recent experience with us. I'm happy to hear our location was convenient for you and that you found our staff friendly. Please let us know next time you're in New York if you'd like to come visit us again, and we’ll accommodate you with a room that better suits your needs. Feel free to reach out to me directly.

Best,
Gissel Barriola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
2 reviews
Reviewed 18 December 2013

Very comfortable, and extremely well located. Staff was very helpful. Would recommend heartily. Big shoutout to Sunny in the bar, and the front desk staff, who helped us take care of business matters without a hitch. Rooms were nice with a clean, modern design. I might not use the massage lounger in the future. It was a bit aggressive for me.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frank M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at Shoreham, responded to this review, 23 December 2013
Dear Frank M,

Thank you for the wonderful review. We’re delighted you chose to stay with us . We always want to make sure all of our guests have a pleasant stay. If you chose to visit us again, check out our special packages for great deals. We’ll also point you towards our favorite places to drink and dine throughout Manhattan. We hope to see you both again in the future!

Regards,

Gissel Barriola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shoreham

Property: Shoreham
Address: 33 W 55th St, Just off of Fifth Avenue, New York City, NY 10019-4999
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#193 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Shoreham 4*
Number of rooms: 179
Official Description (provided by the hotel):
A quiet, tucked away oasis near Rockefeller Center in Midtown NYC, The Shoreham Hotel offers a variety of 100% smoke-free, pet-friendly, well-appointed accommodations ranging from our standard rooms to specialty suite rooms with one King, one Queen, or two double beds with deluxe Belgian linens. Signature amenities include invigorating five-head hydro-massage showers available in select rooms, access to wireless Internet and rooms offer flat-screen LG TVs. Guest bathrooms are appointed with high-gloss white marble tile and fixtures, grey slate vanity tops and brushed stainless sinks with satin nickel fixtures. ... more   less 
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Also Known As:
The Shoreham Hotel New York City
Shoreham New York City
Shoreham Hotel New York City

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