We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hilton Garden Inn Times Square
Ranked #147 of 467 Hotels in New York City
Certificate of Excellence
Tel Aviv, Israel
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great location.”
Reviewed 17 May 2014

The hotel is located less than a minute walk from Time square.
The rooms are very comfortable and not small for New York standards.
The staff is very helpful. We checked in the minute we arrived and all of our requests were met.
I hate to mention it but the room wasn't very clean. The day we arrived, there was a hair on
the toilet seat and when I told the cleaning lady, she just wiped it off with a towel.
My kid dropped the remote control under the bed and he found an old tissue.
But, we did liked our stay in this hotel and probably will stay there again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Star D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, 20 May 2014
Hi Star D,

I am truly sorry for the challenges you experienced, we pride ourselves on our cleanliness and service so I am very disappointed to her of these. I would very appreciative if you could contact me directly and provide me with your room number and dates of stay so that I may properly address your concerns to ensure that they are not repeated.

Despite these challenges, I am glad that overall you enjoyed your stay with us and I look forward to welcoming you in the future.

Regards,

Tennile Boyd
Director of Guest Experience
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

6,860 reviews from our community

Traveller rating
    3,739
    2,432
    478
    127
    84
See reviews for
2,093
2,364
354
797
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,334)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Dundee, Scotland, United Kingdom
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 May 2014

Fantastic hotel. Hotel staff were very helpful and friendly. Room was a good size with plenty of room. 2 of our 3 rooms were not ready when we arrived and we were given 2 breakfasts each in the adjoining restaurant for our trouble. This hotel is ideally situated for Times Square and the theatres. Lots of nice resturants nearby. Would definitely recommend this hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shirley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, 20 May 2014
Hello There Shirley M,

First let me apologize for your less than perfect arrival experience, however I am delighted that the team was able to turn it around. I would also like to thank you for your understanding and patience while we prepared your rooms, but also for taking the time to share your experience with the travel community.

We are truly grateful for your recommendation and we hope to welcome you back in the future.

Regards,

Tennile Boyd
Director of Guest Experience
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midlands
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 May 2014

We stayed here a week, very comfortable large bed. Very convenient position just off Times Square, near to everything.
Easily controllable heating/ cooling
Very helpful staff especially the doormen. Housekeeping was excellent.
Good value for money. Slightly disrupted by the noise at times but we were only on floor 5, not bad enough to ask for a room change. If your a light sleeper maybe ask for a room on a higher floor.
I would recommend this for first time travellers to New York who want a good value hotel

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MidlandsTeddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, 20 May 2014
Thank you MidlandsTeddy, for reviewing our hotel and sharing your experience. I am pleased that you had an enjoyable stay and found the accommodations to your satisfaction.

We look forward to welcoming you back in the future.

Regards,
Tennile Boyd
Director of Guest Experience
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edgewood, Kentucky
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 16 May 2014

I had an excellent stay in Hilton Garden Inn Time Square Hotel. The breakfast buffet has lots of options, including egg whites and other healthy options as well. The security at the hotel is solid all the time. The rooms are quite big enough compared to NYC Manhattan Hotels. The internet was reliable through out of my stay.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Koushik M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, 11 June 2014
Dear Koushik M,

Thank you very much for your review. We always strive to provide our customers with wonderful customer service and an exceptional experience for their stay in New York City, and are happy you experienced this! I am pleased you found your room comfortable, and the complimentary wifi reliable. We hope you choose to stay with us again!

Best,
Tennile Boyd
Director of Guest Experience
Hilton Garden Inn Times Square
Tennile.boyd@hilton.com
646.710.5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falmouth, United States
1 review
Reviewed 16 May 2014

Pleasantly surprised. Compared to most Manhattan hotels in this price range, the rooms were good size - well over 200 square feet. Service was good. Rooms clean. Restaurant decent. Adjacent valet parking garage convenient $42/night through hotel. Close to theater district and Times Square.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Shaun M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, 19 May 2014
Hi Shaun M,

Thank you for taking the time to review our hotel. I am glad that you found the overall experience pleasant and was able to enjoy the benefits of our partnerships with the restaurant and adjacent garage.

We hope to welcome you back and if I can ever be of any assistance please feel free to contact me directly.

Regards,

Tennile Boyd
Director of Guest Experience
646.710.5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Des Moines, United States
1 review
Reviewed 16 May 2014

The Hilton Garden Inn at Times Square is not only very convenient to all the attrations that are NYC, but the service is great! Friendly and helpfull staff make this the place to stay. Theatres are around the corner and restaurants close by are abundent.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, 11 June 2014
Dear Chris S,

Thank you for taking the time to write a review for our hotel. We always strive to give our customers a 4-star customer experience, and are glad you found this to be true during your stay. I am happy to learn that you utilized our proximity to your advantage to visit various NYC attractions and restaurants. I hope that we can welcome you again in the future!

Best,

Tennile Boyd
Director of Guest Experience
Hilton Garden Inn Times Square
Tennile.boyd@hilton.com
646.710.5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 May 2014

In the heart of the theatre district, just off Times Square, this jewel with its warm, caring staff is THE place to stay. Nearby subways take you anywhere you want to go; restaurants/coffee shops abound. Hotel is always clean and bed-bug free. It's like coming home.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, 11 June 2014
Dear Steve S,

I would like to personally thank you for taking time to review our hotel. Our goal is to provide all guests with a “perfect 10” experience, and I am thrilled to learn that your stay embodied this goal’s objective! We look forward to continuing this top-notch experience for you, and welcoming you home again.
Best,
Tennile Boyd
Director of Guest Experience
Hilton Garden Inn Times Square
Tennile.boyd@hilton.com
646.710.5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
Hilton Times Square
Hilton Times Square
#104 of 467 in New York City
4.5 of 5 bubbles 6,559 reviews
Midtown
Crowne Plaza Times Square Manhattan
Crowne Plaza Times Square Manhat...
#190 of 467 in New York City
4.0 of 5 bubbles 9,313 reviews
Midtown
DoubleTree Suites by Hilton Hotel New York City - Times Square
DoubleTree Suites by Hilton Hote...
#171 of 467 in New York City
4.5 of 5 bubbles 7,752 reviews
Show Prices
Show Prices
Show Prices
Midtown
Hampton Inn Manhattan-Times Square North
Hampton Inn Manhattan-Times Squa...
#166 of 467 in New York City
4.5 of 5 bubbles 5,240 reviews
Midtown
The New Yorker A Wyndham Hotel
The New Yorker A Wyndham Hotel
#272 of 467 in New York City
4.0 of 5 bubbles 10,980 reviews
Midtown
Hilton Garden Inn New York - Times Square Central
Hilton Garden Inn New York - Tim...
#140 of 467 in New York City
4.0 of 5 bubbles 1,381 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Times Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Times Square

Property: Hilton Garden Inn Times Square
Address: 790 Eighth Avenue, New York City, NY 10019-7568
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#52 Family Hotel in New York City
#59 Romantic Hotel in New York City
#95 Business Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Odigeo, Hilton Hotels Direct, Ebookers, Southall Travel, Hotels.com, TravelUp, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, getaroom.com, HotelQuickly and HRS so you can book your Hilton Garden Inn Times Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing