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“Trade Off - Just OK Hotel, Great Location”

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Hilton Garden Inn Times Square
Ranked #153 of 468 Hotels in New York City
Certificate of Excellence
Hong Kong, China
Level Contributor
320 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 702 helpful votes
“Trade Off - Just OK Hotel, Great Location”
Reviewed 30 April 2014

The Hilton Garden Inn Times square is an ok hotel. It delivers what it promises - nothing more and nothing less. Pitched towards business and budget tourists. We are both on this occasion so a good match.

Pros - easy to find (this is a plus for the smaller hotels in NYC), very very close to subway and Times Square action. 8th Ave is great for hailing a taxi. The porters and checkin staff were fabulous when tipped. The room was clean, the mattress was sleepable. Super fast free wifi.

Cons - it's an extraordinarily noisy hotel. Sitting on a busy avenue and street and right next door to a very active fire station. So much so that they give you ear plugs as part of the bathroom toiletry. The windows don't appear to be double glazed which doesn't help and the a/c runs either super hot or super cold. Ice machine on our floor didn't work. Add to all of this - the rooms in terms of furnishings and fitout is really tired and crying out for an urgent refurb into this decade. Having select staff and your luggage tickets prodding you for positive tripadvisor recommendations is not cool. I applaud them. But not cool.

Our weeklong stay was ok in the hotel. We'd hoped it would have been slightly more than that.

Recommend: Yes but only if they offer sensational rates and you've exhausted your alternatives first.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ThrillingMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, 1 May 2014
Dear ThrillingMe,
I would like to personally thank you for taking time to share your experience with other travelers. It’s good to know that the hotel location was to your satisfaction and the cleanliness as well the comfort of the mattress was to your liking.
I have to admit that I am disappointed hearing that your stay was only an ok experience. Our goal is to provide guest with a memorable stay and, as you can read other trip advisor reviews, we often accomplish this goal. I am sorry that we were not able to wow you with our service and hotel. I wish we would get a chance to address all your concerns during your stay here. Your feedback is very valuable as it will definitely help us improve our hotel and services.
I hope that maybe one day you will decide to give us another chance and stay with us again.
Best regards,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Haverhill, Massachusetts
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 April 2014

We stayed for one night at this hotel for a 2nd time and were NOT disappointed at all! The room was spacious with 2 queen-size beds and a lovely bathroom. The clean room was ready for us when we checked in at 1:20, even though check-in time wasn't until 3:00. I can't say more about this hotel other than it is a true gem in Manhattan!

Room Tip: Rooms on 5th floor and up do not have subway noise.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Patty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, 1 May 2014
Dear Patty S,
I am so happy to learn that we got a chance to welcome you back for the 2nd time to our property and create another memorable stay! It’s great that we were able to accommodate you with early check in and that you enjoyed comfort of the room.
We will be looking forward to your future stays!
All the best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 April 2014

We have visited New York on a few occasion and had never stayed here until our last visit. Good location with a less than five minute walk to Times Square. We didn't use the hotel services apart from using the business suite to print our boarding passes. The staff were friendly and we had no complaints about this hotel. We were on more of a budget this time which is part of the reason we chose to stay here but would definitely stay here again as we only really use the hotel as a place to sleep as you are out most of the day with lots to see. No problems with noise and the rooms were always clean.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vm90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, 1 May 2014
Dear Vm90,
Thank you for providing feedback on your recent stay with us. It’s great that you found our hotel conveniently located to all you points of interest and that your stay was a pleasant experience.
We will be looking forward to welcome you back soon!
All the best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 April 2014

It was a clean place-no bugs. Rooms were a little small-would need more space if stayed more than 2 nightts. Fast and efficient staff. Nice linens, the rooms looked like they could use some small maintenance like peeling wallpaper, etc. It was very close to get onto subway or grab a cab or walk to most of the big attractions. For the money, I wish we had stayed in a different part of NYC that was a little less dirty. The area had a lot of the touristy carts and stores and lots of trash outside in the street, etc. The windows did an excellent job of blocking street noise.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, 1 May 2014
Hello David M,
Thank you for sharing your experience on your recent stay with us. It’s good to know that your stay was overall a pleasant experience and that hotel location was convenient to your points of interest.
I hope that maybe one day you will stay with us again!

All the best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rutland, MA
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 April 2014

We have stayed here before and had no problem with booking another stay. The location is great near Time Square and restaurant row. Staff always friendly and helpful with suggestions and tips of the area. Rooms are clean, spacious and beds comfy. Lots of restaurants nearby and the theaters are within walking distance. Highly recommend if you are traveling into the city.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wookie418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, 1 May 2014
Hello wookie418,
I am so happy that we got a chance to welcome you back to our property and created another great stay! We will be looking forward to welcome you back soon!

All the best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwick, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 April 2014

Stayed here for a triple birthday celebration with my husband and two children (18 and 21). Fantastic hotel with very friendly staff always willing to help. Location was perfect only a 5 min walk to times square. Room was lovely and spacious with a great view. Free coffee/tea in the lobby every morning which was brilliant. A big thank you to Joanna who went out of her way to make our stay a special one with goodies in the room on arrival. Would definitely recommend this hotel and will most certainly be back.

Room Tip: Ask for a room on a high floor better views.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cordelia64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TennileB, Director of Guest at Hilton Garden Inn Times Square, responded to this review, 28 April 2014
Hi Cordelia64,

Once again I would like to extend to you the happiest of birthday wishes. I am honored that you chose to spend your birthday with us and Joanna was available to make your stay a memorable one. Thank you for the time you took to review us and your recommendation, we look forward to welcoming you again in the future.

Regards,
Tennile Boyd
Director of Guest Experience
Tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 27 April 2014

Thus hotel is ideally located by Times Square. The rooms are generous in comparison to other hotels in the area. Business area in the lobby providing free computer access and free wifi in the bedrooms. Staff are helpful & efficient.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dingle-fan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, 28 April 2014
Hi dingle-fan,

Thank you for your review of our hotel, I am delighted that you enjoyed our facilities, amenities and most of all the staff was available to assist you throughout your stay. We look forward to welcoming you back should your travels bring you back to NYC.

Regards,
Tennile Boyd
Director of Guest Experience
Tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Times Square

Property: Hilton Garden Inn Times Square
Address: 790 Eighth Avenue, New York City, NY 10019-7568
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#52 Family Hotel in New York City
#59 Romantic Hotel in New York City
#95 Business Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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