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“Great Hotel, Overall Very Good Stay - Would Stay again”

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Hilton Garden Inn Times Square
Ranked #148 of 467 Hotels in New York City
Certificate of Excellence
Houston, Texas
Level Contributor
468 reviews
266 hotel reviews
common_n_hotel_reviews_1bd8 388 helpful votes
“Great Hotel, Overall Very Good Stay - Would Stay again”
4 of 5 bubbles Reviewed 19 September 2012

We stayed at the Hilton Garden Inn – New York Times Square for six nights during a leisure trip. This was our second trip to New York City, and we stayed just down the street at the Hampton Inn last time....so we already knew we liked the area.

The hotel had a great pre arrival experience for Gold and Diamond HHonors members. They reached out to see if we had any special requests (Diamond) and provided the requested high floor room with a view. We were on the tenth floor overlooking 8th Avenue. The check in process was quick and efficient. They forgot to give us our breakfast coupons and when we asked for them they said they would put them under our door overnight which they did. They also did not provide the normal welcome bottles of water, but we received a welcome basket the next night that had water and some nice snacks.

Most of the front desk staff was very friendly and helpful. We never used the concierge, as the front desk was more readily available, and friendlier. There was one front desk guy during the day that was lackluster at his best moment, but the rest of the staff was great...especially the daytime ladies.

There were cookies available in the lobby on weeknights (not weekends). They had coffee and tea available in the lobby till ten in the morning. Most Hilton Garden Inn’s have coffee and tea available 24-7, so this was a letdown when we came in late or slept in. They did not even keep the coffee out as late as breakfast hours, and the hot water was out several times. Also, they do not provide USA Today unless you go to the front desk and ask. That is quite a downgrade from delivering them to the room. These are really the only two things that were lackluster at the hotel, but they should really consider updating this.

On the first floor is business center with four pc’s and a printer. Since we were bike riding around New York, running in Central Park, and doing lots of walking, we did not check out the fitness center. The ground level lobby is small but does have seating. The elevators are not secured by key card, but they do have security at night that requests to see your key before going to the elevators.

The restaurant and bar is located on to the side of the lobby. As HHonors Diamond members the breakfast was included. We were offered our choice of the buffet or ordering off the menu. We split our days by ordering off the menu some days and eating the buffet other days. The buffet was much more limited than most Hilton Garden Inn’s (no eggs to order, no omelets, limited pastry and juices) but the touch of allowing us to order off the menu was a nice touch that made up for the limited buffet variety. Though the breakfast was free to us, it was something like $19 per person if you were paying....I would recommend walking a block or so and grabbing breakfast elsewhere if paying. The tables were rather cramped, and the staff ranged from excellent to barely passable.

The room we had was a typical King room with a nice work desk, ergonomic chair, sleep number bed, (I am not a fan of the sleep number, but that's a different conversation), and a comfortable chair. The room is of nice size for New York, and never felt cramped for two people. The rooms have nice HDTV’s. All rooms have a microwave and refrigerator and a comfortable climate control system. The AC blower can be left on for white noise. The rooms were spotless, smelled fresh and had nice pillows (feather). We had a bit of a challenge getting foam pillows the first night but when we persisted, they finally found some...somewhere and were friendly about it. The curtains do an nice job of blocking out light. We had nearly no noise from the city, other than the occasional siren.

The area has every type of dining and entertainment option you could ask for all within easy walking distance. Head across 8th and you are a block from Hells Kitchen. Also, Social Bar across the street had good drinks, reasonable prices, casual food, and friendly staff. The hotel has a rooftop bar, but the drinks are crazy expensive and the place appears to be very pretentious....not worth the visit! Central Park, Times Square, Broadway Theatres, multiple subway lines, Fifth Avenue, Diamond District, Empire State Building, Rockefeller Center,etc....all within a very easy walk.

We would absolutely recommend this location and would stay here again if we wanted to stay in the area for a personal trip. Room rates seemed appropriate for the area, especially with our corporate discount. Having also stayed at the nearby Hampton Inn in the past, I would feel comfortable choosing either of these hotels based on who has the best price at the time. All of these are very nice options and similar in their offerings.

Room Tip: Ask for a high floor room or you may feel / hear the subway noise.
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  • Stayed September 2012, travelled as a couple
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Helpful?
2 Thank pcsanity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Fairfax
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 18 September 2012

Convenient to theatre district, Hell's Kitchen and a good block away from Times Square (I tried to stay away from the more touristy places). Walked to the Javit's Center each day and really liked the lobby staff. The only thing I would improve would be asking the cleaning staff not to change the radio station each day! Will be back.

Room Tip: Top floor has extra noise of the air handlers. Street noise not too bad.
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FairfaxTravelerTrio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 September 2012

We just returned from a weekend in NYC. The HGI Times Square is in a great location, easy walk to Broadway, Times Square, Central Park, and subway stations. The staff goes out of their way to make sure everything is right with your stay, including follow-up email. We had a King room on the 10th floor. Clean room, flat scren tv, refrigerator, coffee maker. The restaurant, Pigalle, had an great breakfast buffet. We also ate dinner there one evening and it was excellent. There is also a rooftop bar with good views.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelbug725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerusalem
Level Contributor
89 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 18 September 2012

I stayed at this hotel while in on business in New York. Quick, efficient, and friendly check-in. Nice size room and bathroom. Comfortable bed with adjustable settings. I asked for a hypo-allergic pillow which room service delivered immediately. Quiet sleep, though the air-conditioning was very strong. Breakfast was varied and okay, though you can buy the same quality breakfast at nearby restaurants for half the price. Location is great for shopping and walking, a brief 10 minute walk from Times Square. Elevators can be slow at the busy times of day. The hotel stored my luggage on the last day, but will not store overnight due to security concerns. In summary, very good choice for location, quality, and level of service.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shimon53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bel Air, Maryland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 September 2012

Recently stayed two nights on Hilton Points. Received messages from the hotel staff ahead of time, asking about my needs and expectations. My requests were satisfied, no problems. Hotel staff were very accommodating. Everything worked in the room. Not total luxury, but very satisfactory, clean, and reasonable size for Manhattan. Hotel is in great location; short walk to Times Square, theatres, a zillion restaurants, subway, etc.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stamford, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 September 2012

Excellent location ... theater, restaurants, shopping, etc. just outside the hotel lobby. Great hotel amenities, including restaurant/bar, snack shop, and gym. Clean rooms and top-notch service. I would certainly recommend this hotel.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brett H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miramar, Florida
Level Contributor
101 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 16 September 2012 via mobile

All staff was helpfull and very kind. Ms. Lopes contacted me before the arrival and had a gift bag for us in our room. She is one of a kind and made our stay a memorable one. Next to the hotel is a restaurant and the hotel breakfast is served there. They have an excellent selection on the buffet.

The rooms are very clean and comfortable. The hotel location is perfect and you can acces the metro stations or buses very easy.

I recommend this hotel and praise the personnel that work there.

Stayed September 2012, travelled with family
Helpful?
1 Thank Floresmeyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Times Square

Property: Hilton Garden Inn Times Square
Address: 790 Eighth Avenue, New York City, NY 10019-7568
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#52 Family Hotel in New York City
#59 Romantic Hotel in New York City
#95 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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