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“Best surprise Boutique hotel in Manhattan!”
Review of Moderne Hotel

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Moderne Hotel
Ranked #74 of 467 Hotels in New York City
Certificate of Excellence
Charlotte, North Carolina
Level 1 Contributor
4 reviews
“Best surprise Boutique hotel in Manhattan!”
Reviewed 16 December 2013

Wow!i travel to trade shows about 15-20 times a year. December in Manhattan could be a nightmare but The Moderne Hotel was over and beyond any expectations. The rooms are cleaned and folded down everyday in a rice timely manner. The hotel is very Art Deco and although the rooms are small they have designed the rooms in an efficient manner. Very functional. Each room has an Apple TV hookup. Another surprise. The second floor complimentary guest lounge was perfect to come back after a chilly walk to grab a hot chocolate. BUT THE BEST part of the stay without question was the personal service. The desk attendants remembered me by name each day. They were prompt with request and very accommodating. The bellman had to go a half a block away in a snow storm to catch a cab and thought nothing of it. And the housekeeper was so pleasant and personable that it will be the first time in 25 years of travel I will leave a tip. The location is great. Around the corner from the Dvid Letterman show and just 8 blocks walk to either Times Square or Rockefeller center. And right in the middle of the theatre district. I would stay here each time I travel to Manhattan for business or personal!

Room Tip: The regular rooms are small but well designed for maximizing space. But if your budget works stay in...
See more room tips
  • Stayed December 2013, travelled on business
    • Value
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Helpful?
Thank Virginia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela F, Manager at Moderne Hotel, responded to this review, 19 December 2013
Dear Virginia B,
Thank you very much for your 5 star review! It was truly a pleasure to have you as our guest and we are pleased that you enjoyed the cleanliness, location, and service of the hotel among other things. Our staff will be delighted to hear your compliments on the service they provided. We are most elated that you would like to return to the Moderne for all your stays in NYC! Please reach out to me personally when you wish to stay with us again. We hope to see you soon!
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (192)
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English first
New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 December 2013

This hotel is really a mess, its really expensive, for a 300 bucks you can find much better places with excellent services. This place believes they are a designer hotel, but it not, they just have some color on the wall nothing else. its really a bad place, the hotel has no facilities, has nothing even the basic for a hotel, if you need a taxi you have to look for, this place has no service, has no small fridge, no food, no beer, no Wine, if you want a water you have to drink a no ice water, its really a mess.

  • Stayed December 2013, travelled solo
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Review collected in partnership with this hotel

Helpful?
2 Thank Emilio N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela F, Manager at Moderne Hotel, responded to this review, 15 December 2013
Dear Emilio N,
Thank you for your review. We regret to hear that your experience was not ideal. We pride ourselves on providing exemplary service and accommodations at competitive rates. Our reviewers always compliment the staff on the impeccable service they provide and their commitment to ensuring that all of the guest's needs are met. Regarding transportation, there are Concierge and Bellman services 24 hours a day and they are always delighted to assist guests with obtaining taxis or other forms of transportation. Furthermore, we have minibars in every room that have many food and refreshment options to choose from and we apologize that the items you consumed were not sufficient to your needs. We also have complimentary refreshments 24 hours a day in our Guest Lounge and provide complimentary fruit and pastries every morning as well. We regret that we were not contacted by you during your stay as we would have been most happy to assist you with all of your requests. Please reach out to me if you wish to further discuss the details of your stay.
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1 review
Reviewed 11 December 2013

Great Hotel, Great Location and Great Staff!!

Upon our arrival we were greeted by Robbie and I have to say he was incredibly helpful and you genuinely felt as though he wanted to make sure you had the best time ever; both in your stay and your trip to the New York. He provided us with a pack of offers that were applicable in New York during the duration of your stay; ours included a 25% discount card for Macy's; wow that came in handy!! Nothing was too much trouble for him, and on seeking recommendations for brunch he researched our requirements and provided us with numerous options.

We had a double room which accomodated us well, it was clean and very comfortable (I wanted to take the pillows home), however you felt a bit more storage and a full length mirror would be a helpful additions. A big bonus was to have the coffee/tea facitlities and the fruit and danish's to hand; most days this set us up for the morning and meant we didnt need to worry about eating out for breakfast; great saving.

The hotel is in a great location with a short walk to Times Square and the shops on 5th Avenue.

I would definately stay here again.

The only concern was the taxi booked by the Hotel for our return to JFK....it left us wondering if the driver actually had a driving licence!! Not really a reflection on the hotel but perhaps book your own.

Katie and Leanne.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
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Helpful?
Thank Katie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela F, Manager at Moderne Hotel, responded to this review, 14 December 2013
Dear Katie S,
Thank you for the 5 star review! We are glad to hear that you enjoyed your stay with us and your time in NYC. Robbie will be delighted to hear your compliments on his serivice. Please reach out to me whenever you would like to return and I would be happy to assist with your booking. We hope to see you soon!
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Level 5 Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 9 December 2013

My girlfriend and I stayed here on our recent trip to New York, and it definitely fulfilled it's purpose. The hotel is in an ideal location for sightseeing, being within easy walking distance of Central Park, Times Square and the Rockefeller Center, plus near multiple subway stations.

It's a small boutique hotel, located on a fairly quiet section of 55th Street, which means that there is little external noise to keep you awake during the night considering it's in Midtown NYC. However, the room in which we stayed had a fairly loud fridge, and the air conditioning unit comes on sporadically throughout the night meaning the internal noise isn't especially conducive to a good night's sleep.

On the flipside of that though, the bed in our room was huge, probably the equivalent of king-sized, and was extremely comfortable... Sometimes difficult to drag yourself out of it of a morning! We can't fault it really, and that certainly made up for the noise.

The shower was very decent and fairly straightforward to control, but we did have an issue with water leaking out of the shower area and flooding the bathroom floor. Just a design problem more than anything, but not a big issue in the grand scheme of things.

We did make the most of the lounge facility, which provided pound cake every morning, and enabled us to get a cup of tea or coffee whenever we needed. A nice little addition to the hotel.

The best aspect of the hotel in my opinion was the service from the staff. The concierges were always extremely helpful, the porters especially friendly, and the housekeeping staff acknowledged our requests, not that there were many. We even chanced our arm by writing to the hotel before the trip informing them that it was a joint-birthday celebration, and were rewarded with a pair of birthday cupcakes!

If you're planning a sightseeing trip on Manhattan, and would prefer to stay in a smallish hotel that prides itself on it's customer service, then you can't go far wrong with The Moderne.

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
1 Thank AlexPro83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela F, Manager at Moderne Hotel, responded to this review, 14 December 2013
Dear AlexPro83,
Thank you for your detailed review! We are pleased that you enjoyed the service, location, and facilities of the hotel. The staff will be delighted to hear your compliments as well. Please reach out to me personally the next time you will be visiting NYC and I would be happy to assist with your booking arrangements. We hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dayton, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 December 2013

The care and concern provided by the staff is exceptional especially by Robby. He will offer helpful guidance to NYC for a fabulous trip.

The room is clean, comfortable and stylish. If you are traveling to NYC this is a great location with great service. We are grateful to the staff at the Moderne.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Apbattes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela F, Manager at Moderne Hotel, responded to this review, 9 December 2013
Dear Apbattes,
Thank you for the 5 star review! We are pleased to hear that you enjoyed the location and cleanliness of the hotel. Our staff will be delighted to hear your compliments as well. We hope to welcome you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 December 2013

Booked and prepaid a deluxe room through Expedia for the night of Nov 21st. Passport control at JFK was even slower than usual so just to be on the safe side we called the hotel to say we would be arriving around 10pm even though Expedia claimed 'The room is guaranteed until midnight local time'. To our horror we were told they were overbooked and had no room for us. After some discussion they said they had moved us 'to a nice sister hotel round the corner with bigger rooms'. It is simply not acceptable to be moved after paying in advance. The hotel we were moved to (Ameritania) had tiny rooms, very small beds and we were kept awake by an all night construction site. What a nice way to start our NY holiday after a long flight!

Stayed November 2013, travelled as a couple
Helpful?
3 Thank Paulo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela F, Manager at Moderne Hotel, responded to this review, 9 December 2013
Dear Paulo A,
Thank you for your review. We regret to hear of any inconvenience you had during your trip to NYC. Ameritania is highly rated among guests and we are sorry that your experience was not ideal due to the issues you mentioned. Please reach out to me directly if you wish to discuss your stay in more detail. We sincerely hope that we may welcome you back in the future. I look forward to speaking with you.
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St Albans, Herts
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 December 2013

Booked the Moderne because of its size, decor and location. Got all of those correct. Small (40 beds), modern (great wallpaper) and perfect if you want to be close to Times Square and theatres. also great beds, modern furnishings and the best walk in shower.

Best of all is the service. Friendly, professional and couldn't do enough for you. Loved all of them!

Do not book this hotel if you want large, corporate hotels or need a restaurant or bar. There are more than enough of both of those nearby.

Would happily come back

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Weegieexpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela F, Manager at Moderne Hotel, responded to this review, 4 December 2013
Dear Weegieexpat,
Thank you for your review! We are pleased that you enjoyed the modern decor and central location of the hotel. Our staff will be delighted to hear your compliments on the service they provided. Please reach out to me personally for any future reservations. We hope to welcome you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Moderne Hotel

Property: Moderne Hotel
Address: 243 W 55th St, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Room Service Wheelchair access
Hotel Style:
#82 Romantic Hotel in New York City
#98 Family Hotel in New York City
#103 Business Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Moderne Hotel 3.5*
Number of rooms: 37
Official Description (provided by the hotel):
Convenient midtown location on 55th street and Broadway - Hotel is decorated in ultra contemporary style. Guests always enjoy the proximity of our New York hotel to the Theater District, Times Square, Central Park, and so many other popular destinations in the city. Along with Moderne Hotel’s central NYC location, guests may also enjoy our 2nd floor guest lounge, overlooking the busy city streets. Here, you can relax by sipping complimentary tea and coffee in front of a fireplace. ... more   less 
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Also Known As:
Moderne Hotel New York City
Moderne New York City
Moderne Hotel Nyc
Hotel Moderne New York

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