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“Great Location and Friendly Staff”

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Hilton Garden Inn Times Square
Ranked #146 of 467 Hotels in New York City
Certificate of Excellence
Chicago, Illinois
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Location and Friendly Staff”
Reviewed 9 July 2014

Visiting NYC for a holiday and Broadway show weekend, we found this property to be a wonderful find. Located in the middle of the theater district and right at the 8th Ave Subway, it could not be more convenient.

The room was good size for a New York hotel and there was a wide array of restaurants to choose from.

Would definitely visit again.

Room Tip: Ask for a higher floor to avoid street noise
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  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, 10 July 2014
Hi GaryC,

Thank you for taking the time to review our hotel. I am thrilled that we were able to maximize your holiday by providing you with a pleasant and enjoyable hotel stay.

We look forward to welcoming you back.

Regards,
Tennile Boyd
Director of Guest Experience
646.710.5713
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Cape Coral, United States
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 July 2014

We had stayed here about a year ago and were favorably impressed. Not so this time. In the work-out room, all the treadmills were out of order. The hotel's answer was to give us a pass to a health club around the corner, which happened to be closed for the July 4 holiday for the duration of our stay. Only three elevators, and one was out of service, making for very long delays. The hotel is literally next to a fire station, so expect sirens off and on all day and night. The hallways were very noisy with doors constantly slamming. Granted the location is great for Broadway, but for over $250 a night, there are better places to stay in the area. Unlike some other reviews, we enjoyed Pigalle for dinner.

Room Tip: Try and get a room that is on the opposite side from the fire station. Get a high floor as well for...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Paul R G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, 10 July 2014
Hi Paul R G,

Thank you for taking the time to share your experience with the travel community. We greatly apologize for the unnecessary frustrations you experienced. Our goal is to meet and exceed every guests' expectations and we are terribly sorry we failed to do so on your visit. As you have stayed with us in the past, you are aware that we are capable of providing a wonderful experience. We hope that you would consider staying with us in the future. Please feel free to contact me directly if I can ever be of any assistance.

Regards,
Tennile Boyd
Director of Guest Experience
646.710.5713
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 9 July 2014

Terrible The mattress had a hole in it ... as you lay one or two hours, it was like sleeping in a hammock or something. I complained twice (stay there three nights) to reception and nothing was done. It was the third time I was there, and it was very disapointing.

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank Maumau_RJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, 10 July 2014
Dear Maumau_RJ,
Thank you for taking time to share your feedback with travel community. I am extremely disappointed to know that we fell short on our goal to create a memorable stay for you and that your concerns in regards to the bed mattress were not properly addressed. I will make sure to share your thoughts with my team so we can improve our services and I truly hope that maybe one day you will decide to give us another chance to make up for this experience.
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hillsdale, Michigan
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 8 July 2014

The room was clean. The staff was very accomodating. Location within blocks of Times Square, Rockefeller Center, broadway, subway, restaurants and lots of shopping opportunities. The attached restaurant, Pigale's is expensive and forget the breakfast buffet...not worth the $22.00. No refill on soda pop at dinner. We would stay at this hotel again.

Room Tip: Above 3rd floor...other guest complined of subway loud noise on lower floors.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Lilacinspring1919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, 10 July 2014
Thank you for your review, I am delighted that you enjoyed the hotel and you would stay with us again, however I would like to apologize for your breakfast experience at Pigalle. I will be certain to share your comments with them. On your next visit, if you are looking for recommendations for breakfast or any other meal, feel free to ask us, we are huge foodies.

Hope to see you soon!!!

Tennile Boyd
Director of Guest Experience
646.710.5713
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 July 2014

I'm tired of getting very little in return for the astronomical rates. My expectations for NYC are extremely low as clean rooms are hard to come by in the area. 6 hotels in 6 months later, I think I have finally found my go-to spot in NYC.This HGI is in an extremely convenient location at 50th and 8th, rooms are large by NYC standards, and most importantly, CLEAN. None of the frou frou crap and none expected as this is HGI afterall. At $250/night, it isn't cheap but certainly worth it's price tag compared to other hotels with similar price tags..

A few knocks -- I was on the 6th floor and could still hear EVERYTHING that was happening on the street (honking, truck engines, sirens, etc). The bellman was rude, had absolutely ZERO customer service, and was a blemish to an otherwise great stay.

Stayed July 2014, travelled on business
Helpful?
1 Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, 10 July 2014
Hi Mary L,

I am simply thrilled that after so many failed attempts we were able to provide you with proper NYC hotel experience. We look forward to welcoming you back and I will be sure to address the bellman. If there any details in regards to the encounter that you would like to provide me, please feel free to contact me directly.

Regards,
Tennile Boyd
Director of Guest Experience
646.710.5713
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Lansing, MI
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 July 2014

Wonderful location and very friendly service. Not sure I would buy the breakfast package again (buffet eggs inedible) but the free wifi was a good perk. On first look very modern, but on closer look a typical horrible NYC paint job on baseboards, etc. Also pretty icky grout around bathtub. My deadlock did not work either before or after I asked concierge to have it fixed - a little disconcerting in NY. However, I would stay there again. Price is right, room good sized for NYC.

Room Tip: It's New York, no matter where you are you will hear noise.
See more room tips
  • Stayed June 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank ProfMellie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, 10 July 2014
Hello ProfMellie,
Thank you for taking time to review our hotel. I am happy to know that your stay with us was overall a pleasant experience. I am sorry to hear that there were some challenges with your deadlock as well as condition of the bathroom but I am happy to know that you will be considering staying with us in the future.
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Federal Way, Washington
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2014

Staff was very friendly and helpful. Beautiful hotel. Too bad there are TWO Garden Inn hotels in the same proximity. I mistakenly went to the wrong hotel to begin with. The staff was very eager to accommodate.

  • Stayed May 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank tecee66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, 10 July 2014
Great hotel
Staff was very friendly and helpful. Beautiful hotel. Too bad there are TWO Garden Inn hotels in the same proximity. I mistakenly went to the wrong hotel to begin with. The staff was very eager to accommodate.
Hello tecee66 and thank you for your review. I am so happy to learn that you found our staff being helpful and eager to accommodate and that you enjoyed the hotel.
I hope that we will get a chance to welcome you back one day!
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Times Square

Property: Hilton Garden Inn Times Square
Address: 790 Eighth Avenue, New York City, NY 10019-7568
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#52 Family Hotel in New York City
#59 Romantic Hotel in New York City
#95 Business Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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