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“Upper Westside gem.”
5 of 5 bubbles Review of NYLO New York City

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NYLO New York City
Ranked #176 of 467 Hotels in New York City
Certificate of Excellence
Ann Arbor, Michigan, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Upper Westside gem.”
5 of 5 bubbles Reviewed 14 July 2014

An overall excellent experience for our entire stay. The beds were magnificent. Hotel staff friendly and helpful. Hotel was clean and low key. We were completely happy with our view of Broadway and the terrace on the 16th floor was lovely.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Lee J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenia S, General Manager at NYLO New York City, responded to this review, 17 July 2014
Dear Lee J,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am pleased to note that you enjoyed the hotel overall. Thank you for your wonderful note on the hotel's services, the product and recognition of our staff. Your comments will be passed onto our entire team so they may be properly addressed.


The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,541 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (749)
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English first
Paradise Valley, AZ, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

NYLO provides a great home base for an upper west side stay in Manhattan. We've stayed twice, and each time our room was comfortable and fun. Great room views onto Broadway, terrific bar downstairs, and a fabulous roof top deck for morning coffee or evening wine. Lots of good restaurants in the neighborhood with just a short walk to the subway. Great staff too. They provide a place to print airline boarding passes and take care of business needs too.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Alison M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenia S, General Manager at NYLO New York City, responded to this review, 17 July 2014
Dear Alison M,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's product and services. Your comments will be shared with our entire team so they may be properly addressed.

The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Watertown, Connecticut
1 review
4 of 5 bubbles Reviewed 14 July 2014

Myself and my girlfriend who are both in the hospitality industry recently stayed for a quick birthday getaway... We were both amazed by the "hospitality" from all staff members we encountered... But even above that the enthusiasm and friendliness of Charles was refreshing to see. We entered at a high traffic time and he still went above and beyond to make us feel welcome, suggest drinks, and even help us with plans for the rest of the evening. Being in the hotel and hospitality industry I expect a certain level of service when I travel. The NYLO in NY met my expectations on all levels but Charles was definitely the highlight of an overall excellent experience... Thank You!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cittobelieveit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenia S, General Manager at NYLO New York City, responded to this review, 17 July 2014
Dear cittobelieveit,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to note that you enjoyed the hotel overall. Thank you for your wonderful note on the recognition of our staff member Charles. It is refreshing to hear that you had a pleasant encounter with Charles. Your comments will be shared with our team so they may be properly addressed and recognized.

The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LA
Level Contributor
80 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

I travel to NYC fairly often for business and I usually stay a Marriott however this time my office booked me at a new hotel. I'm happy to report that the NYLO is a delightful property that I will certainly stay at again in the future. The customer service was wonderful and the room was excellent. I was quite a bit delayed getting into JFK due to weather and night staff (headed up by night manager Alex and the desk clerk Habib) were so accommodating and kind. Alex added an upgrade to my room to make my difficult travel day end on an "up note". As to the room, I stayed in a penthouse suite and it was very spacious, very clean,comfortable and quiet. The room had charming decor with large terraces off both the living room and bedroom. I had a view of the city and the river- something you don't usually get with a NY hotel.There is a great bar in the lobby and a really fun common area which they call "the library". It has great comfy seating, a business center as well as a large flat screen TV in the entertainment area. There is also a nice restaurant attached to the lobby called Serafina (I believe), I didn't get a chance to try it but it has an eclectic menu. I'm happy to find another place to stay in NYC that I can feel good about recommending!

Room Tip: I highly recommend asking for a penthouse suite (I was on the 14th floor). The terraces afford wonde...
See more room tips
  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank daycavtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenia S, General Manager at NYLO New York City, responded to this review, 17 July 2014
Dear daycavtravel,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am extremely happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's services, product and recognition of our staff especially regarding Alex and Habeeb. Your comments will be shared with our entire team so they may be properly addressed.

The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, Rhode Island
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 July 2014

I travel to NYC frequently for business and I like to get out of midtown to the wonderful upper west side neighborhood. The NYLO NYC has great rates and great service. The rooms are clean and comfortable. The lobby bar is excellent. All in all - a great value for the price in the best neighborhood in NYC.

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank rdjaffe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenia S, General Manager at NYLO New York City, responded to this review, 26 July 2014
Dear rdjaffe,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to note that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's services and product. Your comments will be shared with our entire team so they may be properly addressed.

The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 9 July 2014

Constantly surprised by how friendly and helpful the staff was. Great location to walking around Central Park, and a quick cab ride to everything you'd need to see. If you drove in and need the peace of mind for your car, go ahead and valet. It was great to not have to worry about it during our stay

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sean F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenia S, General Manager at NYLO New York City, responded to this review, 10 July 2014
Dear Sean F,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to note that you enjoyed the hotel overall and you had a comfortable stay with us. Thank you for your compliments regarding the hotel staff! Your comments will be shared with our entire team so they may be properly addressed.

The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 9 July 2014 via mobile

NYC is littered with "4-star boutique" hotels, most of which are more than a little rough around the edges, not maintained, icky. NYLO NYC was 100% updated, great-looking, functional room. Friendly staff moved me away from jackhammers next door!

Stayed July 2014
Helpful?
Thank erikselz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenia S, General Manager at NYLO New York City, responded to this review, 10 July 2014
Dear redryderent,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's services and product. Your comments will be shared with our entire team so they may be properly addressed.

The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about NYLO New York City

Property: NYLO New York City
Address: 2178 Broadway, at W 77th Street, New York City, NY 10024-6647 (Formerly On The Ave Hotel)
Region: United States > New York > New York City > Upper West Side , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#54 Business Hotel in New York City
#81 Family Hotel in New York City
#122 Romantic Hotel in New York City
#129 Luxury Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — NYLO New York City 4*
Number of rooms: 291
Official Description (provided by the hotel):
NYLO New York City blends NYLO’s signature urban, industrial design with the energy, color and fashions of New York’s Jazz Era, creating a comfortable, social and stylish hotel experience. Guests will appreciate the location’s convenient access to Manhattan’s business and leisure destinations, access to the residential amenities of one of New York’s best neighborhoods, and three highly fashionable bar and restaurant venues located within the hotel.Luxury guest rooms and suites feature all new custom furnishings; cutting-edge design in a warm palette of grays and blues paired with pops of vibrant color from accents such as hanging lamps and metal doors on storage cabinets and nightstands; and original artwork from local artists. Rooms also feature high-speed internet and the signature NYLO NYTE bed—the most comfortable in the industry. A number of rooms offer balconies and stunning views of the New York City skyline, Central Park and the Hudson River. ... more   less 
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Also Known As:
Hotel On The Ave
On The Ave Hotel
On The Ave Manhattan
Ave Hotel New York

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