I would have liked to give a better rating based on some of the fantastic staff I came across during my recent stay and the great location of the hotel. However a few elements have meant a change of mind. Arrival was fine and I managed to get a change of room upon request. Returning at 3 which is the normal check in time I was told that the room was not ready. The staff informed me to wait at the lobby.Sadly other guests in a similar situation were given vouchers for drinks while waiting. Not very nice given that we were all guests-why the preference?
The killer however was my watch which I forgot in the room the last hour before check out. I take my share of the blame for forgetting it but within 20 minutes I realised this and returned to reception where one of the staff was 'helpful' in trying to trace it for me. It would have been nice to have had honesty because I don't believe for a moment that the room had not been accessed when I checked out as I was again advised. After about 10 minutes of waiting I was told that the watch had not been found and at this point allowed to go check for it. Of course by then there was no watch. I know that I should have been more careful-I however felt quite disappointed especially knowing that in just 20 minutes someone had picked up the watch! I however hope that guilt unsettles the mean person who took what didn't belong to them to the point where they return it. I have already emailed the hotel and again there has been no response, hence my poor rating! JN
- Official Description (provided by the hotel):
- The Fitzpatrick Grand Central Hotel provides warm Irish hospitality in an elegant atmosphere. Situated on East 44th Street directly opposite Grand Central Terminal and close to Times Square, our location puts you in the middle of almost everything New York City has to offer. Our highly personalized service and very comfortable rooms and suites offer a great option for your next business trip, weekend getaway or family vacation. ... more less
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- Also Known As:
- Hotel Fitzpatrick Grand Central
- Fitzpatrick Hotel New York