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“Spacious and clean with friendly and helpful staff.”

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Courtyard New York Manhattan/Midtown East
Ranked #147 of 468 Hotels in New York City
Certificate of Excellence
Reviewed 15 December 2013

Check in was friendly and efficient. Our room was spacious (queen-queen) and the bathroom was quite large for NYC and very clean. The beds and pillows were very comfortable. We stayed on the 16th floor and could hear the traffic below after the television was shut off, but not enough to be annoying. The staff was friendly and helpful. The concierge recommended a place for dinner and called to reserve a table for our group. The next day, the concierge gave us the location of a very good and inexpensive place to have breakfast, I found every staff member we had contact with to be very friendly and helpful. The location is top notch. We will certainly stay here again!

  • Stayed: December 2013, travelled with friends
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1  Thank Maureen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBishop_DLP, Manager at Courtyard New York Manhattan/Midtown East, responded to this reviewResponded 10 January 2014

Thank you for taking the time to write a review about our hotel. I especially like that our staff was there for you including the concierge providing information to make you stay more enjoyable. Thank you again for your review. We look forward to your next stay.

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Reviews (2,295)
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858 - 864 of 2,295 reviews

Reviewed 14 December 2013

Depending on what you want from a hotel you should consider this place. I paid extra for a suite and got an (enormous for NYC) 2-room corner suite on the 25th floor. Not high enough to get away from sirens and tooting horns...

Reception lady chewed gum and was waspish. Bel-hop and concierge were friendly. Cafe staff on the 12th floor were so-so - just like in a NY Starbucks. No on site parking - valet $48 a day.

Location was good, though.

Rooms were spotlessly clean and big. Located on 3rd Avenue around 53rd street.

  • Stayed: December 2013, travelled with family
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2  Thank Ste_NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBishop_DLP, Manager at Courtyard New York Manhattan/Midtown East, responded to this reviewResponded 10 January 2014

Thank you for staying at our hotel and providing your review. I am happy you were happy with our room size and cleanliness. Sometimes I think th sirens and horns are NY's way of saying welcome to our city. Yes sometimes NY kicks up the sounds a little. I am sorry the clerk that checked you in did not meet your expecations and from what you posted, did not meet ours either. I will share this with the whole front desk team. Thank you again for your review.

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Reviewed 14 December 2013 via mobile

Location is great, very close to subway, just around the corner. Within walking distance to shopping area!

We checked in before noon, the room was not ready. We prefer to have a place where we can freshen up but no specific place that. We ended I prepacked our stuff in the library area. No shower in the gym.

Our room is pretty spacious and clean, can't complain on that. We had 2 seat sofa. Bed was comfy! Bathroom is rather small but we managed.

The one that bothers me a bit is the staffs. Front desk and concierge were not friendly at all, pretty cold I must say thus I didn't feel welcomed. Although I must say cleaning staffs done very good job. Bravo to them!

Stayed: December 2013
Thank Ngelencer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBishop_DLP, Manager at Courtyard New York Manhattan/Midtown East, responded to this reviewResponded 1 January 2014

Thank you for taking the time to write a review about our hotel. I am glad that the location of the hotel satisfied your needs as well that you found our rooms to be spacious and clean. I am disappointed that our Front Office and Concierge made you feel unwelcomed. That goes against everthing we want to convey to our guests, please allow me to apologize for this. You are correct though it is a newly designed heath club with new equipment we do not have showers located in it. We only have showers in our guest rooms. I am sorry the room was not ready upon your arrival, our normal checkin time is 4:00pm however we will try to check our guests in earlier if there are rooms available. I do again thank you for taking the time to write a review about our hotel. I will forward your comments to our Front Office Manager.

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Reviewed 13 December 2013

Al and the entire staff were great! Great location for all the places we wanted to go. All staff were always helpful and friendly. Everyone we came in contact with from the bellmen to the front desk to the cleaning staff, they all tried to make our stay great.

  • Stayed: December 2013, travelled with family
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Thank Rob G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBishop_DLP, Manager at Courtyard New York Manhattan/Midtown East, responded to this reviewResponded 1 January 2014

Thank you for taking the time to Acknowledge our Staff Service and spotlighting the service provided specifically by Al. I will be sure to mention your comments to Al and his direct manager. Thank you for staying at our hotel and providing the review.

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Reviewed 13 December 2013

Stayed between 5-9/12/13 to celebrate my wife's 50th birthday. Chose this hotel having read the many positive reviews on tripadvisor. Overall the hotel is very good in terms of accommodation. The reception area is small but modern On the 12th floor is a dining area where you can get breakfast or just chill out at anytime. There is also a fitness room and rest rooms. We stayed on the 18th floor with a view of the 'lipstick building' - I did ask in advance for a view of the Chrysler Building but alas it did not materialise. The bedroom was large with 2 queen size beds which were very comfortable - great bathroom, plenty of storage, safe, hair dryer, large tv, coffee maker ( replenished with 2 coffees each day although 3 of us were staying!). The hotel has undergone a recent refurbishment and everything that we saw was modern and of good quality. The staff that we came into contact with were friendly and efficient - special mention to Al for his help. The hotel is located on 3rd Avenue at 53rd Street. Right next to the hotel was a Dwaine Reade Supermarket which was open 24 hours a day. Turn left coming out of the hotel and it is directly on your left - as is the subway. Carry on walking left from the hotel along 3rd Avenue and after a short distance you will come to various eateries and an Irish bar - carry on and you will soon be at 59th Street for Bloomingdales and soon after that Central Park. When you turn right out of the hotel - keep walking straight and you will come to a Mcdonalds after a few minutes together with other places to eat. The hotel is well positioned and within easy walking distance of Rockerfeller Centre, Radio City Music Hall, MOMA, Times Square, Grand Central Station etc. It takes about 25 - 30 minutes to walk to the Empire State Building and Macys. We had a great time in New York and would happily return to stay at this hotel. Enjoy!

Room Tip: The traffic in New York is very noisy. We had a higher floor room and could still hear the traffic...
  • Stayed: December 2013, travelled with family
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1  Thank Hotelnspector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBishop_DLP, Manager at Courtyard New York Manhattan/Midtown East, responded to this reviewResponded 17 December 2013

First and Foremost Happy Birthday to your Mrs. and thank you for spending your special occasion at our hotel. I am sorry we didnt have the Chysler Building view available for your stay. If you do come back to our hotel please reach out to me. Thank you for leaving such an indepth review of our property.

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Reviewed 12 December 2013

This staff is amazing. You could tell that the staff is focused on the customer from when we were helped out of our taxi till when we got back in the taxi to leave. Everyone we came in contact with from the bellmen to the front desk to the cleaning staff, they all tried to make our stay great. I want to especially thank Wil T. who was extremely pleasant and helpful.

  • Stayed: October 2013, travelled with family
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Thank Steve J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBishop_DLP, Manager at Courtyard New York Manhattan/Midtown East, responded to this reviewResponded 13 December 2013

Thank you for taking the time to write your review about your stay. I will make sure that Will T and his manager are made aware of your positive comments. I am glad you enjoyed your stay with us. We love when are associates make these kind of positive impressions. Thank you again.

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Reviewed 11 December 2013

This hotel is a great location and an overall fabulous place to stay while you're in NYC. The hotel is very clean and the service was great! Wil Tirado is so helpful and made our experience wonderful! Highly recommended! :)

  • Stayed: January 2013, travelled with family
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Thank Cami S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBishop_DLP, Manager at Courtyard New York Manhattan/Midtown East, responded to this reviewResponded 13 December 2013

I just finished thanking Will T for helping another guest and now I get the honor to repeat this. It makes us happy when our guest take the time to recognize our associates for a job well done. Thank you for staying at our hotel and we are glad you enjoyed your stay with us.

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Additional Information about Courtyard New York Manhattan/Midtown East

Address: 866 3rd Avenue, New York City, NY 10022-6221
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#78 Family Hotel in New York City
#89 Business Hotel in New York City
#132 Romantic Hotel in New York City
Price Range: £161 - £455 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard New York Manhattan/Midtown East 3.5*
Number of rooms: 312
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Also Known As:
Courtyard By Marriott New York Manhattan / Midtown East Hotel New York City
Courtyard Midtown East
Courtyard New York City
New York City Courtyard
New York City Marriott

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