Came to NYC to get married and chose the Hotel Wellington based on its location. We had read the reviews and read the rooms were small. That is an understatement. The bathrooms are so small you have to squeeze between the toilet and sink to get in the tub.
Next, the cable/satellite was poor. It's sad when you're in a restaurant and the television service is so poor you can barely make out the station.
But, worst of all, customer service. The night we were married we went back to our hotel room with a bottle of champagne. We had to ask for an ice bucket because they didn't have one in the room. We only had one glass, went down to get one and was told house keeping would bring them. They did. But, after pouring champagne in the glasses we had a knock on the door! It was house keeping demanding we give the glasses back!!!! She told us, "you need to give them back". Seriously?!?! I ended up closing the door on her. Called down to the front desk and got "Jim" the manager. He did apologize but then said, "this is so stupid it's funny". I said, no. We just got married! He told me to have a nice night. I said, after that? You kinda ruined it! No apology. Nothing. Will never stay there again. Ever!!!!!
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- Also Known As:
- Wellington Hotel Nyc
- Wellington New York City
- Hotel Wellington New York