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“Perfect location! Perfect company! 2 BDR condo”

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Trump International Hotel and Tower New York
Ranked #104 of 467 Hotels in New York City
Certificate of Excellence
puerto vallarta
Level Contributor
48 reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Perfect location! Perfect company! 2 BDR condo”
4 of 5 bubbles Reviewed 1 September 2014

We were invited by friends in a two bedroom apartment. Overall the experience was amazing! Close to all restaurants, bars, theaters and so much more. Condo looked more like a hotel room ( well... hotel & tower) but well appointed. The bedding was out of this World. Slept like a bay every night and their pillow " menu" is such a wonderful addition. The kitchen could definitely use more work; stockage of bare minimums. 2 or 3 pans, 2 or 3 trays, no descent knifes for your lemon or basic peeling. Few glasses but none for specialty like Martinis, margaritas, etc. The company and the location were by far the best. The staff from room service to the concierge and reception, were so courteous, professional and so amicable. Especially Jesus at the door! The furniture lack a little and shows wear and tear. 3 chairs at the dining table did not quit make it for the four of us. Overall great and would of course not hesitate to go back!

Room Tip: Rooms over Central Park or Columbus circle are amazing! Higher floor better but anything from 4 is g...
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  • Stayed August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank raymun777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TIHT-NY, General Manager at Trump International Hotel and Tower New York, responded to this review, 3 September 2014
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,198 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (282)
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 29 August 2014

We arrived at the hotel at about 12pm with our 17 month old (around nap time) and were told the room would not be available until later that afternoon; the reception desk took my number saying they would call when the room was available - we never received that call. We accept that this is there policy, but they are competing with many other hotels that have been very accommodating with respect to early check-in for families with infants.

We were offered a complimentary beverage that was meant to be brought up to the room after the bags were delivered; this beverage never arrived.

During check-in we asked for confirmation that the crib would be in the room when we arrived. The reception desk confirmed it would be, yet when we arrived we were surprised to find that we had to call to follow-up on the crib. We chose the large crib and found it to be tiny and it happened to squeak when our daughter moved in her sleep.

The room was not nearly as modern as the Soho hotel and we were especially disappointed with the bathroom. It was very dated and both the bath tub and bathroom sink did not hold water as discovered when bathing my daughter and having a morning shave.

The mini elevator for strollers and wheelchairs just outside the hotel entrance was erratic at best.

The hotel location was great and the staff were very friendly and helpful. However, for frequent international travellers like us, it's often the small things that make the difference and there were a number of items that were not "the best" and we thought Trump only does the best.

We may stay at Trump again, but not this particular hotel.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Jason208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TIHT-NY, General Manager at Trump International Hotel and Tower New York, responded to this review, 3 September 2014
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 27 August 2014

This is an exceptional hotel. The staff is incredible. They are sincere, kind and go out of their way to provide you with a great experience. Hector, the manager, is extremely professional. The front desk, the doormen, and the concierge team( led by Carlos, a wonderful man) anticipate your needs with sincerity.
The rooms are spacious, our family favorite, the two bedroom, is spectacular. The housekeeping service is A+.
The location is right on central park. Additionally, the subway is right next to the hotel.

A great place to stay. You will not be disappointed.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pspappas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TIHT-NY, General Manager at Trump International Hotel and Tower New York, responded to this review, 28 August 2014
Dear Guest, Thank you for the wonderful review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 16 August 2014 via mobile

We stayed in a 2 bedroom Park view suite for a week as party of 2 adults and 3 kids (ages from 4 to 13) on the recommendation of friends and it was the perfect base for our time in New York.
The best features of the hotel were the size of the apartment; the bedrooms and bathrooms were well proportioned, there was a good sized kitchen (unused other than the fridge) and a large living room overlooking Central Park. The location was also perfect for us, an easy walk to lots of the attractions we wanted to see and never any trouble getting a car (Uber X driver seemed to be camped outside)

Staff were always helpful and room service prompt and good quality.

We will definitely return to hotel when we travel as a family to New York

Stayed July 2014, travelled with family
Helpful?
2 Thank lolmarlor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TIHT-NY, General Manager at Trump International Hotel and Tower New York, responded to this review, 22 August 2014
Dear Guest, Thank you for the great review of our hotel! We are glad that you and your family enjoyed your stay and hope to see you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 15 August 2014

Some times a trip to New York is a once in a life time experience. Part of that experience is waking up and looking at Central Park, swimming in a lap pool, having a steam and sauna after using the gym facilities. The nightly turn down service and daily room cleaning showed an attention to detail that goes straight to your head. The meals from room service were simply mind blowing! You can even order pillows that are scented for relaxation and deep sleep. Easy to get to everywhere in the city by subway, bus, taxi, or car service. The staff is very helpful and friendly.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank Paula M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TIHT-NY, General Manager at Trump International Hotel and Tower New York, responded to this review, 18 August 2014
Dear Guest, Thank you for your rave review of your recent stay at Trump International Hotel & Tower New York at Central Park! I am delighted that you were impressed with your spa services and restaurant experience, as well as your accommodation and amenities. Our staff will be equally pleased to learn of your kind remarks. We certainly look forward to welcoming you back and exceeding your expectations once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
essex
Level Contributor
149 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 bubbles Reviewed 14 August 2014

Travelling in USA again from UK, at 3.15pm, after a long day we were told no room until 4pm, hotel policy. The front desk suggested we go for a walk, so we did but it was 90degrees. At 4pm the room wasn't ready but we did get it just before 4.30pm.

The web site says the park views are stunning, we've attached a photo from our room.

There were other minor issues during our stay but that's not the norm for most guests nor indeed for New York - we've stayed around 30 times at various hotels and love the city and the park.

To be fair to Trump, we did receive an email back in the UK to say if we go back soon they would be 'delighted to ensure that we provide you with a favourable rate along with a room upgrade.' Too risky, our visits are precious.

Maybe booking Expedia is not a good idea for this hotel.

Room Tip: Don't trust their web site, make absolutely sure that you ARE getting a room with a great view i...
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  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank eertpit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TIHT-NY, Manager at Trump International Hotel and Tower New York, responded to this review, 18 August 2014
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 11 August 2014

I haven't had the opportunity to visit the hotel as my reservation is for December, 2014. The issue is there is no Customer Service after making your reservation. I've never received an email confirmation. I also contacted the hotel directly via phone on three different occasions and requested an email confirmation. Still no email confirmation. I contacted the reservation number and was again assured that an email was being sent. After three days of communication via telephone and internet contact, I've still not received an email confirmation. No, it's not in my spam box. If this is what I can expect during my visit, I certainly may consider changing my plans for December. Of course, the Trump Organization, has obviously become to large to attend to their customers minor request. I can't imagine what the situation may be if the housekeeping, room service, etc.... is as unresponsive as their reservation department.

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
5 Thank Darlene R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TIHT-NY, General Manager at Trump International Hotel and Tower New York, responded to this review, 14 August 2014
Dear Guest, I do apologize for this confirmation glitch and am aware that our Reservations Dept has sent out the confirmation which you should have received by now. I also hope you have received my apology email as well. Please feel free to contact me directly at the Hotel if I may be of any further assistance to you. We look forward to welcoming you in December. Thank you and kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Trump International Hotel and Tower New York

Property: Trump International Hotel and Tower New York
Address: 1 Central Park West, New York City, NY 10023-7703
Phone Number:
Region: United States > New York > New York City > Upper West Side , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in New York City
#22 Spa Hotel in New York City
#25 Business Hotel in New York City
#48 Romantic Hotel in New York City
#83 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Trump International Hotel and Tower New York 5*
Number of rooms: 176
Reservation Options:
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Also Known As:
Hotel Trump International

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