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“Good location and Good service”

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Courtyard New York Manhattan/Midtown East
Ranked #144 of 468 Hotels in New York City
Certificate of Excellence
Villahermosa, Mexico
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good location and Good service”
Reviewed 9 January 2014

I stayed there for 1 night on January 5th. Good enough for everything.
Good location, metro around the corner.
Lots of Restaurants around.
Convenience store just next to it.
Front desk staff very kind and friendly and they also speak spanish.
Rooms are clean and spacious.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anachela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBishop_DLP, Manager at Courtyard New York Manhattan/Midtown East, responded to this review, 10 January 2014
Thank you so much for taking the time to review our hotel. I am happy we met your needs. I hope you will consder us for future stays when in NY. Thank you again for your response.
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2,241 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (408)
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San Jose del Cabo, Mexico
Level Contributor
81 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 9 January 2014 via mobile

We are a family Of 5 and is dificult to find hotels well located and for a good price were we all can fit in one room. This hotel has The option Of two beds and one sofá bed. This was excelent for us and The hotel staff was always pending on our needs. Good location , nice spacious rooms, very quiet hotel. The price was The best !! And The best is that is a marriott were you get points on top Of all . I will recommend this hotel for families or if you travel alone .

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Festercarecota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBishop_DLP, Manager at Courtyard New York Manhattan/Midtown East, responded to this review, 10 January 2014
Size of our rooms is one of the main positive comments we receive. We do have different room set ups as you mention. I am also happy that the staff was ready to assist you when needed. Thank you for taking the time to review our hotel. Happy Travels.
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Abita Springs, Louisiana
2 reviews
Reviewed 8 January 2014

This was our second stay in 3 months at this location. The first time I booked through an online site and didn't find out hotel name until after I had booked. My stay was perfect, especially after sharing a much smaller room with three others for the first part of my visit, at another hotel. The Courtyard Midtown East was 1/2 as much. The location is good, rooms are spacious and staff is friendly. The second visit was the weekend before Christmas when New York was crazy. We got a 2 room suite that was over 700 square feet. The staff brought extra bedding for the sofa bed, promptly, and although the lobby and accommodations are not 5 star, they are certainly clean, comfortable and nice.

Room Tip: Look for corner rooms and call to make sure you have a sofa bed, if you need one. They are not guar...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank claireletard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 January 2014

Have stayed in New York before so knew where a lot of things where! Ok location! Wouldn't recommend it if you like the main attractions on your doorstep or you are unable to walk long distances! Soundproofing is awful!!!! Could hear everything in both rooms on either sides of us!! Even hear people in the bathroom!! Need the heater on most of the time as we were there during the cold period over Christmas and new year!! Very noisy when above 18 degrees! Single glazed windows so was noisy at times and very cold!!! Ice formed most mornings on the inside of windows even with heater on!! Never use the hotel phone we were charged 100 dollars for 3 phone calls lasting 5 minutes in total for all 3! Manager did refund half the charge as he understood why we so annoyed with the charge and did not know how they could justify this!! A few members of staff need to be reminded they are speaking to paying customers! I was talking to a member of staff at reception when he turned his head away from me and tried to interrupt me!! Rooms where ok not to usual high marriott standards!! Reception area can become crowded at busy times as it's very small!! Cafe if very limited on selection and pricey! Very limited cafés and bars in local area as is more of a residential area!

Very easy check in and check out! They offer a baggage store service! As our flight was at 10pm we used this at busy times bags where left in the reception area as room was very small!! Did not like this idea as anyone could have picked up your bag!!

Wifi was great offered free within the hotel! Rooms were clean and always given fresh towels!!

Could do with a kettle as offered coffee using a small coffee machine but no tea!! We both did not like coffee! Great views on the higher floors!! Very large rooms!!

I would recommend to someone on a short stay wanting something close to major tourist attractions to go closer to middle of manhattan!! As it's a bit of a walk if not and if you want to fit loads in in short space of time closer to main attractions would help!!

Convenient for the airport as can take the M subway train to and from queens and use the airtrain to and from JFK! Cost 7.50 each so cheap and only took about 40mins in total!

Personally would not stay here again and would not stay at a Marriott again either as have been put off!!

  • Stayed December 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Bex1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBishop_DLP, Manager at Courtyard New York Manhattan/Midtown East, responded to this review, 10 January 2014
Thank you for writing your review. I am aware of your concerns. I am aware that during your stay you spoke to our Manager on Duty to discuss your concerns. Based on your communication with him, he passed this information on to our other managers so your concerns could be addressed.

We do care about our guests satisfaction. I thank you for bringing your concerns to our attention. I always accept the positives with the negatives this way we grow and better ourselves from the competition.

Thank you again for your review.
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Essex
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 8 January 2014

Well placed within central New York, being only 10 minutes away from Times Square and Madison Square Garden. I had initially thought it was also close to Central Park, but I'd say it's about a 30 minute walk. Despite this, seeing as New York is so big and it's difficult to be close to everything, it's an excellent base.

My room was simple but clean and the bed was massive and very comfortable. The heating is a little difficult to get right, and tends to blow out cold air a lot of the time.

Using their recommended taxi service it was $80 including tip to JFK airport.

Costing only £89 when booking the same day I thought it was a bargain for what it was.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Verne85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBishop_DLP, Manager at Courtyard New York Manhattan/Midtown East, responded to this review, 10 January 2014
Thank you for staying at our hotel and writing a review about our hotel. I agree we have so much to offer in this city to find a perfect location close to everything we have to offer is near impossible. Personally I like our location because we are close enough to walk to certain landmarks and if walking is not the option you want we do have a subway station to the left of our main entrance. I can see 30 minutes to central park, but also on the way you have alot to see.

I thank you for taking the time to write your review. Safe travels to you.
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Melbourne, Australia
2 reviews
Reviewed 8 January 2014

My family really enjoyed our stay at this hotel - close enough to all the attractions but far enough to get some peace and quiet (as much as you can in NYC). The lounge area for guests on level 12 is a spectacular idea - computers, cafe, TVs and couches to lounge around on in the evening was my favourite part of this hotel. Julissa D & Aixa provided great service, the two concierge gentlemen were fabulous too. Would love to go back.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBishop_DLP, Manager at Courtyard New York Manhattan/Midtown East, responded to this review, 10 January 2014
Welcome to the Big Apple, that is New York's Nickname. Thats a long trip from Australia and I am glad that our staff and hotel met your expecations. I will pass on you comments to them. If you do make it back please reach out to me.

Thank you for the review, safe travels.
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Shoham
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 January 2014

The hotel is very well situated, a walking distance to main attractions. One minute close to a subway station. The hotel looks new and the rooms are clean. There is a 24-7 store right next door. However -few things must improve. For instance - The service. We ordered a room for 4 adults yet the room was not equipped - we had to call and ask for more pillows, more blankets, more shampoo and so on.There were 6 elevators but only 3 went higher than the 14 floor. We had to wait more than 5 minutes to the elevator and than decided to walk down the stairs. 10 floors to the dinning room. The water flow in the shower was very weak. There were no shelves to put our staff. The internet was slow.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rona D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBishop_DLP, Manager at Courtyard New York Manhattan/Midtown East, responded to this review, 10 January 2014
Thank you for writing your review about our property. I am happy that you found the location within walking distance to the NY attractions.

We stock our rooms for the number of beds in the rooms and extra linen provided in the closet, we are pleased to deliver more linen upon request.

I am sorry that we did not meet your expectations, if you would like to contact me directly please feel free to reach out to me so we can discuss your particular stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard New York Manhattan/Midtown East

Property: Courtyard New York Manhattan/Midtown East
Address: 866 3rd Avenue, New York City, NY 10022-6221
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#79 Family Hotel in New York City
#89 Business Hotel in New York City
#134 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Courtyard New York Manhattan/Midtown East 3.5*
Number of rooms: 312
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Also Known As:
Courtyard By Marriott New York Manhattan / Midtown East Hotel New York City
Courtyard Midtown East
Courtyard New York City
New York City Courtyard
New York City Marriott

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