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“Wanted to take the bed home with me”
Review of NYLO New York City

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NYLO New York City
Ranked #178 of 467 Hotels in New York City
Certificate of Excellence
New York City, New York
Level 4 Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wanted to take the bed home with me”
Reviewed 4 December 2013

I was thrilled to find an availability at the hotel on short notice for the weekend before Thanksgiving. I live in New York just a few blocks away but Con Ed found a gas leak in my building and I was without power for almost a week. I 'd had enough of having to run to the gym for a shower and sleeping with a ski band on my head so I took a chance on the NYLO and am so glad I did. I wanted to check it our for friends who will be visiting soon so my "research project" was on target. The beds are fabulous and I really didn't want to have to get up and go to work on Monday morning. I slept incredibly well and I didn't mind that I was looking into an industrial feel courtyard since I see the city all the time. Couldn't get the Keurig to work but not the end of the world, I went to Starbucks two blocks away and brought some back.I liked the fact that there was a sitting chair to relax in so I didn't have to sit in bed and read. Didn't love the metal sink and it wasn't draining well. Towels were soft and plentiful. The wifi wasn't working in the Library but I was able to use the computer for half an hour so that was fine. Jessie you were great and so was Daniel when I went back late on Tuesday to pick up my luggage. Oh and that kir royale while I was checking in was really delightful! I'll be back and so will my friends who are planning a visit in February.

Thanks for a great few days

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Truffle535
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenia S, General Manager at NYLO New York City, responded to this review, 5 December 2013
Dear Truffle535,

You are most welcome! The title of your review makes me smile because I believe that this is how most of our guests including myself feel. I am so pleased that you chose us to be your home away from home and that you enjoyed all we had to offer, including our outstanding customer service. We will definitely share your feedback with both Jessie, and Daniel. The issues you mentioned about the wi-fi and the sink will be looked into, to ensure that it does not happen again. We look forward to welcoming you back here again soon.

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Columbus, Ohio
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 December 2013

We had a most delightful stay at NYLO last week. We also stayed there 2 years ago when it was OTA. What an amazing transformation. Very smart and functional rooms - even able to have our toddler grandson's crib fit in easily in a relatively small space. Lobby spaces were also very attractive and functional. Best of all was the outstanding service - JoAnna and Ramona at the front of the house, Robert with the bags, and Louis as our guide. The staff has taken a page out of Nordstrom or Ritz-Carlton culture and would make the late John Deming proud. Hope to stay here again on our next visit to NYC. D. Robbins

  • Stayed November 2013, travelled with family
    • Value
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Helpful?
1 Thank robbinshome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenia S, General Manager at NYLO New York City, responded to this review, 4 December 2013
Dear Robbinshome,

Thank you for taking the time to share this great review with us! I am so pleased that you love our new layout and décor. We are lucky to have such an amazing team, we will definitely share this feedback with Joana, Ramona and Robert, as well as the entire staff, this will motivate them to continue to give extraordinary service. We certainly look forward to welcoming you back here again soon.

Happy Holidays

Eugenia Simons
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kalamazoo, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 December 2013

Our family recently made our first trip to NYC for what was suppose to be an extended weekend in the Big Apple...we were 12 hours from home and our little girl ended up horribly ill and in the hospital. The staff at NYLO treated our family with the utmost care and concern. I cannot say enough about the wonderful treatment we received. The hotel is in a fabulous location and very family friendly. I will recommend this hotel to all my friends and family as well as hold it dear to my heart due to care we personally received.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank KarenS1224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenia S, General Manager at NYLO New York City, responded to this review, 5 December 2013
Dear KarenS1224,

I am so sorry that your daughter got ill, and I hope that she is doing much better now. Reading this review makes me feel so proud to know that our team made such a great impression on you and your family. We look forward to welcoming you back here again soon.

Warm Regards,
Eugenia Simons
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, United Kingdom
1 review
Reviewed 3 December 2013

We stayed her for 4 nights on our honeymoon, over Thanksgiving.

What a great find! We got an excellent rate. Our room was average in size for NYC, but very clean and well designed with a VERY comfortable bed. The main plus point for us was the newly refurbished bar and lobby. Charles, the bartender was amazing, so welcoming, friendly and attentive, he was our friend by the end of our stay and was so generous – he left us a wedding gift! Charles definitely made our stay extra special.

The location is great too, in a fun neighbourhood with some excellent bars and restaurants.

  • Stayed December 2013, travelled as a couple
    • Value
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    • Rooms
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Helpful?
Thank AEyres1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenia S, General Manager at NYLO New York City, responded to this review, 4 December 2013
Dear AEyres1,

Thank you for this Amazing review!! I can’t stop smiling while reading this, I am so pleased that you chose NYLO New York City to spend your honeymoon and that we delivered on making your stay memorable. We are so fortunate to have Charles on our team, he is a true asset. We look forward to seeing you here again soon.

Happy Holidays

Eugenia Simons
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oak Ridge, New Jersey
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 December 2013

very scared i would not find a clean cost effective hotel in the city....we took a chance on this property NYLO...we hit the MOTHERLOAD!!! What a great place. the staff was nice room clean...bed comfy,,,,great location!!!

Room Tip: compare prices,,,in big cities like nyc...find a deal with clean rooms!
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank xxxkalinkaxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenia S, General Manager at NYLO New York City, responded to this review, 4 December 2013
Dear LUISARANGO,

It was our pleasure to have you stay with us. Thank you for the taking the time to share with us your feedback. I am extremely happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your wonderful note on the hotel's services and product. They will definitely be passed on to my team for whom it shall be a tremendous source of inspiration.

The team at the hotel and I look forward to welcoming you back soon.


Warm Regards,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Georgia
Level 5 Contributor
86 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 2 December 2013

We chose NYLO for our recent Thanksgiving week stay due to previous OTA stays and the
proximity to our intended viewing area for the Macy's parade, as well as its great location for
access to midtown. We were favorably impressed with the lobby area upgrade, addition of a
bar and lounge, and overall decor. We did not see much change in room layout or amenities,
but we were quite satisfied with our room. The amenities are what you would expect- safe, iron,
etc. You won't find robes, slippers and the like but we did not expect them. Great shower and
hot water, and to my wife's priorities, our room was clean.
The staff was very helpful, prior to our arrival as we sorted through our parade viewing plan
and during our stay. All were polite, helpful and professional. We did not find the elevator
waits ( as some have felt excessive ) to be unrealistic. Having an interior access to Serafina
Restaurant is a plus. We dined there our last lunch and found it to be quite good.
With many boutique hotels in Manhattan, why NYLO? For us, the upper West side is an area
which offers great dining opportunities, close proximity to Central Park, quick access by
subway to most areas of interest, and a safe walking neighborhood for just enjoying the
unique appeal of mingling with a cross section of tourists and NYC natives while strolling down
Broadway/Amsterdam/Columbus Ave., or Central Park West.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ColReed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenia S, General Manager at NYLO New York City, responded to this review, 4 December 2013
Dear ColReed,

It was our pleasure to have you stay with us. Thank you for contributing your feedback.
I am extremely happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's product, services and staff. Your comments will be passed onto our entire team so they me be properly addressed!

The team at the hotel and I look forward to welcoming you back soon.


Warm Regards,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level 6 Contributor
291 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 1 December 2013

This was our third stay at NYLO, previously known as OTA and before then as On The Ave.
I spent most of my teens living with my father on W. 84th, so UWS familiar turf, a lovely place to come back to and a very convenient location for all NYC has to offer.
The hotel has been rebranded, and redecorated in an urban neo industrial chic style, for lack of a better term. I found some design items a bit weird, such as the colored metal doors on basic Ikea style furniture, the raw concrete floors and exposed bricks in the lobby, and the very strange highlight/accent brick wallpaper in a part of the room, but that only reflects my tastes, and overall, the decor worked quite nicely.
We stayed in a penthouse loft, a rather large and pleasant room, with a very nice balcony and a wonderful view of the Hudson. We expected this, as we'd stayed in the equivalent room one floor above last year.
The beds are incredibly comfortable, without question the most comfortable hotel ones I've ever slept on. And in what I found an absolutely delightful touch, there is no minibar in the room, but we were offered a mini fridge, which we stocked to our taste with all the goodies the local stores had to offer. Very classy!
We didn't spend much time in the lobby, but it seemed to be hopping at all times, always a good sign.
Staff was excellent, with a special mention to Scot for his help with reservations, and to Jessie for her efficient front desk work and her smile.
On the down side, the elevators are an absolute nightmare, especially when staying on the upper floors. They are working on this, but until renovation is completed, you can read the entire Sunday paper while waiting.
I also found it bizarre that the great coffee brewed in the high end coffee maker in our room had to be served in paper cups, and that the glasses were all plastic. Perhaps I've lived in Europe for too long, but I didn't find that classy at all.
And finally, we did arrive early-mid-morning-but our room was not available until mid afternoon. A bit frustrating as we had booked a ten day stay.
Overall however, a really fabulous hotel, and we look forward to returning next year!

Room Tip: Upper floor rooms have balconies.
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenia S, General Manager at NYLO New York City, responded to this review, 4 December 2013
Dear Lisa B,

It is lovely to hear from you. It was our pleasure to have you stay with us. I am glad to know that you had a comfortable stay at our hotel. I have shared your feedback with my entire team so they may be properly addressed. Thank you for your generous compliments about the hotel's services, product and staff members.
I apologize for the inconvenience you experienced with the elevators. Your concerns will be passed onto our management team.

The team at the hotel and I look forward to welcoming you back soon.


Warm Regards,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about NYLO New York City

Property: NYLO New York City
Address: 2178 Broadway, at W 77th Street, New York City, NY 10024-6647 (Formerly On The Ave Hotel)
Region: United States > New York > New York City > Upper West Side , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#54 Business Hotel in New York City
#80 Family Hotel in New York City
#120 Romantic Hotel in New York City
#133 Luxury Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — NYLO New York City 4*
Number of rooms: 291
Official Description (provided by the hotel):
NYLO New York City blends NYLO’s signature urban, industrial design with the energy, color and fashions of New York’s Jazz Era, creating a comfortable, social and stylish hotel experience. Guests will appreciate the location’s convenient access to Manhattan’s business and leisure destinations, access to the residential amenities of one of New York’s best neighborhoods, and three highly fashionable bar and restaurant venues located within the hotel.Luxury guest rooms and suites feature all new custom furnishings; cutting-edge design in a warm palette of grays and blues paired with pops of vibrant color from accents such as hanging lamps and metal doors on storage cabinets and nightstands; and original artwork from local artists. Rooms also feature high-speed internet and the signature NYLO NYTE bed—the most comfortable in the industry. A number of rooms offer balconies and stunning views of the New York City skyline, Central Park and the Hudson River. ... more   less 
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Also Known As:
Hotel On The Ave
On The Ave Hotel
On The Ave Manhattan
Ave Hotel New York

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