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“Great location, nice place to stay”

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Hilton Garden Inn Times Square
Ranked #152 of 467 Hotels in New York City
Certificate of Excellence
Columbia, South Carolina
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location, nice place to stay”
Reviewed 24 August 2014

Stayed here for 4 nights while in NYC. It's very conveniently located to Times Square and several different subway stations. We stayed in the 2 queen bed deluxe room and felt like we had plenty of room. It also had a mini fridge and microwave, which was nice. Hotel seemed clean, and the staff was very friendly and helpful.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Amanda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, 25 August 2014
Hi there Amanda G and thank you for your review. It’s great that you found hotel to be conveniently located and you enjoyed comfort and amenities of our rooms.
We will look forward to welcome you back one day!
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,060 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Washington DC
Level 4 Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 24 August 2014

We were looking for a newer, clean hotel within walking distance of some of the major sights but not to be overwhelmed with the city the minute we got out of the door. We have two elementary aged children so we wanted to be close to their expected favs..the AG store and M&M store. We were pleased with the location, with parking next door (40 plus no in and out privileges), and with the hotel itself. We did not want a hotel that had too many exciting features (pool etc) because the point was to enjoy the city, not a hotel room.
Cleanliness. Always a concern for me. It was clean and relatively new. The bathroom had clearly been renovated, judging by the older door frame, but it was in great shape (and I am a stickler for dirty grout and odd smells, one step away from buying one of those black lights). The beds and pillows were firm and comfy and we appreciated the mini fridge for our leftovers.
Noise. Best part of the sleep was the lack of noise from the Air Conditioner. The A/C was AWESOME in terms of noise! It did not kick on and off all night...just stayed steady and cool. Why can't all hotels figure this A/C trick out? We were on the 9th floor and aside from the sirens, we did not hear the city traffic. Great views of city nightlife for our kids' first visit to the Big Apple.
In General. The staff was friendly and helpful. All in all this fit our needs of being a safe, clean, pleasant place to stay close to Times Square for a family of four.

Room Tip: Higher up the better! We were OK with a street view room on the 9th floor in terms of little street...
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  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ArlingtonMom30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, 25 August 2014
Dear ArlingtonMom30,
Thank you for your wonderful review. It’s wonderful to know that you and your family enjoyed time in NYC and found hotel to be conveniently located and well appointed.
I hope that if you will be planning next trip to NYC you will stay with us again!
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Rapids
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 24 August 2014

Great location. Excellent staff, especially front desk. Customer service professional, prompt, courteous. Rooms are well appointed, comfortable and courtesy internet really appreciated. (fitness center had several stations not in working order)

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Charles K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, 25 August 2014
Hello Charles K,
Thank you so much for your wonderful feedback. It’s great to know that our staff provided you with the exceptional service and you enjoyed convenience of location as well as comfort of our rooms. I apologize for the fitness equipment being out of order as we are in the process of changing the machines.
We will look forward to welcome you back one day!
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
89 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 24 August 2014 via mobile

Nicely located in close proximity to all Broadway has to offer. Basic, comfortable accommodation, clean, well maintained and first rate service from the bell staff, concierge and front desk. Make sure to use the concierge. They will offer valuable advice and can help you book shows and dining. The hotel offers reasonable parking for Manhattan at around 20% less than finding parking on your own.

Stayed August 2014
Helpful?
Thank TravelAshler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, 25 August 2014
Hello TravelAshler and thank you for reviewing our hotel. It’s great to know that our goal to provide our guests with memorable stay was accomplished and I hope to welcome you back on your next trip to NYC!
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peculiar, Missouri
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 August 2014

Have stayed here twice while on weekend getaways to see some shows & take in the sites. Excellent location close to Times Square but away from the chaos. Within walking distance to many theatres, Hell's Kitchen, Restaurant Row, Rockefeller Center, Ed Sullivan Theatre, & Radio City Music Hall. Also subway stations very close and a Gray Line office across the street. Rooms are clean, decent size, and quiet. Staff very professional & courteous. Look forward to many more visits in the future.

  • Stayed August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Skeetscat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, 25 August 2014
Hello Skeetscat and thank you for choosing out hotel as a destination for your weekend gateways. It’s great to know that location is convenient to your needs and that you enjoy comfort of our rooms and professionalism of our staff.
We look forward to your future stays!
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton,Florida
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 August 2014 via mobile

Very average hotel. Rooms are small. Service in hotel is only fair. Great location however for subways and Broadway shows. Probably would not stay here again. Stayed here last December and for the rate it was a good bargain. However in June it was more expensive than seem to be as nice.

Stayed June 2014
Helpful?
Thank Davef1027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, 25 August 2014
Dear Davef1027,
Thank you for taking time to share your experience with travel community. It’s good to know that you found hotel location to be convenient to your needs however It is unusual to hear that our rooms are small as we are well known for our oversized rooms and exceptional service. I am very sad to hear that we failed to provide you with this experience. I understand your concern in regards to difference in the rate however our rates fluctuate and are based on season and events that are on in NYC.
I hope that maybe one day you will give us another chance!
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 24 August 2014

Excellent location. Walking distance from broadway, central park and macy's. we stayed for 4 nights with family. The rooms are large by new york standards..but quite basic. You do have free wifi and coffee machine in the room, other than that its fairly basic. Beds are comfortable and there is no view to talk about. This place is all about location and to be honest with the city buzzing outside, why would you want to spend time indoors. Avoid the breakfast at the bistro next door which is connected to the hotel. We had a terrible experience. their breakfast was pricey and the food they got us was cold. Ask for the Hilton VIP access pass when you checkin and you will be entitled to some sweet discounts at the restaurants around new york.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Ash2501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, 25 August 2014
Hello Ash2501 and thank you for taking time to review our hotel! It’s great to know that you enjoyed hotel location and comfort of our rooms. I am sorry to hear that the experience in the attached restaurant was not the best one but it’s great that you took advantage of the restaurants offer provided by Hilton Grand Vacation club.
We will be looking forward to welcome you back one day!
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Times Square

Property: Hilton Garden Inn Times Square
Address: 790 Eighth Avenue, New York City, NY 10019-7568
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#52 Family Hotel in New York City
#59 Romantic Hotel in New York City
#95 Business Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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