My third stay at this property in a little over 4 months and unfortunately this one didn't shine like the other two.
The check in experience was below average: At no point was I thanked for returning to the hotel (perhaps that information wasn't available, but I have been thanked for repeat business at other properties). Additionally, I was not thanked for being a Rewards Member. I know that information was available.
Finally, the room number provided to me and written on the card envelope was incorrect. I discovered this only after attempting to enter the incorrect room and returning to the lobby thinking that my keys were not functioning properly. Oops... but really only a tepid apology from the front desk, and none from the clerk who had made the error.
The room itself was ok, aside from the large dried glob of who knows what on the inside of the window. I used a damp cloth to clean it up but shouldn't housekeeping be more attuned to that?
Checkout was performed by the same staff member who checked us in. No issues this time but again, no attempt to ask us how are stay was or thank us in any way. Just kind of perfunctory and disinterested.
There are quite a few properties in Manhattan and it is likely that I will try another one the next time I stay in NYC.
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- Also Known As:
- Courtyard By Marriott New York Manhattan / Midtown East Hotel New York City
- Courtyard Midtown East
- Courtyard New York City
- New York City Courtyard
- New York City Marriott