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“It exceeded all expectations!”

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Waldorf Astoria New York
Ranked #258 of 466 Hotels in New York City
Certificate of Excellence
Sacramento, California
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“It exceeded all expectations!”
Reviewed 17 August 2011

We just finished a four day, three night stay in the original Waldorf Astoria (not the Towers). We were in a Junior Suite with a king bed. It was simply a great place to stay. Old world elegance mixed with modern touches (such as a very large flat screen TV).The bed was very comfortable and the soaps and shampoos were of high quality. It was so big, we felt like we were in an apartment (the suite even comes with a doorbell). At one point we had 7 family members visiting us, with all seated comfortably in our "parlor" area with plenty of room to spare. Space is not easily found in hotels in NYC, so this was just wonderful.

The hotel personnel were friendly and extremely customer oriented. Everyone we encountered working in the hotel was that way. During one day with heavy rains, they were giving out large umbrellas to one and all to use. No fuss about signing them in or out...just helping out with umbrellas to ensure their guests were comfortable. This was indicative of their approach overall--good solid customer service with the goal to make it a great stay for their guests.

I know the Waldorf's reputation is for high cost and found this aspect mixed. For a suite, we paid less than what we have at times paid for single rooms in other Times Square hotels. So, we felt the price for the suite was quite good. However, prices for some of the extras were quite high. Massages in their newly renovated spa were priced out of reach and the items in their lobby Starbucks was twice what it would have been at their other locations. On the other hand, we had room service one morning and found the delicious breakfast portions were so large that one meal was easily shared by two, thus making the price for one comparable to going out to a restaurant for both. So, the cost aspect was easily handled with some planning.

In summation, we found elegance, great service, and the extra size of the suite very appealing. We do plan to stay here again, and would definitely recommend this hotel to anyone.

  • Stayed August 2011, travelled with family
    • Value
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Helpful?
1 Thank beckere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Leeds, United Kingdom
Level 3 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 16 August 2011

Having wanted to stay in the Waldorf from being a little girl walking in was nothing short of breathtaking. The lobby is amazing and you instantly feel like you are featuring in your own movie! The hotel is within walking distance to all the attractions of NYC and a perfect base.
The room was lovely although could have done with a little more attention to detail where the cleaning was concerned. The curtains were very dusty and we found a condom wrapper in the closet! Loved the ice dispenser in the corridor, came in useful on a twisted ankle thanks to the snow and ice!
The staff were all very professional and accommodating. We asked for an extra bathrobe in the room and within 5 mins it had arrived.
Overall this is an amazing hotel. Yes it's not "new or modern" but that's why you go. The amazing old world charm is worth every penny. I wouldn't hesitate to return.

  • Stayed February 2011, travelled as a couple
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Helpful?
Thank olesoleil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United States
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 15 August 2011

Honestly the best hotel I ever stayed in. The entire staff was friendly, professional, and extremely attentive to any of my needs.

The hotel is a masterpiece & my room was upgraded @ no extra charge. Clean, very well appointed, and full of rich charm & history.

It's expensive to stay there but if you really want to be treated like a star and live in luxury then definitely stay here!!!

  • Stayed August 2011, travelled solo
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    • Service
Helpful?
Thank Triptravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Kilbride, United Kingdom
Level 5 Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 15 August 2011

One to say you've been and done but there are better hotels in NY for the price.
You can't fail to be impressed by the history but rooms are small, facilities dated and feeling a bit tired
Great location but you know that before you book

  • Stayed August 2011, travelled with family
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Helpful?
Thank The_Belmores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 14 August 2011

This hotel is in a great location but is tired and really in need of an update. For the price, it was disappointing. The lobby promises well, but the rooms and bathrooms are very outdated, with patterned carpets and really poor shower pressures. The staff are faultlessly polite however, and there were no hidden charges. However, I'm sure that there are better value and comfort hotels in NYC.

  • Stayed August 2011, travelled with family
    • Value
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Helpful?
Thank janey59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level 5 Contributor
77 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 August 2011

Great service from the moment we arrived by car, free parking for 30 mins so we had time to checkin and put luggage in our room. Really comfortable room - no view to speak of but guess that was just unlucky. Reception staff really really helpful. Rooms are grand and old style but have all mod cons, but come on paying for wifi in room is not very 21st century.
The location on 50th and Park was excellent and there plenty of delis to get breakfast - Oxford cafe just round corner.
Really interesting to look at all the pictures of guests in times gone by and all interesting artefacts. Overall a great experience.

  • Stayed August 2011, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Mr_Pablo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 August 2011

My 16 year old sister, Grandparents and myself (22), stay at the lovely Waldorf Astoria Towers every summer since I was 7. My grandparents have been going to NYC and the Waldorf since 1961 and will be celebrating their 50th wedding anniversary this December and are coming back for about 4 days this winter. We enjoy the Waldorf so much because every person who works there is always willing to help us and accommodate us; we feel as if we are home! But a certain individual jumps out at us. Sara Ashenafi has watched my sister and I grow up over the years of coming to NYC. She always does a great job of remaining professional and helping people any way possible, but at the same time, she ALWAYS has a smile on her face and finds time to ask us how we are doing and what we did the past day. She definitely brings happiness to the Waldorf Astoria and my sister and I are always excited to see her the following summer!

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  • Stayed August 2011, travelled with family
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Helpful?
1 Thank Megs0668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria New York

Property: Waldorf Astoria New York
Address: 301 Park Avenue, New York City, NY 10022-6844
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#35 Spa Hotel in New York City
#173 Luxury Hotel in New York City
#192 Romantic Hotel in New York City
#219 Family Hotel in New York City
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Waldorf Astoria New York 4.5*
Number of rooms: 1235
Official Description (provided by the hotel):
The Waldorf Astoria New York is temporarily closed while undergoing a complete renovation and restoration. It is planned to reopen in 2019/2020. Waldorf Astoria New York will feature restored historic public and event spaces along with luxury condominiums and guest rooms and suites that will set a new standard for luxury and service in New York. ---- New York’s grandest landmark hotel, the city's first sky-scraper hotel opened on October 31, 1931, and is still delighting visitors with its elegant Art Deco accommodations. ... more   less 
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Also Known As:
Astoria Waldorf
New York Waldorf
Waldorf Historia
Waldorf New York
Hotel Waldorf New York
Waldorf Astoria Hotel New York
Astoria New Waldorf York

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