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“Great base for Girls' Weekend”

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Hilton Garden Inn Times Square
Ranked #141 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 4 May 2014

Staff was extremely friendly. Fresh, modern decor. Room was clean and comfortable. Internet was reliable. Refrigerator provided was very convenient. We were out sightseeing all day, so this room had everything we needed!

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Laura G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded 23 May 2014

Hello Laura G,
Thank you so much for taking time to share your experience with other travelers. I am very happy to hear that your stay was a pleasant experience and you found hotel and the amenities top your satisfaction.
I hope that if you decide to come back to NYC again one day our hotel will be destination of your choice!
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,855 - 2,861 of 7,250 reviews

Reviewed 3 May 2014

This was our first trip to NYC to see a Broadway show. I travel every week with my job and frequently stay in the Hilton properties because they are for the most part very reliable. Prior to our arrival I received an email from Joanna welcoming us to the hotel. I asked her for some recommendations for dinner and she suggested The Palm....it was fabulous. She was also helpful in providing us with some transportation options from the airport. The hotel was considerably more expensive then I am accustomed to paying for a Hilton Garden Inn but it's in the heart of The Theater District and Times Square. You are within walking distance to so many attractions. We were only there for 2 nights but managed to cram in a fantastic dinner, Broadway show, sight seeing around the city, a ferry ride past the Statue of Liberty and a carriage ride through Central Park not to mention other great meals at nearby restaurants. We will definitely be back again!

Room Tip: higher floors have less traffic noise.
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank Catbrown50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded 4 May 2014

Hello Catbrown50,
Thank you so much for your wonderful review! It’s great to hear that you had a great time in NYC and enjoyed your stay with us. It was great pleasure to assist you and I am happy that you enjoyed dinner at Palm and my transportation directions were helpful!
We will be looking forward to welcome you back in the future!
Until next time!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014 via mobile

This hotel, maybe not the cheapest hotel around but is situated perfectly for a visit in the big apple.
The service in the hotel is perfect.
The rooms are in a good size for a family with small kids.
Clean.

But not all is perfect. We had some issues that need to be noted.
1. If you get a rear facing room be prepared to see a brick wall 3 meters from the room window. I am aware that this is a common view in NYC but it still is something to be aware of.
2. I have read the reviews and requested a high floor for our room due to subway noises and we got a room on the 9th floor. We could still hear noises. Thankfully they were in a level that we could manage to sleep, maybe we were tired enough or the noises were not so bad.
3. The mattresses were too soft. Also this can be specifically in our room or maybe I could have requested to change the mattresses.

Conclusion: This is one of the best hotels in NYC as rated in TA and I would most certainly would stay in the hotel again. I would recommend however the following:
1. Request a roon in a high floor and preferably front facing window.
2. Book the room early amd this way the prices can be reasonable (for nyc).

Stayed: April 2014, travelled with family
3  Thank balli1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded 4 May 2014

Hello balli1972,
Thank you for taking time to share your thoughts on your recent stay with us. It’s good to know that you enjoyed hotel location and our rooms. Our goal is to provide out guest with the experience that exceed their expectations and I am sorry that you encounter few challenges during your time here. Please know that we always welcome our guest’s feedback during their stay as it gives us a chance to turn things around as well as improve our services. However it’s good to know that this experience did not negatively influenced your stay
If you will be planning on coming back and staying with us again please so not hesitate to contact me and I will make sure that this time it will be a memorable stay.
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

Although our stay didn't start out the best ( arrived at hotel after international flight at 11:30am) our room wasn't ready, they asked that we check back at 3pm, we wandered around times square literally around the corner ( much quieter area, be sure to request a floor 10-15) until 3pm came back to hotel, room still not ready waited until after 4pm and inquired again, the room they had set aside still wasn't ready but suggested a room on another floor, that was fine for us. They stored our luggage at no cost until room was ready. The room was spacious, staff friendly and very helpful. Location was perfect, grocery/deli across the street, restaurants and theatre within a 2-5 minute walk, times square less then 5 minute walk. Room had plenty of room to move about, bar fridge and microwave, 40 inch flat screen. Starbucks coffee and tazo tea in lobby every morning. Requested a 2pm late check out for our last day as we had an evening flight out of JFK, with bad weather and expected delays or possible cancellations we left a little earlier for the airport ( 1pm) while checking out they waived the late check out fee as we didn't stay until 12pm, thought that was very kind. Will recommend this hotel to family, friends and clients visiting the area.

Room Tip: Request room on higher floor if noise level is a factor ( very busy fire station next door)
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  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Love2Travel286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded 3 May 2014

Hello Love2Travel286,
Thank you so much for your review. I am happy to know that your stay turned out to be a pleasant experience and you enjoyed rooms and hotel location. I apologize for delay with your check in but it’s good to know that this incident did not negatively influence your stay!
We will be looking forward to welcome you back on your next trip to NYC!
Until next time!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

My wife and I stayed here for a week while on vacation. It is centrally located to everything, especially Times Square and other midtown locations. And that was not even the best part! The customer service was above and beyond, especially Christian at the front desk. When my wife and I decided to extend our stay an additional day, he helped to not only secure our same room, he also went above and beyond to get us the best rate available. We will surely stay here again and would recommend this place to anyone who appreciates location, value, and customer service!

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank TKfromATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded 3 May 2014

Hello TKfromATL,
I am truly touched by your wonderful review! First and foremost, thank you for choosing our hotel on your vacation trip to NYC. It’s great to know that our goal to provide our guest with memorable experience and exceptional customer service was accomplished during your stay. I will make sure to share your wonderful comments with my team and extend your compliments to Christian!
Thank you for giving us opportunity to call you our guest and we will be looking forward to welcome you back one day!
Until next time!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2014

Great location, wonderful staff, the bellman was the best guy to have around when you need to have your questions answered quickly. The bar/restaurant next door is very nice option; though there are plenty of eating/drinking places within walking distance, it is Manhattan!

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank Maharshi U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded 3 May 2014

Dear Maharshi U,
Thank you so much for sharing your experience with travel community! It’s great to know that you enjoyed hotel location and that our staff was there when you needed them to answer your questions. I am happy that you enjoyed dining experience next door as well as in the neighborhood.
I hope that we will get a chance to welcome you back one day!
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2014

My girlfriend and I stayed here on our last night while spending a long weekend in NYC. We spent a couple nights at another hotel and a couple nights at a family member's before coming to the Hilton Garden Inn Time Square. After checking in and getting in the room, I was pretty remorseful that we hadn't stayed here the whole time! From check-in to check-out, the service was impeccable with the staff going out of their way to make our stay perfect. At check-in we were giving 2 vouchers for free bottles of water at the gift shop and when we got to the room there was a gift bag waiting for us with a few snacks and more water, just outstanding. Our room was on the top floor with a great view of the city skyline and the Hudson. The room was very spacious equipped with king bed, reading chair, desk, and very nice flat screen TV. The bathroom was also very nicely updated with a large tub and big sink. There was also a very big closet which had more than enough room for all of our bags. The bed was extremely comfortable with quality linens. The room was also spotless and probably the cleanest I've stayed in NYC. The business center was also a great convenience as we had to print our boarding passes before we checked out. Unlike the other hotel we stayed, getting on the internet and printing was free. There was also free wi-fi in the rooms which worked very well. The location is outstanding as well if you want to check out a lot of Manhattan. Times Square is about 3 blocks away, Central Park was a 10 minute walk, and Broadway about the same. It's also only a few blocks from the S train which gets you to grand central quick and from there you can get just about anywhere in NYC. I really can't say enough good things about this place as it was one of the most enjoyable hotel stays I've ever had. There's no doubt in my mind that the next time we visit NYC, we will definitely be staying at the Hilton Garden Inn Times Square.

Room Tip: Try to get a room on the top floor, or highest floor available. You'll get a much better view.
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank wojo15jg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded 1 May 2014

Hello wojo15jg,
Thank you so much for your wonderful review! I am so happy that our goal to provide our guests with a memorable stay and wow them with amazing service was accomplished during your stay! It’s great that you enjoyed hotel location and comfort of the rooms as well as hotel amenities.
We will be looking forward to welcome you again on your future trip to NYC!
Until next time!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Times Square

Address: 790 Eighth Avenue, New York City, NY 10019-7568
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#52 Family Hotel in New York City
#59 Romantic Hotel in New York City
#95 Business Hotel in New York City
Price Range: £122 - £385 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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