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“Great location at a good price!” 4 of 5 bubbles
Review of Shoreham

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Shoreham
Ranked #305 of 467 Hotels in New York City
Alhambra, California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great location at a good price!”
4 of 5 bubbles Reviewed 5 August 2014

We stayed here for 5 nights at the end of June. Loved the hotel, it's location and the very friendly staff! We are a family of 4 and our kids are 10 and 13 so we needed a room with as much room as possible. We were able to get a 2 bedroom suite for a great price! Very nice and modern and clean. Also each room had it's own air conditioner which was nice. The shower was huge and had great water pressure! Yes, there was very little counter space in the bathroom like other reviews say but that really was the only negative of the room. We were on the 3rd floor with no view which was fine for us. It made it a really quite room.

The location was perfect! We were a 10 min walk or 20 min subway ride from just about anywhere in the city. Only a few blocks from Central Park!

The staff, especially the front desk, were so friendly and helpful! We ended up not getting to the hotel until 2am our first night and they sent up some take out menus that deliver 24 hrs in case we were hungry. Also, helped us make dinner reservations at a restaurant that otherwise would have been booked! We didn't eat the breakfast there but several of the nights had some great drinks at the bar.

Loved this hotel and have already recommended it to friends! We will stay here again on our next trip!

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mescobarrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa G, General Manager at Shoreham, responded to this review, 11 August 2014
Dear Mescobarr,

Thank you staying with us here at The Shoreham and for providing us feedback following your stay. We pride ourselves in providing the best customer service experience possible. I’m very pleased that you loved the location of The Shoreham . It’s definitely one of the major features that makes our hotel so special. It brings me great pleasure to know that you were most impressed with our breakfast, rooms, and bar throughout your stay. We look forward to welcoming you back!!

Regards,
Lisa Grossberg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,632 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Brooklyn, New York
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

Had a last minute reservation. We Enjoyed our stay. The Room was bit small but very clean. The modern decor was chic and trendy . Great neighborhood for any traveling to the city.The young lady on the overnight on 8/2/14 was very polite and professional . Will definitely be back.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank simone s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa G, General Manager at Shoreham, responded to this review, 11 August 2014
Dear Simone S,

Thank you for taking the time to share your valuable and candid feedback with us. We are truly delighted that we exceeded your expectations from our location and comfortable beds . We look forward to welcoming you back .

Regards,
Lisa Grossberg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Little Egg Harbor, Nj
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

I enjoy walking around the city so I found this hotel to have a great location for everything between Times Square and Central Park. It is on 55th between 5th and 6th so all the shopping you will ever need is at your doorstep, MoMA is practically around the corner, Radio City, Rockefeller Center, St. Patrick's Cathedral are all just a few blocks away and it is a short walk to my favorite Italian restaurant in the city, Patsy's (which I'll review separately). The staff were very helpful, the rooms clean and modern and considering I stayed there mid-week, the price was reasonable. I marked solo for the trip, because I stayed there alone, but my cousins from Florida were in town at the same time, but stayed elsewhere.

  • Stayed July 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Footy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa G, General Manager at Shoreham, responded to this review, 4 August 2014
Dear Footy P,


First and foremost I would like to say thank you for making The Shoreham to be your hotel of choice on your visit to New York. I am pleased you enjoyed our prime location. I would love the opportunity to have you back as our guest and provide you with a stay that exceeds your expectations. We look forward to having you back!

Regards,
Lisa Grossberg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
132 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed 29 July 2014

We were on our honeymoon and had 7 nights in NYC. We had specified with our travel agent that we wanted a decent hotel but nothing too flash, as we were trying to save money. We were very happy with this choice! The hotel is as we expected, nice and modern, good rooms, and great location without being in the middle of a super noisy street or anything, so we slept perfectly at night. Walking distance to Times Square, Central Park and very close to the Rockefeller Centre. The staff are fabulous, really friendly - when we checked in and said we were on our honeymoon, the girl gave us 24 hrs of free WiFi (the rest of the time we used the free lobby WiFi). And on our first morning we went to the desk to get some advice about sightseeing and were helped by a lovely girl, much appreciated! Thanks for making our stay memorable!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank KelsterSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa G, General Manager at Shoreham, responded to this review, 4 August 2014
Dear KelsterSA,

Thank you for such a wonderful review – I am extremely happy to read that The Shoreham left you with a positive first impression. We strive to provide all our guests with a luxury liberated experience that exceeds expectations. I am delighted that you were able to find a comfortable stay in our hotel, and to learn that our staff treated you exceptionally well. We look forward to welcoming you back and truly appreciate your feedback.

Regards,
Lisa Grossberg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 27 July 2014

It's annoying that a hotel with such beautiful location is just the typical "you are a tourist, so we treat you s***" type of hotel.

The staff are the most unfriendly - you dont expect so from Front desk staff.

The breakfast on their menu's says that it starts at 6am - you're lucky if you have it before 7am

The Internet is a mess, and very expensive, it's just crazy that people still charge 14$ a day for Wifi!

Rooms dont get cleaned until 4pm - when you come back for a nap!

Overall, it looks great, but small things makes you feel the most unwelcome.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Maestro G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa G, General Manager at Shoreham, responded to this review, 4 August 2014
Dear Maestro G,


First and foremost I would like to say thank you for making The Shoreham to be your hotel of choice on your visit to New York. I am pleased you enjoyed our prime location. I would love the opportunity to have you back as our guest and provide you with a stay that exceeds your expectations. We look forward to having you back! I am sorry to hear that you didn’t have as positive an experience with our staff. We will definitely take your feedback and work to improve our overall guest experience.


Regards,
Lisa Grossberg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these New York City hotels

South Devon, United Kingdom
Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 27 July 2014 via mobile

Me and my friend were expecting smelly damp carpets and dark rooms... that is for the price we paid after all. So when we arrived we were absolutely amazed at the high standards, lightness and overall presentation of the hotel.

Everything was absolutely perfect! From the well stocked minibar to the high pressured and consistent hot shower. We really couldn't have asked for more especially with such friendly and helpful staff, including the doormen!

The only thing that is wrong with this hotel is that despite us traveling for a month a round a lot of places (including the seedy motels)... We had no Wifi here, unlike everywhere else. $14.59 a day per device is ludicrous. Wifi is practically a human right and we really expected that to be free but nevermind!

Stayed July 2014, travelled with friends
Helpful?
1 Thank Elizayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa G, General Manager at Shoreham, responded to this review, 28 July 2014
Dear Elizayne,

Thank you for taking the time to share your valuable and candid feedback with us. We are truly delighted that we exceeded your expectations . Thank you for deciding to check out the hotel for your self and not ”judging a book by it's cover “. I am glad you enjoyed your overall stay. We look forward to having you again, Be sure to check out our many Packages we have some that include wifi.


Regards,
Lisa Grossberg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 24 July 2014

Just returned from a 4 night stay in a suite with my two kids. I thought the room rates I had secured through their SUMMER promotion were great, but was really disappointed to learn about the undisclosed high internet charges ($14.95 PER device). Considering that each of my kids and I brought our own electronic gadgets, that was certainly a very unwelcome surprise. The suite was very large (which is unusual for NY), but very out-dated (carpet and wall covering were stained and falling apart). My son was sleeping on the sofa bed - the hotel staff made his bed and provided a disgusting piece of blanket (ripped and old). I remade the bed in a way to ensure my son didn't have to touch the blanket during his sleep. The bathroom was minuscule (in sharp contrast to the overall size of the suite). Finally, the room lacked storage space for storing our clothes. There was no hair blow-dryer in the room, and when I called to request one, the front desk told me they were out of it! Fortunately somehow one turned up and eventually they brought it to our room. Basically, the suite room in this hotel has only two positive attributes: the room itself is spacious and the hotel is in a great location. No, I will never stay there again... even if they decide to provide free internet!!!

  • Stayed July 2014, travelled with family
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
Helpful?
3 Thank ilanafog1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa G, General Manager at Shoreham, responded to this review, 28 July 2014
Dear tlanaf0g,

Thank you for taking the time to write about your recent stay at The Shoreham. We are sincerely sorry to hear that the visit did not reflect the high standards that we set for our hotel. We value your comments and we will take whatever steps we can to correct the problem. I welcome the opportunity to reach out to myself directly , and sincerely hope that you will provide us with the opportunity to restore your faith and regain your confidence in us.

Regards,
Lisa Grossberg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shoreham

Property: Shoreham
Address: 33 West 55th Street, Just off of Fifth Avenue, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#188 Luxury Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Shoreham 4*
Number of rooms: 177
Official Description (provided by the hotel):
SHOREHAM is a fashionable retreat dedicated to the experience of design. Flat-screen monitors throughout the property feature an array of video and interactive art with vibrant images of nature in motion. The hotel offers a variety of accommodations ranging from superior to specialty suites available with king, queen or two queen-sized beds. Signature amenities include invigorating five-head hydro-massage showers in junior suites and select rooms, iJoy massage chairs, Bose Wave(R) radio CD players, Wi-Fi and flat-screen TVs. Guest room baths are appointed with high-gloss white marble tile, gray slate vanity tops, brushed stainless steel sinks with satin nickel fixtures and Philosophy bath amenities. SHOREHAM is perfectly positioned just steps away from the top shops of Fifth Avenue, Central Park, Broadway and more! ... more   less 
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Also Known As:
The Shoreham Hotel New York City
Shoreham New York City
Shoreham Hotel New York City

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