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“Nice location, good service”
Review of NYLO New York City

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NYLO New York City
Ranked #180 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 9 August 2014

Friendly and efficient staff, always attentive. The rooms and public areas seem to be recently refurbished. In the rooms however the closet and bathroom doors were old and worn. Comfortable king bed, wooden floor, nice decor, coffee maker, complimentary water bottles upon arrival. The room was clean and tidy, housekeeping kept it that way throughout our 6 nights stay. Maintenance fixed a displaced window without delay. Lovely rooftop terrace with a bar, nice Italian restaurant. Highly recommended.

Stayed: August 2014, travelled as a couple
Thank Roni H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenia S, General Manager at NYLO New York City, responded to this reviewResponded 11 August 2014

Dear Roni H,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments will be shared with our entire team so they may be properly addressed.

The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,348 - 4,354 of 5,337 reviews

Reviewed 8 August 2014

I loved the NYLO. It didn't feel touristy at all. It is in a lovely upper west side location that is close to shopping, dining,the subway and the west side highway. Great views from the bar area. Super functional and clean rooms. Super easy check in process. Clean and modern. I would stay here again in a heartbeat.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Adriancat27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenia S, General Manager at NYLO New York City, responded to this reviewResponded 11 August 2014

Dear Adriancat27,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am extremely happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's services and product. Your comments will be shared with our entire team so they may be properly addressed.

I am pleased to note that you will consider returning to NYLO NYC!
The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2014 via mobile

Stayed here during World Cup and the hotel had made special arrangements to have hi-def coverage on big screen TVs in the lobby. Nice touch! Room was small but nice industrial chic and very modern. Great location near Central Park. Excellent restaurant next door too.

Stayed: June 2014
Thank MATrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenia S, General Manager at NYLO New York City, responded to this reviewResponded 8 August 2014

Dear MATrank,

It was our pleasure to have you stay with us! Thank you for sharing your feedback of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's services and product. Your comments will be shared with our entire team so they may be properly addressed.

The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

This place was THE BEST place we stayed at... Friendly, clean, decent sized room, very well located, and best of all, has a roof top terrace that turns into a bar from 5pm!
We arrived here feeling very tired and not so fresh after travelling for about 40 hours, staff were friendly and courteous, and check in was easy and we were in our room so quick!
The room was PERFECT! Walk in to a short hallway, with wardrobe on one side, and bathroom on the other. The bathroom is well stocked with soaps, towels, cups and a REAL hairdryer!
A few steps from the bathroom is the main room, HUGE bed, plenty of space, desk, chair and cupboards to store everything and anything. There is a coffee machine, and pods and cups are refreshed daily. FREE wifi! HUGE windows! Air conditioning!
It was fabulous. We were on level 5 in a corner, not much of a view, but that didn't bother us, as it was so quiet!
The hotel is very well located, with a chemist on the corner, so many restaurants to choose from within walking distance, and fresh fruit and veg markets very close by as well. Anytime of the day or night, you could go and find many many options to eat and drink.
It is a short walk to the Museum of Natural History, Central Park, Riverside Park, about 20 minutes walk to Columbus Circle. We felt very safe walking around the area day or night, and had a great time exploring everything the city had to offer.
The hotel has balcony's available for everyone to use, and they offer great views! They also set up a bar up there from 5pm, and have live music in the main bar as well. Such a great atmosphere in this place, as it is more of a home than a hotel. The staff were so friendly too!!
The housekeeper was lovely and our room was spotless every day! She made sure to ask if we needed anything each day we saw her, and our room was always cleaned to perfection!
We stayed for 14 nights, and had no problems at all. Would live here if I could!

Room Tip: Corner room was great!
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank MandaBH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenia S, General Manager at NYLO New York City, responded to this reviewResponded 7 August 2014

Dear MandaBH,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am extremely happy to know that we were able to meet your expectations and you had a comfortable stay with us! Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments will be shared with our entire team so they may be properly addressed.

The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

We were so pleased with our stay here. The hotel staff is very courteous and eager to please. Our rooms were comfortable, cool, and had good hot water. The location is perfect to anything you need. We
will stay here again on our next visit.

Room Tip: We stayed on the 11th floor (905) on the back side and did not hear any construction noise going on...
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank katherine s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenia S, General Manager at NYLO New York City, responded to this reviewResponded 7 August 2014

Dear katherine s,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to note that you enjoyed your overall stay and the hotel. Thank you for your wonderful note on the hotel's services, product and recognition of our staff! Your comments will be shared with our entire team so they may be properly addressed.

I am pleased to note that you will consider returning to NYLO NYC! The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

Stayed a long weekend and this was a good choice. The location puts you in a neighborhood with real people, not the tourist herd. Staff was great, as was the bar, hi to Roberto. The building will not ever change, so do not expect plush, the elevators do work. We had a loft room which I would recommend, not a big room or bath, but big enough for two, the outside area was not cramped and seats and table made a nice space, the large windows made for a larger feel, and they opened. The noise on the 15th floor was ok, if you do not get a loft, the 16th floor has bar from 5 to 9 with outdoor seating. A little more attention to details on room would have probably got to a five. Book with the hotel, the only problems we noticed were people who used third parties, and could not decipher there billing, it was never the hotels fault. We were comped the Wi-Fi, and were given drink tickets for bar (the bar had just closed), after a difficult day of travel. If you prefer smaller hotels in converted buildings, i.e. Kimptons, you like NYLO.

Room Tip: Get a loft room
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  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank IHScout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenia S, General Manager at NYLO New York City, responded to this reviewResponded 7 August 2014

Dear IHScout,

It was our pleasure to have you stay with us! Thank you for sharing your feedback of your stay! I am happy to know that we were able to meet your expectations and you had a comfortable stay with us! Thank you for your compliments regarding the hotel's services, product and recognition of our staff. Your comments will be shared with our entire team so they may be properly addressed.

The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

Our daughter has lived on West 81st Street for several months now, so when we visit we've made a point of trying out different affordable hotels on the Upper West Side. We've hit some good ones and some not so good. NYLO definitely falls into the "good" category.

We were delighted by the very trendy urban industrial look of the NYLO, which carries over from the lobby and bar to the guest rooms. Our room (a superior queen) was lovely, sparkling clean, and certainly had ample room for the two of us. The bathroom was nicely appointed and very clean as well and included high-quality toiletries and a good hairdryer. 2 bottles of water were free and the Keurig coffee maker was a welcome site.

The staff at the check-in desk was very friendly and helpful and we were able to get into our room at 1 pm, even though official check-in time is 3 pm.

We enjoyed going up to the 16th floor rooftop terrace to have a snack and enjoy the view. There's lots of comfy seating up there and a bar that offers beer and wine (limited selection). We brought our own libations, which is suggested as the prices are quite high.

The area where NYLO is located is quite nice, with plenty of restaurants and shopping nearby. Parking in area garages overnight is a bit steep ($50-$55) but certainly not unexpected in that part of the city.

We booked through hotels.com, where we found a slightly lower price than on the hotel's website. The cost was excellent for the area and we would certainly come back to NYLO for another stay.

Room Tip: Don't buy the drinks at the rooftop terrace. A glass of white sangria was being offered at $12...
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank pat221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenia S, General Manager at NYLO New York City, responded to this reviewResponded 7 August 2014

Dear pat221,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's services, product and recognition of our staff! Your comments will be passed on to my team for whom it shall be a tremendous source of inspiration!

I am pleased to note that you will consider returning to NYLO NYC!
The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about NYLO New York City

Address: 2178 Broadway, at W 77th Street, New York City, NY 10024-6647 (Formerly On The Ave Hotel)
Phone Number:
Region: United States > New York > New York City > Upper West Side , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#54 Business Hotel in New York City
#80 Family Hotel in New York City
#120 Romantic Hotel in New York City
#132 Luxury Hotel in New York City
Price Range: £142 - £408 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NYLO New York City 4*
Number of rooms: 291
Official Description (provided by the hotel):
NYLO New York City blends NYLO’s signature urban, industrial design with the energy, color and fashions of New York’s Jazz Era, creating a comfortable, social and stylish hotel experience. Guests will appreciate the location’s convenient access to Manhattan’s business and leisure destinations, access to the residential amenities of one of New York’s best neighborhoods, and three highly fashionable bar and restaurant venues located within the hotel.Luxury guest rooms and suites feature all new custom furnishings; cutting-edge design in a warm palette of grays and blues paired with pops of vibrant color from accents such as hanging lamps and metal doors on storage cabinets and nightstands; and original artwork from local artists. Rooms also feature high-speed internet and the signature NYLO NYTE bed—the most comfortable in the industry. A number of rooms offer balconies and stunning views of the New York City skyline, Central Park and the Hudson River. ... more   less 
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Also Known As:
Hotel On The Ave
On The Ave Hotel
On The Ave Manhattan
Ave Hotel New York

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