We've come to expect less friendly service in big cities but this hotel defies that expectation. Not the cold efficient service of the big chains but personal service you normally have to buy at very premium prices. We get that personal service here without that extravagant cost. We got help with tour buses, umbrellas on rainy days and assistance in getting our airline boarding passes among other things. All of this service and friendly chat in between.
The hotel is small, only 37 rooms. Rooms and bathrooms are small (the norm in NYC) but vividly decorated. The beds are comfortable and rooms are clean.
The one annoyance for us was the quantity of the add-on amenities. (The bottled water, etc., charged to your room if you use it) The desk was small and the add-on amenities took up half the space.
Congratulations to the staff and management in achieving your service goals. We were here 5 days and would absolutely stay here againMore
- Free Wifi
- Breakfast included