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“Great experience.”

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Hilton Garden Inn Times Square
Ranked #144 of 468 Hotels in New York City
Certificate of Excellence
Reviewed 9 April 2014

We stayed here with my brother and his wife visiting from Australia. We found the hotel to be very pleasant and well located in Times Square. Our visit was made extra special by the attention we were given by Guest Experience Manager Joanna Butcher. Thank for everything, Joanna.

  • Stayed: April 2014, travelled with family
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3  Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded 12 April 2014

Hello Mike M,
Thank you so much for your review. It was my great pleasure to assist you during your stay and I am happy that your brother and his wife enjoyed their NYC experience!
Thank you for giving us opportunity to call you our guest and we will be looking forward to welcome you back one day!
All the best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (7,183)
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2,848 - 2,854 of 7,183 reviews

Reviewed 8 April 2014

HGI Times Square is located approximately 2 blocks from the center of all of the action. This hotel is centrally located in the Theatre District - extremely convenient for seeing a show. Check-in was quick and efficient, taking less than 5 minutes.
I get nervous with high-rise hotels with few elevators resulting in long wait times for elevators. This is not the case for HGI-TS. We only waited 1 minute each time we needed an elevator. I was extremely pleased with that.
I only have 2 suggestions. The fan of the heating/cooling unit in the room was somewhat loud. (This does not bother me however since I like "white noise" when I sleep.) Additionally, breakfast (for Gold+ members or those with vouchers) is served in the adjoining restaurant - Pigalle. Food was good however the service was average on the 3 mornings we ate. I would liked to have seen better service.
Overall, I would stayed at this hotel again and highly recommend this hotel to those visiting NYC!

Stayed: April 2014, travelled as a couple
1  Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded 12 April 2014

Hello Brian S,
Thank you so much for your review! I am happy to know that you enjoyed the location and your stay was a comfortable experience!
Please accept my apologies for noisy AC unit and lack of excellent service in the restaurant. I will make sure to address your comments with our engineering department as well as with restaurant management.
We will be looking forward to welcome you back on your next trip to NYC!
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2014

I would highly recommend the Hilton Garden Inn. The hotel was clean, the room was comfortable, the staff was cordial and helpful, and the location is excellent. Check-in and check-out procedures were timely and easy. One of my best stays in NYC, will likely stay here for all future NYC visits!

  • Stayed: April 2014, travelled with friends
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Wanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded 12 April 2014

Dear Wanda S,
I truly appreciate your wonderful review. It is great to know that your stay with us was a memorable experience and that our hotel will be a future destination for all your visits to NYC!
Until next time!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

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Reviewed 7 April 2014

The hotel is located in the Theater District a few blocks off Times Square on quieter 8th Avenue. Interestingly there was more noise heard from the hallway and nearby rooms than the street but it wasn't so loud or annoying. We had a room on the 14th floor with a wonderful view. There was plenty of room for 2 people and we had a microwave and refrigerator in our room. The staff are all extremely friendless and helpful. There is a small and reasonably priced convenience store on the premises and a pricier restaurant next door. There are plenty of coffee shops and a great grocery/food emporium nearby with excellent take-out food a a few tables to eat in. I would definitely stay there again

Room Tip: Get a corner room or upper floor
  • Stayed: April 2014, travelled with friends
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1  Thank MsBonVoyage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded 12 April 2014

Dear MsBonVoyage,
Thank you for taking time to submit your review! It is great to know that you found our hotel being conveniently located and you enjoyed comfort of the rooms as well as the view. I am happy that our staff was there when you needed them and I hope that we will get a chance to welcome you back one day!
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

I stayed at this HGI Times Square property last month for a few nights, and in general, it was a great stay and would consider staying here again in the future. The location is excellent as it is literally a block away from the subway station, and Times Square is just a few blocks away. If you are a broadway fan, the hotel is located closed to many theaters. There were plenty of restaurants in this area, as well as a major supermarket just a block away. The front desk staffs were mostly friendly and despite arriving before the check-in time, there was a room available.

However, I have one minor complaint, as they are really under-staffed in terms of their housekeeping team. For both days, I have to call front desk to request housekeeping service, and on my first day in NYC, I have to call the front desk multiple times. For day two, I actually left the hotel around 9am and when I returned at 3pm. The room was still not cleaned and I had to call the front desk again. Given how expensive NYC hotels are, not having enough cleaning staffs is not acceptable. This is becoming a common problem with all Hilton properties.

Other than the poor performance of the housekeeping team, it is a good hotel and I will come back again if the price is right!

  • Stayed: March 2014, travelled on business
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2  Thank Adrian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded 12 April 2014

Dear Adrian L,
Thank you for sharing experience on your recent stay with us. It’s great that your stay was a pleasant experience and location of the hotel was convenient to your points of interest and dining options. I am happy that our staff was able to accommodate early check in upon arrival.
I am sorry to hear that you have experienced challenges with housekeeping service and I will be sure to address your comments with their department.
We will be looking forward to welcome you back on your next trip to NYC!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2014

The best thing about this hotel for the cost is that it's located in great walking distance to nearby subway, Times Square and we found the staff very helpful and they even grabbed a taxi for us on our departing day. Rooms and bed were good. Will Stay again.

  • Stayed: December 2013, travelled as a couple
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1  Thank Reizo06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2014

I was very satisfied with my stay at Hilton Garden Inn Times Square.
The staff was very polite, the room was clean, the bed was VERY comfortable. The bathroom was clean too. They can store your baggage after your check out.
The only thing I don't liked: how it's possible on the 15th floor in our room to have window that we can completly open? It's scary.
Unfortinately the Roof Top bar is closed now, will open in May.

  • Stayed: April 2014, travelled on business
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1  Thank hrefa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this reviewResponded 11 April 2014

Hi There hrefa,

Thank you for taking the time to share your experience with the travel community. I am delighted to learn that we were able to exceed your expectations and provide you with a delightful stay. I am however, very disappointed to hear of the window being broken in your room, as our windows on the upper flaws have a security feature which prevents them from opening completely. I would appreciate if you could contact me directly to provide me with additional details including your room number so that I can have this quickly repaired.

We look forward to welcoming you back in the future.

Regards,
Tennile Boyd
Director of Guest Experience
tennile.boyd@hilton.com
646.710.5713

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Times Square

Address: 790 Eighth Avenue, New York City, NY 10019-7568
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#52 Family Hotel in New York City
#59 Romantic Hotel in New York City
#95 Business Hotel in New York City
Price Range: £128 - £380 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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