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“Great hotel around the corner of Times Square”

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Hilton Garden Inn Times Square
Ranked #154 of 466 Hotels in New York City
Certificate of Excellence
Heerlen, The Netherlands
Level 6 Contributor
110 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great hotel around the corner of Times Square”
Reviewed 5 August 2014

We really enjoyed our stay here.
Large very clean rooms, we had two with a connecting door.
Wifi is free and very good. The room got cleaned every day. NY is noise but the level here was ok.
Around the corner you will find Times Square, Central Park is very close.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank PBTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, 7 August 2014
Hello PBTN,
Thank you for taking time to share your experience. It’s great to know that your stay with us was enjoyable experience and we hope to get a chance to welcome you back one day!
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,008 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,362)
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English first
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 August 2014

This is a nice hotel with a great location in the theater district of Broadway. Free wifi in room. Walking distance to Times Square. Close to restaurants and theaters. Subway station walking distance. Rooms were large, clean and comfortable. Personnel was very helpful. Good view and great service. We would definitely stay there again.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Edgar H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, 7 August 2014
Dear Edgar H,
Thank you for taking time to review our hotel. It’s wonderful to know that your stay with us was a great experience and that hotel location was convenient to all your points of interest.
We will be looking forward to welcome you back one day!
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent, England
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 5 August 2014

Was very impressed with this Hotel. Central location, room was big, clean, and very comfortable. Emailed ahead, and asked for higher room due to reading on tripadvisor re subway noise on lower floors, and got just what I asked for we were on floor 12. The bed was HUGE and the most comfortable bed that we had slept in during our journey through Canada and America. When I emailed Joanna B. Guest relations re high floor, and mentioned this trip was to celebrate my husband's 60th birthday, when we arrived at the Hotel, in the room was a birthday card and a bag of "goodies" for my husband. Lovely, thoughtful touch. Much appreciated. Would highly recommend this Hotel. As for staff being friendly, it depended who was on duty, but heh, this is New York where most people are in such a rush, they don't have time for pleasantries! In all we had a absolutely fabulous time in New York, and it was a pleasure to come back in the evening to our lovely room. Yes there is a Fire Station next door, but it really did not affect us, or our sleep - after all this is New York a City that never sleeps! If we come back to New York, we would definitely stay at this Hotel. Loved it and New York.

Room Tip: Choose a higher floor, if possible.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank brendy711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, 7 August 2014
Hello brendy711 and thank you for taking time to review our hotel! It’s great to know that your stay with us was a memorable one and we were able to create unforgettable moments for your husband’s 60th Birthday. It was a great pleasure to assist you and we will be looking forward to your future stays!
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2014

Hotel was excellent, bathroom kind of small but we managed. Donald was great in helping us find great restaurants and welcoming us to NYC. One gentlemen working the front desk was not very nice. We stayed on the 2nd floor and you can hear the subway trains throughout the night. We would definitely stay again but would request a higher floor.

Room Tip: Request a top floor
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Marle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, 7 August 2014
Hi There Marle C,

Thank you for taking the time to review our hotel. We want to ensure that all of our guests have a memorable experience and I am thrilled that Donald was able to help create that experience during your stay with us.

I would like to apologize on behalf of the staff member who wasn't very nice, I would be more than happy to address this with him. Please feel free to contact me directly to provide me with additional details.

Regards,
Tennile Boyd
Director of Guest Experience
646.710.5713
Tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Lafayette
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2014

My family stayed at the Times Square Hilton this past weekend in order to see two shows (Cabaret and Matilda - both fabulous!). Wonderful place to stay - great service in all areas! Extremely comfortable beds and rooms. Only problem was room service stops serving at 10 pm, which is inconvenient when so many people are heading back to their rooms following a show. On the good side, Applebees was right off the entrance and had food ready for us to take back up to our room in 15 minutes. Would stay there again, with no question!

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank CarolWestLafayette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, 7 August 2014
Hello CarolWestLafayette and thank you for your review. It’s great to know that your stay with us was a memorable experience. I am sorry that you were unable to utilize room service option but it’s great that you found alternate dining option in the neighborhood.
We will be looking forward to welcome you back on your next trip to NYC!
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
Level 6 Contributor
193 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 4 August 2014

This is a great hotel in a perfect location. You are walking distance to just about everything and if you don't feel like walking too far, the subway is right across the street. The rooms were spacious and the staff was very friendly and helpful. Would definitely stay again!

Room Tip: Ask for a room on a higher floor for less noise.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Danielle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, 7 August 2014
Thank you for taking the time to share your experience with the travel community. I see you were able to maximize on our convenient location by walking to many attractions enjoying the city the way many NYs do.

We look forward to welcoming you back, please do not hesitate to contact me if I can be of any assistance.

Regards,
Tennile Boyd
Director of Guest Experience
646.710.5713
Tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Johns, United States
1 review
Reviewed 4 August 2014

This is a Great Hotel with Great Service and HUGE rooms compared to other New York City hotels. Location is excellent and convenient for anything you are looking to do New York City. I would highly recommend this hotel for your stay in the Big Apple.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Giles F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, 7 August 2014
Hi Danielle C,

Thank you for your wonderful review, I am pleased that we were able to provide you with a great stay. We look forward to welcoming you back, if you need any assistance please feel free to contact.

Regards,
Tennile Boyd
Director of Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Times Square

Property: Hilton Garden Inn Times Square
Address: 790 Eighth Avenue, New York City, NY 10019-7568
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#52 Family Hotel in New York City
#59 Romantic Hotel in New York City
#95 Business Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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